TCM0325010 | Extra information: How To index

From HM Revenue & Customs · Tax Credits Manual

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TCM1000001-TCM1000100
TCM1000101-TCM1000200
TCM1000201-TCM1000300
TCM1000301-TCM1000400
TCM1000401-TCM1000500
TCM1000501-TCM1000600
TCM1000601-TCM1000700

TCM1000001-TCM1000100

Page reference	Title
TCM1000001	update Household Notes
TCM1000002	find a customer’s 1SD and / or 2SD
TCM1000003	tell if an annual declaration is incomplete
TCM1000004	access a work list and establish the reason for a work list item
TCM1000005	access the Application Correction function
TCM1000006	access the Capture Renewal Declaration function
TCM1000007	check for the correct award version
TCM1000008	set an action date
TCM1000009	complete form TC664
TCM1000010	check if an Annual Declaration has been marked as not served

Page reference	Title
TCM1000011	obtain details from the View S17 Details function
TCM1000012	access details held on the tax credits computer
TCM1000013	establish the reason for the household ending
TCM1000014	find the Access to DWP Data System manual
TCM1000015	capture renewal information
TCM1000016	amend PY / PY-1 income details
TCM1000017	finalise PY and renew CY using Manage Finalise
TCM1000018	renew CY using Manage Finalise
TCM1000019	override the PY-1 incompatibility failure
TCM1000020	check a verification failure

Page reference	Title
TCM1000021	view Application Notes
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM1000023	transfer a case to another MU
TCM1000024	check if the Complex Case marker has been set
TCM1000025	check the status of a claim
TCM1000026	check for open account status
TCM1000027	check for a class 16 remission
TCM1000028	Update Application Notes
TCM1000029	contact Debt Management
TCM1000030	retain a work list item

Page reference	Title
TCM1000031	mark an address as RLS
TCM1000032	complete the Amend Finish screen
TCM1000033	cancel the checkbox in the Formal Agreement
TCM1000034	complete a MANC1 form
TCM1000035	access the Rules Based Service – International right to reside test
TCM1000036	complete the Free Format screen
TCM1000037	use Digital Mail Service (DMS)
TCM1000038	refer a case to the International Team
TCM1000039	change a customer’s 1SD
TCM1000040	access the household breakdown 1 reply Listing

Page reference	Title
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM1000042	establish the SOA issue date
TCM1000043	check if the Annual Declaration has been received
TCM1000044	check if the household ended during the renewals period
TCM1000045	calculate the earliest date the child can be excluded - post award
TCM1000046	identify the end date of the restored claim
TCM1000047	identify the start date of a new claim
TCM1000048	check what Annual Declaration information has been provided
TCM1000049	check how many Annual Declarations have been received
TCM1000050	check which customer returned the Annual Declaration

Page reference	Title
TCM1000051	request manual correspondence for a Subject Access Request
TCM1000052	check if an award is WTC, CTC or both WTC and CTC
TCM1000053	check the customer’s date of birth and number of hours worked
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM1000055	take screen prints of a tax credit claim
TCM1000056	check the overpayment amount outstanding on NTC
TCM1000057	determine when correspondence should be sent to storage or when it should be destroyed
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM1000060	check the customer’s income figures

Page reference	Title
TCM1000061	to populate a Bank/Building Society address details
TCM1000062	update new child details on a pre-award claim
TCM1000063	set or remove the Manual Correspondence marker
TCM1000065	calculate recovered debt to be repaid following a bankruptcy or sequestration order
TCM1000066	make a note of 1st specified date in household notes
TCM1000067	view Household Notes
TCM1000068	determine if a tax credit award has been finalised more than once
TCM1000069	check if a final award notice has been issued
TCM1000070	check the version date of an award

Page reference	Title
TCM1000071	check if a Child Benefit claim includes bank details
TCM1000072	check if the Fast Track WTC processing rules are satisfied
TCM1000073	check if tax credits are currently in payment
TCM1000074	check if a payment schedule has been set up
TCM1000075	check if the Fast Track new child processing rules are satified
TCM1000076	check if there is already a tax credits claim for either or both customers
TCM1000077	check if the award period overlaps start date of the Fast Track new child claim
TCM1000078	check if a new claim is from the same customer household as an existing claim
TCM1000080	check or update the PAD notes

Page reference	Title
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM1000083	calculate responsibility start and end dates - No ‘shared care’ - Failed customer responsible
TCM1000084	check if recovery of an overpayment has been suspended
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM1000086	request re-issue of the IYS17
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM1000089	use the SEES Tax Credits Entitlement Calculator

Page reference	Title
TCM1000091	identify the cause of a rule 12 verification failure
TCM1000092	correct a pre-award rule 12 verification failure caused by an obvious mistake
TCM1000093	enter benefit start or end dates on a post award claim
TCM1000094	check if a typo error has been made on the account details or it has been completely changed
TCM1000095	calculate responsibility start and end dates - Ongoing ‘shared care’ - Failed customer responsible
TCM1000096	clear an entry on the remission database
TCM1000097	find DWP local office contact details - Archived 16/08/17
TCM1000098	check NTC for an FTNAE marker in a pre-award claim
TCM1000099	check for a date of death on TBS

TCM1000101-TCM1000200

TCM1000101-TCM1000110

TCM1000111-TCM1000120

TCM1000121-TCM1000130

TCM1000131-TCM1000140

TCM1000141-TCM1000150

TCM1000151-TCM1000160

TCM1000161-TCM1000170

TCM1000171-TCM1000180

TCM1000181-TCM1000190

TCM1000191-TCM1000200

Page reference	Title
TCM1000101	check the status of an award
TCM1000102	income used in calculation and access View Elements screen
TCM1000103	mark the Annual Declaration as not served
TCM1000104	check the date the Annual Declaration was issued
TCM1000105	check if the RLS signal has been set
TCM1000106	complete and process into award a pre award claim, customer working 16+ a week and receiving Income based Employment and Support Allowance (ESA) or Pension Credit (PC)
TCM1000107	access the Manage Verification Failures screen from the Verification Failures work list
TCM1000108	view Application Notes from the Manage Verification Failures screen
TCM1000109	check for disability on a pre award application
TCM1000110	refer a case to the manual payments team

Page reference	Title
TCM1000111	check the customer’s name and / or current address in function View Application
TCM1000112	lift overpayment suspension marker
TCM1000113	check that the SAR is in the correct order
TCM1000114	complete a Structured Electronic Document (SED)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM1000116	access function Manage Finalisation
TCM1000117	check which signals are set
TCM1000118	find the status of a claim using function View Claim Summary
TCM1000119	find the date a notice was issued
TCM1000120	find the type of notice that was issued

Page reference	Title
TCM1000121	determine which customer to re-issue an S17 notice to
TCM1000122	issue duplicate or copy notices
TCM1000123	check for an Unprocessed S17 work list item
TCM1000124	access SEES letters and forms
TCM1000125	put a note on CMA in a rejected claim
TCM1000127	check for Special Needs markers
TCM1000128	check if the award has ended due to the death of the customer or their partner
TCM1000129	check for a partner or an appointee
TCM1000130	check for customer’s address on TBS

Page reference	Title
TCM1000131	check what is preventing a decision on a newly captured Fast Track claim
TCM1000132	check the ICT database for a work item
TCM1000133	update the ICT database
TCM1000134	recall a BACS payment
TCM1000135	process a WTC upfront complex case with a verification failure to Award Issued
TCM1000136	set the Complex Case and Manual Correspondence markers
TCM1000137	identify if new PY income has an impact on PY entitlement
TCM1000138	identify a rule 12 verification failure obvious mistake
TCM1000139	calculate average weekly childcare costs
TCM1000140	calculate childcare effective dates

Page reference	Title
TCM1000141	check if the childcare change has been reported too far in the future
TCM1000142	check for any work list items
TCM1000143	amend the previous childcare costs end date to prevent an overlap of childcare costs
TCM1000144	check whether a failed payment is a ‘User Requested payment’ (URP) by Bacs
TCM1000145	find a childcare providers address
TCM1000146	check the bill status on NPS for a customer who is trading as self-employed
TCM1000147	check if a new claim has been submitted
TCM1000148	lift the suspension marker if manual payments have been posted incorrectly
TCM1000149	finalise, terminate, finalise and renew, or renew an award in function Manage Finalisation when working from a work list
TCM1000150	view a customer’s verification failures

Page reference	Title
TCM1000151	check award status of a mismatched clean claim
TCM1000152	check if this is a Child Deceased claim
TCM1000153	check the status of the renewal
TCM1000154	check which signals are set in function View S17 Details
TCM1000155	access an NTC Listing ‘Unprocessed S17’ worklist
TCM1000156	access an NTC Listing ‘Unfinalised S17’ worklist
TCM1000157	access and delete an NTC listing ‘Unprocessed S17’ worklist
TCM1000158	access and delete an NTC listing ‘Unfinalised S17’ worklist
TCM1000159	check if any subsequent year has been finalised
TCM1000160	delete a work list item

Page reference	Title
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM1000162	amend the childcare provider’s name, approving body or registration number
TCM1000163	end the childcare costs
TCM1000164	add an additional childcare provider and costs
TCM1000165	amend the childcare provider’s address
TCM1000166	enter childcare costs when they are claimed for the first time
TCM1000167	change the current childcare provider and / or childcare costs
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

Page reference	Title
TCM1000171	exclude a child or young person from a post award claim
TCM1000172	amend or delete Appointee details
TCM1000173	check, establish the reason for, set or remove the Finalisation Inhibited signal
TCM1000174	obtain the customer’s telephone number when the claim is post award
TCM1000175	obtain the customer’s telephone number when the claim is pre-award
TCM1000176	update the customer’s telephone number when the claim is post award
TCM1000177	update the customer’s telephone number when the claim is pre-award
TCM1000178	use the SEES appointment system

Page reference	Title
TCM1000181	the reason for the rejection of a claim
TCM1000182	add an additional child to a post award claim
TCM1000183	check if previous year (PY) is finalised
TCM1000186	check for a customer’s date of death
TCM1000187	check if a customer is disabled
TCM1000188	check if a customer is employed and / or self-employed
TCM1000189	check the customer’s personal details
TCM1000190	check the start and end dates of the WTC elements

Page reference	Title
TCM1000191	complete a NIRS Update Referral template
TCM1000192	complete an M1 referral form
TCM1000193	trace a customer on TBS
TCM1000194	complete the form AT37
TCM1000195	identify which awards can be included in the IVA calculation
TCM1000196	find the remission class
TCM1000197	check if the claim is a nil award or is in payment
TCM1000198	check if the customer receives IS, JSA, ESA or PC
TCM1000199	check if payments are being recovered
TCM1000200	calculate the outstanding overpayment and any recoveries made since the IVA date

TCM1000201-TCM1000300

TCM1000201-TCM1000210

TCM1000211-TCM1000220

TCM1000221-TCM1000230

TCM1000231-TCM1000240

TCM1000241-TCM1000250

TCM1000251-TCM1000260

TCM1000261-TCM1000270

TCM1000271-TCM1000280

TCM1000281-TCM1000290

TCM1000291-TCM1000300

Page reference	Title
TCM1000201	update current year income details
TCM1000202	update previous year income details
TCM1000203	check for the 50+ element
TCM1000204	check whether the Annual Declaration is a Reply Required or Auto Renewal
TCM1000205	finalise PY
TCM1000206	check if the Unfinalised work list entry is a single or multi entry work item
TCM1000207	note a response date using the Maintain Appeal function
TCM1000208	sort & filter a work list
TCM1000209	check if the income is estimated or actual
TCM1000210	amend estimated income to actual income

Page reference	Title
TCM1000211	refer or progress chase a case with the International team
TCM1000212	check the award period covered by the notice
TCM1000213	amend PY income details if PY is unfinalised
TCM1000215	find the action date on a work list item
TCM1000216	check the overpayment amount
TCM1000217	check the date of a household breakdown
TCM1000218	check the effective date of a claim
TCM1000219	enter Disability start date for a child or young person for the first time

Page reference	Title
TCM1000221	access function Make Remission
TCM1000222	household end an award
TCM1000226	withdraw a pre-award claim
TCM1000229	check for CY entitlement
TCM1000230	How to obtain personal details held on Child Benefit Service

Page reference	Title
TCM1000231	add a child to a post award WTC upfront complex case
TCM1000232	suspend payments
TCM1000233	apply the Free Format
TCM1000234	trace and match the employer on a pay WTC upfront complex case
TCM1000235	authorise or reject a four week run on entitlement
TCM1000236	pay and not remit a four week run on entitlement
TCM1000237	pay and remit a four week run on entitlement
TCM1000238	check if the ‘Refer to Local Recovery’ marker is set
TCM1000239	add a new child or young person to a post award claim
TCM1000240	check if the child or young person is part of the existing household

Page reference	Title
TCM1000241	check if the child or young person was excluded from the award
TCM1000242	re-include the child or young person post award
TCM1000243	calculate the responsibility end and start dates when the failed customer is given responsibility for the child or young person
TCM1000244	set the child responsibility include from date on a post award failed claim
TCM1000245	check the start and end dates of child responsibility
TCM1000246	check the date a claim was received
TCM1000247	change the status of a verification failure
TCM1000248	check the child’s reference number on a Child Benefit claim
TCM1000249	check the details on a claim using function View Application
TCM1000250	access function Manage Verification Failures to obtain details of the existing customer and the failed customer

Page reference	Title
TCM1000251	obtain or check the employer’s name, telephone number, address and PAYE reference number when the claim is post award
TCM1000252	obtain the employer’s telephone number, address and PAYE reference number when the claim is pre-award
TCM1000253	update the employer’s telephone number when the claim is post award
TCM1000254	update the employer’s telephone number when the claim is pre-award
TCM1000255	check if FTE needs to be confirmed
TCM1000256	find the latest Information Disclosure guidance
TCM1000257	access Decision Trees
TCM1000258	disallow a potential EEA CTC / WTC complex claim where the employment cannot be verified
TCM1000259	check if a household breakdown is recorded
TCM1000260	access Common Enquiry Service (CES). Archived 25/02/2021

Page reference	Title
TCM1000261	complete a CA8288 for a WTC upfront complex case
TCM1000262	use SEES to calculate a customer’s age at the effective date of claim
TCM1000263	complete an E Form
TCM1000264	read information provided on an E Form
TCM1000265	respond to an E Form
TCM1000266	check if the Child Benefit claim indicator has been set
TCM1000267	update the tax credits claim with the new bank details
TCM1000268	complete the PAD. Archived 25/02/2021
TCM1000269	check if the Child Benefit correspondence is open or closed and if renewal inhibited signal is set
TCM1000270	send POca details to Child Benefit. Archived 25/02/2021

Page reference	Title
TCM1000271	update the customer’s details using the CBUS schedules. Archived 25/02/2021
TCM1000272	update the customer’s details using the CBUS schedules. Archived 25/02/2021
TCM1000273	check if there has been a change of circumstances
TCM1000274	access Capture Current
TCM1000275	complete a TC602 manual award notice for a WTC upfront complex case
TCM1000277	check if the LPO referral is complete
TCM1000278	check the status of a claim and what is preventing a decision on the newly captured claim
TCM1000279	update new work details on a pre award claim
TCM1000280	correct the JSA (IB) or ESA (IR) history on a post award claim

Page reference	Title
TCM1000281	access View Award to compare the elements on the current award version to the previous award version
TCM1000282	use function Manage Withdrawal
TCM1000283	check if the customer’s payments have been reduced because their net entitlement has been reduced
TCM1000284	view Household Account to establish if a manual payment has been issued
TCM1000285	use View Award to identify if a claim has been incorrectly backdated when it was captured
TCM1000286	set the child responsibility include from date on a pre award failed claim
TCM1000287	manually calculate a WTC only complex case where there has been no change of circumstances
TCM1000288	determine the household pay day
TCM1000289	check for manual payments posted on an account
TCM1000290	use the CPT desktop screen

Page reference	Title
TCM1000291	contact the Data Guardian
TCM1000292	find and complete form MS164
TCM1000293	check how the claim was received
TCM1000294	send manually captured documents to the Document Management Team
TCM1000295	transfer documents to another team
TCM1000296	check the total payments posted to an account
TCM1000297	check for a match on Child Benefit ServiceBOL
TCM1000298	calculate the date from which to add or re-include a child or young person
TCM1000299	check for and clear a rule 2 verification failure
TCM1000300	remove a child or young person from a pre award claim

TCM1000301-TCM1000400

TCM1000301-TCM1000310

TCM1000311-TCM1000320

TCM1000321-TCM1000330

TCM1000331-TCM1000340

TCM1000341-TCM1000350

TCM1000351-TCM1000360

TCM1000361-TCM1000370

TCM1000371-TCM1000380

TCM1000381-TCM1000390

TCM1000391-TCM1000400

Page reference	Title
TCM1000301	check whether the customer has been part of another household
TCM1000302	check the date from which a child / young person is included in a post award claim
TCM1000303	check the date from which a child / young person is included in a pre-award claim
TCM1000304	return to the worklist and transfer a case to another MU
TCM1000305	check matching award details in function Manage Verification Failures
TCM1000306	access the Children screen from function Manage Verification Failures
TCM1000308	amend the effective date of a pre award claim
TCM1000310	complete a form TC602 for a CTC only complex case

Page reference	Title
TCM1000311	complete a form TC602 for a WTC upfront complex case revised award
TCM1000312	view the View Direct Payment Schedule
TCM1000314	check a child or young person exception dates
TCM1000316	check for an EC claim indicator
TCM1000318	view applicable child benefit rates on the CBO Guidance page
TCM1000320	check the payment due date

Page reference	Title
TCM1000321	access the Applicant Failed Payments work list and check the reason a payment failed
TCM1000322	check for a claim version after the original issue date of a payment
TCM1000323	check if the award has ended
TCM1000324	check if a claim is a single or joint claim
TCM1000325	check if the bank details have changed
TCM1000327	remove a Payment Suspension marker
TCM1000328	delete bank account details
TCM1000330	check for a new baby in the household

Page reference	Title
TCM1000331	calculate how much the customer has repaid since 18/01/2010
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM1000333	check the Construction Industry Scheme Reform (CISR) system
TCM1000334	determine which e-forms to issue for an initial enquiry to a European Union Member State
TCM1000335	set a Manual Suspension marker
TCM1000336	remove a Manual Suspension marker
TCM1000337	obtain details that are on the Free Format screen
TCM1000338	register a dispute
TCM1000339	establish the period the overpayment relates to

Page reference	Title
TCM1000341	set the issue date on a manual Annual Declaration
TCM1000342	check income on ‘Validate Large Payment’ team
TCM1000343	obtain Personal Independence Payment reports
TCM1000344	use the Personal Independence Database - case worker function
TCM1000345	use the Personal Independence Database - maintenance function
TCM1000346	check if there is an earlier rejected claim
TCM1000347	check if the new total hours will increase / decrease the award
TCM1000348	tell if an In Year S17 Declaration is incomplete
TCM1000349	send a case to storage using Accutrac
TCM1000350	request documents stored on Accutrac

Page reference	Title
TCM1000351	set an action date on NTC Listings
TCM1000352	delete an entry from NTC listings
TCM1000353	check for exception changes within the 4WRO period
TCM1000354	complete the end date of the old job
TCM1000355	enter new work details - employed or self employed
TCM1000356	access view award to check the elements
TCM1000357	find the date of the latest award version for a mismatch claim
TCM1000358	identify the award period start date
TCM1000359	record the issue date of TC603
TCM1000360	use View Household Account to obtain the total amount paid

Page reference	Title
TCM1000361	complete the late appeal template
TCM1000362	close an appeal
TCM1000363	check if a postcode is in the correct format
TCM1000364	amend hours worked
TCM1000365	check if you have all the employment details
TCM1000366	check for an open appeal
TCM1000367	set the issue date on a Finalised Award Notice TC602E
TCM1000368	check if a Payment Suspension has been set
TCM1000370	enter short term childcare details

Page reference	Title
TCM1000371	complete form DCI1
TCM1000372	prompt a payment schedule for a complex case
TCM1000373	check that an award version has been created for a WTC upfront complex case
TCM1000374	check that a payment schedule has been set up for a WTC upfront complex case
TCM1000375	obtain the information requested for disclosure
TCM1000376	complete a witness statement
TCM1000377	delete a duplicate child entry from NTC Listing
TCM1000378	access NTC Listing to view details of a duplicate child record
TCM1000379	check if the customer is entitled to the childcare element
TCM1000380	amend the Connextions end date

Page reference	Title
TCM1000381	change the Connextions include from date
TCM1000382	change the FTNAE / AT include from date
TCM1000383	enter the Connexions start and end date
TCM1000384	enter a FTNAE / AT end date
TCM1000385	enter a FTNAE - AT start date
TCM1000386	use function View Household Account to obtain the outstanding overpayment amount
TCM1000387	check if a manual payment has been posted to the correct award
TCM1000388	check if there has been a remission

Page reference	Title
TCM1000394	complete the post award subject to immigration control case calculation sheet
TCM1000395	check if the customer is subject to immigration control
TCM1000396	complete a Manual Payment Calculation sheet on a post award subject to immigration control case
TCM1000397	check for entitlement to the four-week run-on
TCM1000398	check employment history details in TBS
TCM1000400	check a child’s date of birth

TCM1000401-TCM1000500

TCM1000401-TCM1000410

TCM1000411-TCM1000420

TCM1000421-TCM1000430

TCM1000431-TCM1000440

TCM1000441-TCM1000450

TCM1000451-TCM1000460

TCM1000461-TCM1000470

TCM1000471-TCM1000480

TCM1000481-TCM1000490

TCM1000491-TCM1000500

Page Reference	Title
TCM1000401	check if either customer has been in receipt of IS or JSA / ESA
TCM1000402	check the CTC entitlement
TCM1000403	check if the Compliance Terminated signal is set
TCM1000404	trace and match a complex case customer and check if they have a NINO or NONO
TCM1000405	amend the Benefits History screen
TCM1000406	check the start date of an award
TCM1000407	access the B&C Claimant Compliance Referral System form
TCM1000408	use the International Group Database
TCM1000409	view linked work items
TCM1000410	compare details of the failed and existing claim when dealing with a verification failure

Page reference	Title
TCM1000411	reject a claim due to a verification failure
TCM1000412	access and use PARS
TCM1000413	request sight of a cashcheque from Finance
TCM1000414	check the status of a Joint Working Case
TCM1000415	register a case on Centaur
TCM1000416	amend a case in Centaur
TCM1000417	request calls to be burned to a CD - replaced by CCOM200031
TCM1000418	access CMA
TCM1000419	use viewer
TCM1000420	send post via TNT

Page reference	Title
TCM1000421	check National Insurance Recording System (NIRS) for class 1 and class 2 contributions
TCM1000422	check National Insurance Recording System (NIRS) for nationality
TCM1000423	check Self-Assessment 2000 (SA 2000) for self-employment
TCM1000424	check National Insurance and PAYE Service (NPS) for employment
TCM1000425	check National Insurance Recording System (NIRS) for date of entry
TCM1000427	check details on a claim using function View Award
TCM1000428	enter an issue date for a manual annual declaration
TCM1000429	update a customer’s address
TCM1000430	update Application Notes when working from a work list

Page reference	Title
TCM1000431	check the received date of a pre award claim from the Verification Failures work list
TCM1000432	check whether an IVA remission has sent a payment to the customer
TCM1000433	make sure the TC241 is fully completed
TCM1000434	check which payment method has been used
TCM1000435	check if a tax credits payment has been issued
TCM1000436	remove summary failure details from a pre award claim
TCM1000437	check for the date a household breakdown was applied
TCM1000438	check payments made after the household breakdown was notified
TCM1000439	remove a dispute marker from an award
TCM1000440	check if PVE payments were made after the household breakdown was notified

Page reference	Title
TCM1000441	check if the award notice has been system issued or manually issued
TCM1000443	identify a resurrected claim
TCM1000444	register an Appeal on NTC
TCM1000445	check Household Notes for details of manual payments made to the customer
TCM1000446	check if the Manual Payment Request marker has been set
TCM1000447	view Household Account to establish if all the manual payments have been posted to the customer’s account
TCM1000448	finalise and / or renew a claim after an appeal has been closed
TCM1000449	check that an award version has been created on a compliance case

Page reference	Title
TCM1000451	calculate the outstanding overpayment before the time to pay (TTP) arrangement
TCM1000453	close an appeal
TCM1000454	check benefit history details
TCM1000455	accept or reject a potential match for Line Managers only
TCM1000456	find and access a claim on the potential match MU
TCM1000458	access Application Change of Circumstances
TCM1000459	note the start date of the overlapping award
TCM1000460	restore a claim

Page reference	Title
TCM1000461	convert foreign currency to British pounds
TCM1000462	annualise income
TCM1000463	check the received date of a pre award claim
TCM1000464	disregard an Annual Declaration
TCM1000465	trace an individual using trace citizen
TCM1000466	check if a claim has been restored in function View S17 Details
TCM1000467	check if the claim for CTC has been automatically backdated
TCM1000468	check if the claim for WTC has been automatically backdated
TCM1000469	check if the claim for WTC and CTC has been automatically backdated
TCM1000470	check if the customer is a work seeker using CBOL. Archived 25/02/2021

Page reference	Title
TCM1000471	check if the customer is eligible for a same day hardship payment
TCM1000472	arrange an urgent payment request (UPR) not within the hardship criteria
TCM1000473	arrange a next day payment
TCM1000474	use the Enquiry Centre Locator Tool
TCM1000475	make sure the customer provides the correct identification when requesting an Enquiry Centre appointment
TCM1000476	trace a child or young persons details on the tax credits computer
TCM1000477	check NIRS to confirm liability to Class 2 NI contributions
TCM1000478	access Claimant Compliance forms and letters on SEES
TCM1000479	copy and print a screen from the computer
TCM1000480	calculate the potential effective date of a claim

Page reference	Title
TCM1000483	amend the customer’s details for a HSV 1
TCM1000484	check if the claim version has progressed to award
TCM1000485	check who is the nominated recipient for tax credit payments
TCM1000486	view Household Account to check for any payments made
TCM1000487	check if payment is being made by the tax credits computer
TCM1000488	check if the customer will qualify for in year adjustment
TCM1000489	access function ‘User Requested Payment’
TCM1000490	establish customers entitlement using SEES and populate spreadsheet Manual Payments Team only

Page reference	Title
TCM1000491	calculate manual payments
TCM1000492	check if the customer(s) is currently in receipt of the maximum award for CTC and or WTC
TCM1000493	follow the guidance in ‘CGL Instructions For Carrying Out A One Year Calculation’
TCM1000495	check for manual payments
TCM1000496	determine amount to be paid after the next household pay day
TCM1000497	check if a notice to pay has been issued
TCM1000498	check the LOB 1 notification
TCM1000499	check the right person is subject to disqualification
TCM1000500	calculate the manual payments

TCM1000501-TCM1000600

TCM1000501-TCM1000510

TCM1000511-TCM1000520

TCM1000521-TCM1000530

TCM1000531-TCM1000540

TCM1000541-TCM1000550

TCM1000551-TCM1000560

TCM1000561-TCM1000570

TCM1000571-TCM1000580

TCM1000581-TCM1000590

TCM1000591-TCM1000600

Page reference	Title
TCM1000501	process an annual declaration
TCM1000502	check if account details are held for the payment recipient
TCM1000504	use the SEES Caller Verification Tool
TCM1000505	use RTI data for renewals
TCM1000507	access the HMRC fax template
TCM1000509	search the Manual Payments BAU database and create a new record
TCM1000510	check if the customers address is RLS

Page reference	Title
TCM1000511	check payments in
TCM1000512	remove the work details from a pre award claim
TCM1000513	remove a child’s date of birth from a pre award claim
TCM1000514	reject a pre award claim due to no response
TCM1000515	amend work details on a pre award claim
TCM1000516	check if there are any current year ‘Initial CY’ or ‘Amended’ awards that require a TC602 manual award notice issuing
TCM1000517	check if there are any previous year or earlier ‘Finalised’ awards that require a TC602 manual award notice issuing
TCM1000518	check if customers are Crown Servant or NAAFI workers
TCM1000519	calculate a reimbursement

Page reference	Title
TCM1000522	check if an in year adjustment or cross year recovery has been applied
TCM1000523	adjust in year payments
TCM1000524	determine the category of the award for MAPTH
TCM1000528	access and complete TPS
TCM1000529	refer for local recovery
TCM1000530	access and generate a ‘Check Character’ in Print Payslip

Page reference	Title
TCM1000531	check the Full Time Education Start Date and End Date fields
TCM1000532	check the 50+ Start Date and End Date fields
TCM1000533	check the overpayment amount and record the date the TC610 was issued
TCM1000534	remove a dispute marker on a CSSG Debt Pilot case
TCM1000535	access Authorise User Requested Payments Worklist
TCM1000537	check if the correct in year percentage has been set
TCM1000538	issue a manual award notice
TCM1000539	clear a case from the Compliance Failures Worklist
TCM1000540	open and close a case on CCMIS

Page reference	Title
TCM1000541	check for a previous address
TCM1000542	print SAR
TCM1000543	check who has a case using ECCS
TCM1000544	check if the customer has more than one claim with different details
TCM1000545	check the general notes box, screen 6, on CBOL
TCM1000546	check the date the claim ceased
TCM1000547	check if an award is finalised
TCM1000548	check for and apply a manual Universal Credit (UC) Stop Notice

Page reference	Title
TCM1000551	access the National Direct Debit System (NDDS)
TCM1000552	‘Search Display Customer details’ on the National Direct Debit System (NDDS)
TCM1000553	‘Create Customer’ on the National Direct Debit System (NDDS)
TCM1000554	continue from the ‘Display Customer Details’ in National Direct Debit System (NDDS)
TCM1000555	amend customer details on the National Direct Debit System (NDDS)
TCM1000556	‘Amend Account Name Details’ on the National Direct Debit System (NDDS)
TCM1000557	‘Enter Account Details’ on the National Direct Debit System (NDDS)
TCM1000558	‘Confirm Customer Authority’ on the National Direct Debit System (NDDS)
TCM1000559	set up a single payment plan on the National Direct Debit System (NDDS)
TCM1000560	set up a payment plan on the National Direct Debit System (NDDS)

Page reference	Title
TCM1000561	access and interpret function View Household Account to view the overpayments transferred for Cross Award Recovery
TCM1000562	record a Tribunal decision ‘Appeal Upheld’ in function Maintain Appeal
TCM1000563	record a Tribunal decision ‘Appeal Overturned’ in function Maintain Appeal
TCM1000564	record a Tribunal decision ‘Appeal Adjourned’ in function Maintain Appeal
TCM1000565	record a Tribunal decision ‘Awaiting a Hearing Date’ in function Maintain Appeal
TCM1000566	record ‘Appeal Withdrawn or Closed’ in function Maintain Appeal
TCM1000567	check if a work item shows the reason ‘App’
TCM1000568	enter a hearing date on NTC
TCM1000569	complete the form AT38

Page reference	Title
TCM1000571	view IYS17 Notice details
TCM1000572	access function Maintain In Year Finalisation
TCM1000573	finalise UY award
TCM1000574	check if an In Year Declaration has already been marked as not served
TCM1000575	mark the Award Declaration as not served
TCM1000576	in year finalise after an appeal has closed
TCM1000577	enter an issue date for an in year manual award
TCM1000578	check, establish the reason for, set or remove the Finalisation Inhibited signal
TCM1000579	change a customers in year specified date (IYSD)
TCM1000580	disregard an Award Declaration

Page reference	Title
TCM1000581	check which customer has returned an Award Declaration
TCM1000582	check for an unprocessed in year S17 work list item
TCM1000583	determine which customer to re-issue an In Year S17 Notice to
TCM1000584	process an Award Declaration
TCM1000585	check whether the Award Declaration is a reply required or auto finalisation
TCM1000586	check if an award declaration is incomplete
TCM1000587	check if the Award Declaration has been received and how it was made
TCM1000588	check how many award declarations have been received
TCM1000589	annualise income
TCM1000590	find a customers In Year Specified Date

Page reference	Title
TCM1000591	check the date the Award Declaration was issued
TCM1000592	check what Award Declaration information has been provided
TCM1000593	access the Capture In Year S17 Notice function
TCM1000594	check the status of the In Year Finalisation
TCM1000596	issue duplicate or copy notices
TCM1000597	determine UY income
TCM1000598	check which signals are set in function viiew In Year S17 Details
TCM1000599	check the correct award version
TCM1000600	capture In Year Finalisation information

TCM1000601-TCM1000700

TCM1000601-TCM1000610

TCM1000611-TCM1000620

TCM1000621-TCM1000630

TCM1000631-TCM1000640

TCM1000641-TCM1000650

TCM1000651-TCM1000660

Page reference	Title
TCM1000601	check if the unfinalised work list entry is a single or multi entry work item
TCM1000602	finalise an award in function maintain IY finalisation when working from a work list
TCM1000603	check if a case has been selected for In Year Finalisation
TCM1000604	access details held on the tax credits computer
TCM1000605	update UY income details
TCM1000606	capture an IYS17 from a worklist
TCM1000607	record the issue date of TC603 on a STC claim
TCM1000608	calculate the daily rate for the UY-1 period in correction
TCM1000609	calculate the daily rate for UY from the In Year S17 (IYS17) notice
TCM1000610	check the number of days in the UY period through function ‘Award View’

Page reference	Title
TCM1000611	calculate whether an income figure falls within the agreed percentage perameters
TCM1000612	calculate whether the income figure falls within the RTI percentage parameter
TCM1000613	check income limits on the IYS17 notice
TCM1000614	calculate the daily rate of income for UY, as displayed in Application Correction
TCM1000615	check of there is a Stop Notice recorded
TCM1000616	create a stop notice from a DP worklist entry
TCM1000617	allow tax credit entitlement to continue from the DP worklist
TCM1000618	apply an award recalculation

Page reference	Title
TCM1000621	view IYS17 declaration details
TCM1000622	check if the IYS17 income is in an acceptable format
TCM1000623	view UY income in ‘correction’
TCM1000624	annualise the total household income using the RTI figure
TCM1000625	identify if there is a held change of circs on a claim selected for IYF
TCM1000626	check if a customer has Universal Credit (UC) interest
TCM1000627	make or cancel remission when debt has transferred to DWP
TCM1000628	check if customer’s postcode is in a closed postcode area
TCM1000629	use Geographic Step Closure (GSC) Override function
TCM1000630	identify if an overpayment has been transferred to Department for Work and Pensions (DWP) for collection

Page reference	Title
TCM1000631	re-issue an Individual Debt Statement (IDS) - TC1131
TCM1000632	view the date of issue of an IDS
TCM1000633	check the amount of tax credit debt which has been transferred to the Department for Work and Pensions (DWP) for collection
TCM1000634	check which customer the overpayment relates to, which has been transferred to the Department for Work and Pensions (DWP) for collection
TCM1000635	manually trigger a Debt Notice for customers moving to Universal Credit
TCM1000636	refer a request to amend the apportionment split of a joint debt to Debt Management Banking (DMB) for DMB to apply a manual re-apportionment
TCM1000637	check if the recovery of an overpayment has been suspended due to the debt being transferred to the Department for Work and Pensions (DWP) for collection
TCM1000638	calculate whether the Taxable Social Security Benefit figure falls within the ADD daily rate percentage parameter
TCM1000639	check if customer’s postcode is in a closed postcode area – Netherton only
TCM1000651	conduct SE assessment on SE entertainers & performers
TCM1000654	verbally replay the S17 to the customer
TCM1000655	check for exceptions to business rules which will allow a new claim to be made
TCM1000656	check and update customer’s contact number
TCM1000657	access the General Registrars Office (GRO)
TCM1000658	check National Recording System (NIRS) for Date Of Birth (DOB)