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Contents

Official guidance
Self Assessment Manual

SAM70000 · Manage work: customer service

  • SAM70001 · Introduction
  • SAM70010 · Advice regarding forms P60 and P11D
  • SAM70020 · IT service centre (Internal Use)
  • SAM70030 · Business by telephone (Internal Only)
  • SAM70040 · Customer education
  • SAM70050 · Customer support
  • SAM70060 · Debt management and banking
  • SAM70070 · Needs Enhanced Support service
  • SAM70080 · Help with self calculation after 31 October
  • SAM70090 · Request for output evidence of statutory notices
  • SAM70100 · Online filing - dealing with enquiries
  • SAM70110 · Online services helpdesk
  • SAM70120 · Orderline
  • SAM70130 · SA business user support mailbox and other communication channels
  • SAM70140 · SA helpline
  • SAM70150 · Visually impaired media unit
  • SAM70151 · Visually impaired media unit (Action Guide)
  • SAM70160 · Welsh language service
  1. Manage work: customer service: contents
  2. Manage work: customer service: orderline

SAM70120 | Manage work: customer service: orderline

From HM Revenue & Customs · Self Assessment Manual

Many forms and help sheets can be downloaded online at Gov.UK. This is the preferred route for customers to take.

For example, Self-Assessment: forms ordering - GOV.UK

However, order line can be used by customers to order supplementary pages or guidance which has not been enclosed with their paper tax return.

Leaflets or Help Sheets mentioned in the Tax Return Guide can also be ordered from the Order line.

Contacting Orderline:-

  • Telephone: 0300 200 3610

  • Outside UK: +44 161 930 8331

Opening times: Monday to Friday: 8am to 5pm. Closed bank holidays.

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