CHG813 | Dealing with Complaints: Complaints and compliance checks

When a compliance caseworker receives a complaint about the handling of an ongoing compliance check, there is usually no need to pause the actions of that check.

The CCG Complaints Team will deal with the complaint independently, allowing the caseworker to continue their actions.

If the caseworker thinks there are good reasons to pause or suspend their compliance check or related actions, they must discuss this with CCG Complaints.

More information about this and handling complaints in CCG can be found here.