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Contents

Official guidance

Self Assessment Manual

SAM70000 · Manage work: customer service

Find in this level

SAM70001 · Introduction
SAM70010 · Advice regarding forms P60 and P11D
SAM70020 · IT service centre (Internal Use)
SAM70030 · Business by telephone (Internal Only)
SAM70040 · Customer education
SAM70050 · Customer support
SAM70060 · Debt management and banking
SAM70070 · Needs Enhanced Support service
SAM70080 · Help with self calculation after 31 October
SAM70090 · Request for output evidence of statutory notices
SAM70100 · Online filing - dealing with enquiries
SAM70110 · Online services helpdesk
SAM70120 · Orderline
SAM70130 · SA business user support mailbox and other communication channels
SAM70140 · SA helpline
SAM70150 · Visually impaired media unit
SAM70151 · Visually impaired media unit (Action Guide)
SAM70160 · Welsh language service

Manage work: customer service: contents
Manage work: customer service: customer education

SAM70040 | Manage work: customer service: customer education

From HM Revenue & Customs · Self Assessment Manual

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