TCM1000305 | How to check matching award details in function Manage Verification Failures

Version 1.0

Changes to previous version - new guidance

Step 1

In the ‘Manage Verification’ Failures screen

• select the verification failure

• select ‘Investigate’

Note: Details of the failed claim will be displayed in the ‘Household Member Details’ field.

Note: Details of the existing claim will be displayed in the ‘Matching Award Details’ field.

• select ‘OK’ to return to the ‘Manage Verification’ Failures screen.