SolvedSAM70100 | Manage work: customer service: online filing - dealing with enquiries
From HM Revenue & Customs · Self Assessment Manual
Customers can find information about filing Self Assessment returns online and managing their tax affairs through their HMRC online account on GOV.UK. If customers are experiencing technical difficulties, the 'Get help' link on the page being used will provide further support.
For a quick, digital way to get help with tax and HMRC services without needing to contact HMRC directly, customers can also chat with the HMRC digital assistant Chat with HMRC’s digital assistant about tax - GOV.UK
The digital assistant is designed to:
Help customers find information about HMRC services.
Support customers in self-serving and completing transactions online.
Answer common questions using automated responses.
Transfer customers to a webchat adviser for more complex queries where that option is available.
Further support and information can also be found on GOV.UK through the following links: