TCM1000335 | How to set a Manual Suspension marker

From HM Revenue & Customs · Tax Credits Manual

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

select ‘Household’ on the toolbar
select ‘View Overpayment’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
enter the customer’s NINO
select the ‘All’ checkbox
select ‘OK’.

If you’re taken to the ‘Select Award’ screen

select the relevant award
select ‘OK’. You’ll be taken to the ‘View Overpayment’ screen
go to Step 2.

If you’re taken straight to the ‘View Overpayment’ screen, go to Step 2.

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Step 2

On the ‘View Overpayment’ screen

select the ‘Maintain Dispute’ checkbox
select the ‘Manual Suspension’ checkbox

Note: If a ‘Manual Suspension’ or ‘Dispute Suspension’ marker has previously been set and removed, you may not be able to select the ‘Manual Suspension’ checkbox. If this occurs, you must select the ‘New’ checkbox, which will then enable you to select the ‘Manual Suspension’ checkbox.

select the ‘Suspend Recovery’ checkbox
select ‘OK’. You’ve set the ‘Manual Suspension’ marker.