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Contents

Official guidance
Self Assessment Manual

SAM72000 · Manage work: access to records

  • SAM72001 · Introduction
  • SAM72010 · Case view hierarchy
  • SAM72020 · Individual access
  • SAM72030 · Responsible offices and agents
  • SAM72040 · Responsible offices and taxpayers
  • SAM72050 · Transfer of responsibility for taxpayers
  • SAM72060 · User roles
  • SAM72062 · Agent maintainer
  • SAM72064 · Appeals handler - processing and technical office
  • SAM72066 · Appeals handler - recovery office
  • SAM72068 · BACS rejection processor - FAO
  • SAM72070 · Call centre adviser
  • SAM72072 · Charge remitter - recovery office
  • SAM72074 · Clerical accounts office caseworker
  • SAM72076 · Clerical caseworker - recovery office
  • SAM72078 · Clerical caseworker - technical office
  • SAM72080 · Clerical processing manager
  • SAM72082 · Clerical processing officer
  • SAM72084 · Clerical reallocation officer - processing, recovery and technical offices
  • SAM72086 · Compliance manager
  • SAM72088 · Compliance signals maintainer - CRI
  • SAM72090 · Enquiry officer - processing office
  • SAM72092 · Enquiry officer - technical office
  • SAM72094 · Office manager
  • SAM72096 · Payment processor - processing office
  • SAM72098 · Payment processor - recovery and technical office
  • SAM72100 · Repayment authoriser
  • SAM72102 · Review interest officer - processing and recovery office
  • SAM72104 · Review interest officer - technical office
  • SAM72106 · RTC agent - receivables telephone centre
  • SAM72108 · SA quality case selection officer
  • SAM72110 · SA view only
  • SAM72112 · Time to pay officer - processing and recovery office
  • SAM72114 · Worklist manager - recovery office
  • SAM72116 · Worklist manager - technical office
  • SAM72118 · Worklist viewer
  1. Manage work: access to records: contents
  2. Manage work: access to records: compliance manager

SAM72086 | Manage work: access to records: compliance manager

From HM Revenue & Customs · Self Assessment Manual

The Compliance Manager is responsible for

  • Supervising compliance and enquiry work within the Organisation Unit (He / she will use SA functions to assist in the selection and control of compliance and enquiry cases)

And

  • Dealing with work items appearing on the ‘Informal Discharge Review’ work list

The following list shows the functions linked to this role.

For details of how to access any of these functions, select ‘Index Of Functions’ on the left of the screen.

On accessing the function, system help is available to you at function, screen, field, and error message levels.

For ease of reference, functions are grouped under the following sub headings

Appeals
Compliance
Office
Returns
Statements
Taxpayer
Work

Appeals

Maintain Appeal

Compliance

Add/Amend Annual Compliance Details

Amend Return for Enquiry

Create Return Charge for Enquiry

Create Revenue Assessment

Maintain Compliance Signals

View Compliance History

View Compliance Summary

View Return for Enquiry

Office

Maintain Responsible Office

Retrieve UTR from D Reference

Returns

Create Return Charge

Maintain Return Summary

View Return

Statements

Maintain Revenue Assessment

View Payment Details

View Statement

Taxpayer

Case Summary

Maintain SA Notes

View Partners for Partnership

View Taxpayer Designatory Details

Work

Immediate Action Work Lists

Office Worklist Summary

Operator Worklist Summary

Taxpayer Work List

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