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Contents

Official guidance
Self Assessment Manual

SAM72000 · Manage work: access to records

  • SAM72001 · Introduction
  • SAM72010 · Case view hierarchy
  • SAM72020 · Individual access
  • SAM72030 · Responsible offices and agents
  • SAM72040 · Responsible offices and taxpayers
  • SAM72050 · Transfer of responsibility for taxpayers
  • SAM72060 · User roles
  • SAM72062 · Agent maintainer
  • SAM72064 · Appeals handler - processing and technical office
  • SAM72066 · Appeals handler - recovery office
  • SAM72068 · BACS rejection processor - FAO
  • SAM72070 · Call centre adviser
  • SAM72072 · Charge remitter - recovery office
  • SAM72074 · Clerical accounts office caseworker
  • SAM72076 · Clerical caseworker - recovery office
  • SAM72078 · Clerical caseworker - technical office
  • SAM72080 · Clerical processing manager
  • SAM72082 · Clerical processing officer
  • SAM72084 · Clerical reallocation officer - processing, recovery and technical offices
  • SAM72086 · Compliance manager
  • SAM72088 · Compliance signals maintainer - CRI
  • SAM72090 · Enquiry officer - processing office
  • SAM72092 · Enquiry officer - technical office
  • SAM72094 · Office manager
  • SAM72096 · Payment processor - processing office
  • SAM72098 · Payment processor - recovery and technical office
  • SAM72100 · Repayment authoriser
  • SAM72102 · Review interest officer - processing and recovery office
  • SAM72104 · Review interest officer - technical office
  • SAM72106 · RTC agent - receivables telephone centre
  • SAM72108 · SA quality case selection officer
  • SAM72110 · SA view only
  • SAM72112 · Time to pay officer - processing and recovery office
  • SAM72114 · Worklist manager - recovery office
  • SAM72116 · Worklist manager - technical office
  • SAM72118 · Worklist viewer
  1. Manage work: access to records: contents
  2. Manage work: access to records: payment processor - recovery and technical office

SAM72098 | Manage work: access to records: payment processor - recovery and technical office

From HM Revenue & Customs · Self Assessment Manual

The Payment Processor in an office with recovery or technical responsibilities is generally responsible for

  • Dealing with payments received

  • Creating and maintaining sundry charges on the SA taxpayer record

  • Maintaining accounting details, including payments on account, on the SA taxpayer record

The following list shows the functions linked to this role.

For details of how to access any of these functions, select ‘Index Of Functions’ on the left of the screen.

On accessing the function, system help is available to you at function, screen, field, and error message levels.

For ease of reference, the functions are grouped under the following sub-headings

Compliance
Office
Returns
Statements
Taxpayer
TP Agent

Compliance

View Compliance History

Office

Maintain Responsible Office

Returns

View Return

Statements

Create Freestanding Credit

Create Sundry Charge

Maintain Payments On Account

Maintain Sundry Charge

Trace Cheque Payment

Trace Non-cheque Payment

Transfer From Overpaid Balance

Transfer From Taxpayer Credit

View Payment Details

View Statement

View Transfer From OAS

Taxpayer

Amend Taxpayer Name and Address

Amend Taxpayer Signals

Case Summary

Maintain SA Notes

Maintain Sources

Maintain Trade

View Partners for Partnership

View Taxpayer Designatory Details

TP Agent

Amend Taxpayer’s Agent Details

Taxpayer New Agent Details

Trace Agent

View Taxpayer’s Agent Details

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