SAM70060 | Manage work: customer service: debt management and banking

Debt Management is responsible for pursuing overdue payments, maintaining records and pursuing overdue tax and NIC returns from employers and individuals.

The Debt Management processes and operations, including SA Recovery work, are managed through the following strands

· Debt Resolution Team (DRT) pursues initial recovery of debt using a campaign structure categorising customers by ability and propensity to pay. Campaigns follow a letter and telephone contact strategy on debt value up to £350,000.

· Centralised Large Debt Team (CLDT) are responsible for debt recovery on amounts over £350,000.

· Debt Enforcement (DE) carry out last-stage debt recovery action before commencement of legal action.

· Field Collection Team (FCT) pursue recovery of debt through face-to-face contact with businesses and individuals by attending residential and trading addresses.

· Enforcement & Insolvency Service (EIS) action cases referred by DE and FCT and can initiate proceedings for bankruptcy and winding up orders