TCM1000511 | How to check payments in when the customer has a time to pay (TTP) arrangement

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

• select ‘Household’ on the toolbar

• select ‘View Account’ from the options available. You’ll be taken to the ‘Key Entry Data’ screen

• enter the customer’s NINO

• select the ‘All’ checkbox

• select the ‘Summary’ screen

• select ‘OK’. You’ll be taken to the ‘Select Award’ screen

• select the relevant award period that you’ve identified as having a TTP in place

• select ‘OK’. You’ll be taken to the ‘View Award Period Summary’ screen

• select ‘Postings’. You’ll be taken to the ‘View Award Period Postings’ screen

• check the ‘Posting Date’ and ‘Amounts’ fields in the ‘Postings’ list box for payments in.

Note: Payments in will have a description of ‘Payment In from claimant to pay CTC (or WTC) debt’.