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Contents

Official guidance
Repayment Claims Manual

RM5004P · Day to day work: Payable Orders

  • RM5004 · Introduction
  • RM5008 · When replacement payable order required
  • RM5012 · Payable order duplicated, lost, stolen, destroyed or not received
  • RM5016 · Payable orders: Claimant unable to cash payable order
  • RM5020 · Payable orders: Payable order returned
  • RM5024 · Payable orders: Claimant dies before cashing a payable order
  • RM5028 · Payable orders: Claimant withdraws authority to repay nominee
  • RM5030 · Replacement payable order at request of Processing Centre Management
  • RM5032 · Replacement payable order in the same amount as the original
  • RM5036 · Payable orders: Replacement of manual payable order: same amount
  • RM5040 · Payable orders: Replacement of computer issued payable order: same amount
  • RM5044 · Payable orders: Issuing replacement order: different amount to original
  • RM5048 · Payable orders: Replacement of manual payable order: different amount
  • RM5052 · Replacement of computer issued payable order: different amount
  • RM5056 · Payable orders: Issuing a further payable order
  • RM5060 · Replacement of payable order returned by Collector etc
  • RM5064 · Payable orders: Recalculate supplement
  • RM5068 · Payable orders: R90A(Z) returned by the Accounts Office
  • RM5072 · Payable orders: Accounts Office notifies reallocation details
  • RM5076 · Payable orders: claimant enquires about reallocation of set-off
  • RM5080 · Payable orders: Manual payable order duplicates are missing
  • RM5084 · Payable orders: An R37(T) is returned undelivered
  1. Day to day work: Payable Orders: contents
  2. Payable orders: Replacement of computer issued payable order: same amount

RM5040 | Payable orders: Replacement of computer issued payable order: same amount

From HM Revenue & Customs · Repayment Claims Manual

When you are issuing a replacement computer produced payable order in the same amount as the original

  • check that the hardcopy has been marked CANCELLED or STOPPED

  • complete Prime Format as follows.

FieldEntry
IDENTITYYour identity
PASSWORDYour password
FUNCTIONCL
NINO/REGISTER NOThe claims reference number
YEARThe last two numbers of the year. Example: for 1990-91 enter 91
DETAILSLeave blank

Press SEND

Make the following entries on Format 1.

FieldEntry and notes
CANCEnter Y
CANCELLED SERIAL NOEnter the serial number of the cancelled payable order. It must be the serial number of a payable order which was issued by the computer for the year entered in Prime Format.

The serial number of the cancelled payable order will be shown on

the FAO 2601

Or

if you are reissuing the payable order at the request of Processing Centre Management in the LATEST PO FOR YEAR: SERIAL NO field. Press SEND

You do not need to make any entries on Format 2.

Press SEND

Amend the entries where necessary using the Format 3 rules at RM2572

Press SEND

Finally

  • wait for the hardcopy

  • if the repayment is for more than £ 250,000 complete a form R49

  • pass the file through for repayment.

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