TCM1000134 | How to recall a BACS payment

Step 1

Note: Complete the ‘BACS Recall Request’ form.

On the ‘Function Menu’

• select ‘Household’ on the toolbar

• select ‘View Account’ from the options available. You’ll be taken to the ‘Key Entry Data’ screen

• enter the customer’s NINO

• select the ‘Latest’ checkbox

• select the ‘Payment Schedule’ checkbox

• select ‘OK’. You’ll be taken to the ‘View Direct Payment Schedule’ screen, which shows a list of

  • payment amounts

  • the dates due and issued

  • the status

• select the latest date in the ‘Issued Date’ column with ‘Paid’ in the ‘Payment Status’ column

• copy the details from the following columns onto the ‘BACS Recall Request’ form

  • ‘Due Date’

  • ‘Issued Date’

  • ‘Net Amount’

• select ‘OK’. You’ll be taken to the ‘View BACS Details’ screen

• copy the details from the following fields into the relevant boxes on the ‘BACS Recall Request’ form

  • ‘NINO’

  • ‘Sort Code’

  • ‘Account No’

  • ‘Account Name’

  • ‘Building Society Ref’, if available

  • ‘PMF Payment Reference’

• include the reason for recall as
  ‘Complex Case - Entitlement manually calculated and payments manually maintained by Complex Case Team, Washington’

• enter your name and contact phone number into the relevant boxes on the ‘BACS Recall Request’ form

• go to Step 2.

Top of page

Step 2

Email the completed form

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

Note: Make sure the request reaches the Bank Liaison Team by 11:00 on the day before the date in the ‘Due Date’ column shown on the ‘View Direct Payment Schedule’ screen.

• you’ve now requested the recall of the BACS payment.