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Contents

Official guidance
Tax Credits Manual
  • TCM0010000 · Appeals
  • TCM0020000 · Backdating
  • TCM0025000 · Breathing Space
  • TCM0030000 · Changes
  • TCM0060000 · Claims
  • TCM0090000 · Contact
  • TCM0110000 · Eligibility
  • TCM0130000 · Miscellaneous
  • TCM0150000 · Notes
  • TCM0180000 · Notices
  • TCM0190000 · NTC listings
  • TCM0200000 · Passported benefits
  • TCM0210000 · Payment
  • TCM0250000 · Renewals
  • TCM0280000 · Specialist areas
  • TCM0310000 · Extra information
  • TCM0330000 · Stopping tax credits
  • TCM0040040 · Page Deleted
  • TCM0066280 · Claims - capture (L-P): Pre-capture checks - Manual Capture team
  • TCM0370160 · Stopping tax credits: work lists (unprocessed): appeal only
  • TCM0370240 · Stopping tax credits: work lists (unprocessed): Compliance, SCO or inhibited only
  • TCM0370320 · Stopping tax credits: work lists (unprocessed): RTI incompatible
  • TCM0370360 · Stopping tax credits: work lists (unprocessed): incomplete or unsigned
  • TCM0370440 · Stopping tax credits: work lists (unprocessed): NINO, P marker or IYSD not present (Info)
  • TCM0370560 · Stopping tax credits: work lists (unprocessed): unprocessed change of circumstances
  • TCM0370600 · Stopping tax credits: work lists (unprocessed): verification failure
  • TCM1000001 · How to update Household Notes
  • TCM1000002 · How to find a customer's 1SD or 2SD
  • TCM1000003 · How to tell if an annual declaration is incomplete
  • TCM1000004 · How to access a work list and establish the reason for a work list item
  • TCM1000005 · How to access the Application Correction function
  • TCM1000006 · How to access the Capture Renewal Declaration function
  • TCM1000007 · How to check for the correct award version
  • TCM1000008 · How to set an action date
  • TCM1000009 · How to complete form TC664
  • TCM1000010 · How to check if an Annual Declaration has already been marked as not served
  • TCM1000011 · How to obtain details from the View S17 Details function
  • TCM1000012 · How to access details held on the tax credits computer
  • TCM1000013 · How to establish the reason for the household ending
  • TCM1000014 · How to find the Access to DWP Data System manual
  • TCM1000015 · How to capture renewal information
  • TCM1000016 · How to amend PY and PY-1 income details
  • TCM1000017 · How to finalise PY and renew CY using Manage Finalise
  • TCM1000018 · How to renew CY using Manage Finalise
  • TCM1000019 · How to override the PY-1 incompatibility failure
  • TCM1000020 · How to check a verification failure
  • TCM1000021 · How to view Application Notes
  • TCM1000022 · How to find a Compliance Officer’s details
  • TCM1000023 · How to transfer a case to another MU
  • TCM1000024 · How to check if the Complex Case marker has been set
  • TCM1000025 · How to check the status of a claim
  • TCM1000026 · How to check for an open account status
  • TCM1000027 · How to check for a class 16 remission
  • TCM1000028 · How to update Application Notes
  • TCM1000029 · How to contact Debt Management
  • TCM1000030 · How to retain a work list item
  • TCM1000031 · How to mark an address as RLS
  • TCM1000032 · How to complete the Amend Finish screen
  • TCM1000033 · How to cancel the checkbox in the Formal Agreement field
  • TCM1000034 · How to complete a MANC1 form
  • TCM1000035 · How to access the Rules Based Service - International right to reside test
  • TCM1000036 · How to complete the Free Format screen
  • TCM1000037 · How to use Digital Mail Service (DMS)
  • TCM1000038 · How to refer a case to the International Claims IN team
  • TCM1000039 · How to change a customers first specified date (1SD)
  • TCM1000040 · How to access the household breakdown 1 reply listing
  • TCM1000041 · How check employment for STU no NINO cases only
  • TCM1000042 · How to establish the SOA issue date
  • TCM1000043 · How to check if the Annual Declaration has been received
  • TCM1000044 · How to check if the household ended during the renewals period
  • TCM1000045 · How to calculate the earliest date a child can be excluded - post award
  • TCM1000046 · How to identify the end date of a restored claim
  • TCM1000047 · How to identify the start date of a new claim
  • TCM1000048 · How to check what Annual Declaration information has been provided
  • TCM1000049 · How to check how many Annual Declarations have been received
  • TCM1000050 · How to check which customer returned the Annual Declaration
  • TCM1000051 · How to request manual correspondence for a Subject Access Request
  • TCM1000052 · How to check if an award is WTC, CTC or both WTC and CTC
  • TCM1000053 · How to check the customer’s date of birth and number of hours worked
  • TCM1000054 · How to set the manual issue date and finalise PY and or PY-1 for RLS cases
  • TCM1000055 · How to take screen prints of a tax credits claim
  • TCM1000056 · How to check the overpayment amount outstanding on the tax credit computer
  • TCM1000057 · How to determine when correspondence should be sent to storage or when it should be destroyed
  • TCM1000058 · How to conduct the self-employment assessment
  • TCM1000059 · How to check employment details in National Pay As You Earn Service (NPS)
  • TCM1000060 · How to check the customer’s income figures
  • TCM1000061 · How to automatically populate a bank/building society address
  • TCM1000062 · How to update new child details on a pre-award claim
  • TCM1000063 · How to set or remove the Manual Correspondence marker
  • TCM1000065 · How to calculate recovered debt to be repaid, following a bankruptcy order
  • TCM1000066 · How to make a note of a 1st specified date in household notes
  • TCM1000067 · How to view Household Notes
  • TCM1000068 · How to determine if a tax credit award has been finalised once or more than once
  • TCM1000069 · How to check if a final award notice has been issued
  • TCM1000070 · How to check the version date of an award
  • TCM1000071 · How to check if a Child Benefit claim includes bank details
  • TCM1000072 · How to check if the Fast Track WTC processing rules are satisfied
  • TCM1000073 · How to check if tax credits are currently in payment
  • TCM1000074 · How to check if a payment schedule has been set up
  • TCM1000075 · How to check if the Fast Track new child processing rules are satisfied
  • TCM1000076 · How to check if there is already a tax credits claim for either or both customers
  • TCM1000077 · How to check if award period overlaps start date of Fast Track new child claim
  • TCM1000078 · How to check if a new claim is from the same customer household as an existing claim
  • TCM1000080 · How to check or update the PAD notes
  • TCM1000081 · How to Use View Household Account to obtain any outstanding overpayment or underpayment amount - Mismatch team only
  • TCM1000082 · How to withdraw and resurrect a pre - award mismatched claim - Mismatch team only
  • TCM1000083 · How to calculate responsibility start and end dates - No ‘shared care’ - Failed customer responsible
  • TCM1000084 · How to check if recovery of an overpayment has been suspended
  • TCM1000085 · How to confirm a manual remission
  • TCM1000086 · How to request a re-issue of the IYS17
  • TCM1000087 · How to check the version history screens on a mismatched claim - Mismatch team only
  • TCM1000088 · How to Complete Hardship Top-up sheet
  • TCM1000089 · How to use the SEES Tax Credits Entitlement Calculator
  • TCM1000091 · How to identify the cause of a rule 12 verification failure
  • TCM1000092 · How to correct a pre-award rule 12 verification failure caused by an obvious mistake
  • TCM1000093 · How to enter benefit start or end dates on a post award claim
  • TCM1000094 · How to check if a typo error has been made on the account details or if it has been completely changed
  • TCM1000095 · How to calculate responsibility start and end dates - Ongoing ‘shared care’ - Failed customer responsible
  • TCM1000096 · How to clear an entry on the Remission Database
  • TCM1000097 · How to find DWP local office contact details
  • TCM1000098 · How to check NTC for an FTNAE marker in a pre-award claim
  • TCM1000099 · How to check for a date of death on TBS
  • TCM1000101 · How to check the status of an award
  • TCM1000102 · How to check income used in calculation and access View Elements screen
  • TCM1000103 · How to mark the Annual Declaration as not served
  • TCM1000104 · How to check the date the Annual Declaration was issued
  • TCM1000105 · How to check if the RLS signal has been set
  • TCM1000106 · How to make complete and process into award a pre award claim, customer working 16+ hours a week and receiving Income based Employment and Support Allowance (ESA) or Pension Credit (PC)
  • TCM1000107 · How to access the Manage Verification Failures screen from the Verification Failures work list
  • TCM1000108 · How to view Application Notes from the Manage Verification Failures screen
  • TCM1000109 · How to check for disability on a pre-award application
  • TCM1000110 · How to refer a case to the Manual Payments Team
  • TCM1000111 · How to check the customer’s name or current address in function View Application
  • TCM1000112 · How to lift overpayment suspension marker
  • TCM1000113 · How to check SAR is in correct order
  • TCM1000114 · How to complete a Structured Electronic Document (SED)
  • TCM1000115 · How to trace an individual for HSV 1
  • TCM1000116 · How to access function Manage Finalisation
  • TCM1000117 · How to check which signals are set
  • TCM1000118 · How to find the status of a claim using function View Claim Summary
  • TCM1000119 · How to find the date a notice was issued
  • TCM1000120 · How to find the type of notice that was issued
  • TCM1000121 · How to determine which customer to re-issue an S17 notice to
  • TCM1000122 · How to issue duplicate or copy notices
  • TCM1000123 · How to check for an Unprocessed S17 work list item
  • TCM1000124 · How to access SEES letters and forms
  • TCM1000125 · How to update notes on CMA in a rejected claim
  • TCM1000126 · How to issue a manual statement of account
  • TCM1000127 · How to check for Special Needs markers
  • TCM1000128 · How to check if award ended due to death of customer or partner
  • TCM1000129 · How to check for a partner or an appointee
  • TCM1000130 · How to trace a customer’s address on TBS
  • TCM1000131 · How to check what is preventing a decision on a newly-captured Fast Track claim
  • TCM1000132 · How to check the ICT database for a work item
  • TCM1000133 · How to update the ICT database
  • TCM1000134 · How to recall a BACS payment
  • TCM1000135 · How to process a WTC upfront complex case with a verification failure to Award Issued
  • TCM1000136 · How to set the Complex Case and Manual Correspondence markers
  • TCM1000137 · How to identify if new PY income has an impact on PY entitlement
  • TCM1000138 · How to identify a rule 12 verification failure obvious mistake
  • TCM1000139 · How to calculate average weekly childcare costs
  • TCM1000140 · How to calculate childcare effective dates
  • TCM1000141 · How to check if the childcare change has been reported too far in the future
  • TCM1000142 · How to check for any work list items
  • TCM1000143 · How to amend the previous childcare costs end date to prevent an overlap of childcare costs
  • TCM1000144 · How to check if payment has been paid by URP Bacs
  • TCM1000145 · How to find a childcare provider’s address
  • TCM1000146 · How to check the bill status on NPS for a customer who is trading as self-employed
  • TCM1000147 · How to check if a new claim has been submitted
  • TCM1000148 · How to lift the suspension marker if manual payments have been posted incorrectly
  • TCM1000149 · How to finalise, terminate, finalise and renew, or renew an award in function Manage Finalisation when working from a work list
  • TCM1000150 · How to view a customer’s verification failures
  • TCM1000151 · How to check the award status of a rebuilt mismatched clean claim - Mismatch team only
  • TCM1000152 · How to check if this is a child deceased claim
  • TCM1000153 · How to check the status of the renewal
  • TCM1000154 · How to check which signals are set in function View S17 Details
  • TCM1000155 · How to access an NTC Listing Unprocessed S17 work list
  • TCM1000156 · How to access an NTC Listing Unfinalised S17 work list
  • TCM1000157 · How to delete an NTC Listing Unprocessed S17 work list item
  • TCM1000158 · How to delete an NTC Listing Unfinalised S17 work list item
  • TCM1000159 · How to check if any subsequent year has been finalised
  • TCM1000160 · How to delete a work list item
  • TCM1000161 · How to check for and remit an overpayment caused by a mismatch - mismatch team only
  • TCM1000162 · How to amend the childcare provider’s name, approving body or registration number
  • TCM1000163 · How to end childcare costs
  • TCM1000164 · How to add an additional childcare provider and costs
  • TCM1000165 · How to amend the childcare provider’s address
  • TCM1000166 · How to enter childcare costs when they are claimed for the first time
  • TCM1000167 · How to change current childcare provider or childcare costs
  • TCM1000168 · How to recapture a clean claim after a mismatch - mismatch team only
  • TCM1000169 · How to household end the bad mismatched claim - mismatch team only
  • TCM1000170 · How to complete a NIRS referral template Mismatched claims only team
  • TCM1000171 · How to exclude a child or young person from a post award claim
  • TCM1000172 · How to amend or delete Appointee details
  • TCM1000173 · How to check, establish the reason for, set or remove the Finalisation Inhibited signal
  • TCM1000174 · How to obtain the customer’s phone number when claim is post award
  • TCM1000175 · How to obtain the customer’s telephone number when the claim is pre-award
  • TCM1000176 · How to update the customer’s phone number when the claim is post award
  • TCM1000177 · How to update the customer’s phone number when the claim is pre-award
  • TCM1000178 · How to use the SEES appointment system
  • TCM1000181 · How to check the reason for the rejection of a claim
  • TCM1000182 · How to add an additional child to a post award claim
  • TCM1000183 · How to check if previous year (PY) is finalised
  • TCM1000186 · How to check for a customer’s date of death
  • TCM1000187 · How to check if a customer is disabled
  • TCM1000188 · How to check if a customer is employed, self-employed or both
  • TCM1000189 · How to check the customer’s personal details
  • TCM1000190 · How to check the start and end dates of the WTC elements
  • TCM1000191 · How to complete a NIRS Update Referral template
  • TCM1000192 · How to complete an M1 referral form
  • TCM1000193 · How to trace a customer on TBS
  • TCM1000194 · How to complete the form AT37
  • TCM1000195 · How to identify which awards can be included in the IVA calculation
  • TCM1000196 · How to find the remission class
  • TCM1000197 · How to check if the claim is a nil award or is in payment
  • TCM1000198 · How to check if the customer receives IS, JSA, ESA or PC
  • TCM1000199 · How to check if payments are being recovered
  • TCM1000200 · How to calculate the outstanding overpayment and any recoveries made since the IVA date
  • TCM1000201 · How to update current year income details
  • TCM1000202 · How to update previous year income details
  • TCM1000203 · How to check for the 50+ element
  • TCM1000204 · How to check whether the Annual Declaration is a Reply Required or Auto Renewal
  • TCM1000205 · How to finalise PY
  • TCM1000206 · How to check if the Unfinalised work list entry is a single or multi entry work item
  • TCM1000207 · How to note a response date using the Maintain Appeal function
  • TCM1000208 · How to sort and filter a work list
  • TCM1000209 · How to check if the income is estimated or actual
  • TCM1000210 · How to amend estimated income to actual income
  • TCM1000211 · Appeals: How to refer or progress chase a case with the International team
  • TCM1000212 · How to check the award period covered by the notice
  • TCM1000213 · How to amend PY income details if PY is unfinalised
  • TCM1000215 · How to find the action date on a work list item
  • TCM1000216 · How to check the overpayment amount
  • TCM1000217 · How to check the date of a household breakdown
  • TCM1000218 · How to check the effective date of a claim
  • TCM1000219 · How to enter a disability start date for a child or young person for the first time
  • TCM1000221 · How to access function make or cancel remission
  • TCM1000222 · How to household end an award
  • TCM1000226 · How to withdraw a pre-award claim
  • TCM1000229 · How to check for CY entitlement
  • TCM1000230 · How to obtain personal details held on Child Benefit Service
  • TCM1000231 · How to add a child to a post award WTC upfront complex case
  • TCM1000232 · How to suspend payments
  • TCM1000233 · How to apply the Free Format
  • TCM1000234 · How to trace and match the employer on a pay WTC upfront complex case
  • TCM1000235 · How to authorise or reject a four-week run-on entitlement
  • TCM1000236 · How to pay and not remit a four-week run-on entitlement
  • TCM1000237 · How to pay and remit a four-week run-on entitlement
  • TCM1000238 · How to check if the ‘Refer to Local Recovery’ marker has been set
  • TCM1000239 · How to add a new child or young person to a post award claim
  • TCM1000240 · How to check if the child or young person is part of the existing household
  • TCM1000241 · How to check if the child or young person was excluded from the award
  • TCM1000242 · How to re-include the child or young person post award
  • TCM1000243 · How to calculate responsibility end and start dates when the failed customer is given responsibility for the child or young person
  • TCM1000244 · How to set the child responsibility include from date on a post award failed claim
  • TCM1000245 · How to check the start and end dates of child responsibility
  • TCM1000246 · How to check the date a claim was received
  • TCM1000247 · How to change the status of a verification failure
  • TCM1000248 · How to obtain or check a child’s reference number on a Child Benefit claim
  • TCM1000249 · How to check claim details using function View Application
  • TCM1000250 · How to access function Manage Verification Failures to obtain details of existing customer and failed customer
  • TCM1000251 · How to obtain or check the employer’s name, phone number, address and PAYE reference on post award claims
  • TCM1000252 · How to obtain the employer’s phone number, address and PAYE reference on pre-award claims
  • TCM1000253 · How to update the employer’s phone number on post award claims
  • TCM1000254 · How to update the employer’s phone number on pre-award claims
  • TCM1000255 · How to check if Full Time Education (FTE) needs to be confirmed
  • TCM1000256 · How to find the Information Disclosure Guidance Manual
  • TCM1000257 · How to access decision trees
  • TCM1000258 · How to disallow a potential EU CTC/WTC complex claim where the employment can’t be verified
  • TCM1000259 · How to check if a household breakdown is recorded
  • TCM1000260 · How to access Common Enquiry Service
  • TCM1000261 · How to complete a CA8288 for an International case only
  • TCM1000262 · How to use SEES to calculate a customer’s age at the effective date of claim
  • TCM1000263 · How to complete an E Form
  • TCM1000264 · How to read information provided on an E Form
  • TCM1000265 · How to respond to an E Form
  • TCM1000266 · How to check if the Child Benefit claim indicator has been set
  • TCM1000267 · How to update bank account details
  • TCM1000268 · How to complete the PAD
  • TCM1000269 · How to check if Child Benefit correspondence is open or closed and if the renewal inhibited signal is set
  • TCM1000270 · How to send POca details to Child Benefit Office
  • TCM1000271 · How to update customer details using CBUS schedules
  • TCM1000272 · How to update customer details using CBUS screens
  • TCM1000273 · How to check if there has been a change of circumstances
  • TCM1000274 · How to access Capture Current
  • TCM1000275 · How to complete a TC602 manual award notice for a WTC upfront complex case
  • TCM1000277 · How to check if the LPO referral is complete
  • TCM1000278 · How to check the status of a claim and what is preventing a decision on the newly-captured claim
  • TCM1000279 · How to update new work details on a pre-award claim
  • TCM1000280 · How to correct the JSA (IB) or ESA (IR) history on a post award claim
  • TCM1000281 · How to access view award to compare the elements on the current award version to the previous award version
  • TCM1000282 · How to use function Manage Withdrawal
  • TCM1000283 · How to check if the customers payments have been reduced because their net entitlement has been reduced
  • TCM1000284 · How to view Household Account to establish if a manual payment has been issued
  • TCM1000285 · How to use View Award to identify if a claim was incorrectly backdated when it was captured
  • TCM1000286 · How to set the child responsibility include from date on a pre-award failed claim
  • TCM1000287 · How to manually calculate a WTC only complex case where there hasn’t been a change of circumstances
  • TCM1000288 · How to determine the household pay day
  • TCM1000289 · How to check for manual payments posted on an account
  • TCM1000290 · How to use the CPT desktop screen
  • TCM1000291 · How to contact the Data Guardian
  • TCM1000292 · How to find and complete form MS164
  • TCM1000293 · How to check how the claim was received
  • TCM1000294 · How to send manually captured documents to the Document Management Team
  • TCM1000295 · How to transfer documents to another team
  • TCM1000296 · How to check the total payments posted to an account
  • TCM1000297 · How to check for a match on Child Benefit Service
  • TCM1000298 · How to calculate the date from which to add or re-include a child or young person
  • TCM1000299 · How to check for and clear a rule 2 verification failure
  • TCM1000300 · How to remove a child or young person from a pre-award claim
  • TCM1000301 · How to check whether the customer has been part of another household
  • TCM1000302 · How to check the dates for which a child or young person is included in a post award claim
  • TCM1000303 · How to check the date from which a child or young person is included in a pre-award claim
  • TCM1000304 · How to return to the worklist and transfer a case to another MU
  • TCM1000305 · How to check matching award details in function Manage Verification Failures
  • TCM1000306 · How to access the Children screen from function Manage Verification Failures
  • TCM1000308 · How to amend the effective date of a pre-award claim
  • TCM1000310 · How to complete form TC602 for a CTC only International case
  • TCM1000311 · How to complete form TC602 for a WTC upfront complex case revised award
  • TCM1000312 · How to view the View Direct Payment Schedule
  • TCM1000314 · How to check a child or young person exception dates
  • TCM1000316 · How to check for an EC claim indicator
  • TCM1000318 · How to view applicable Child Benefit rates
  • TCM1000320 · How to check the payment due date
  • TCM1000321 · How to access the Applicant Failed Payments work list and check the reason a payment failed
  • TCM1000322 · How to check for a new version of a claim after the original issue date of a payment
  • TCM1000323 · How to check if the award has ended
  • TCM1000324 · How to check if a claim is a single or joint claim
  • TCM1000325 · How to check if the bank details have changed
  • TCM1000327 · How to remove a Payment Suspension marker
  • TCM1000328 · How to delete bank account details
  • TCM1000330 · How to check for a new baby in the household
  • TCM1000331 · How to calculate how much the customer has repaid since 18/01/2010
  • TCM1000332 · How to apply the Minimum Earnings Threshold (MET) check to determine whether employment or self-employment is Genuine and Effective (G&E)
  • TCM1000333 · How to check the Construction Industry Scheme Reform (CISR) system
  • TCM1000334 · How to determine which e-forms to issue for an initial enquiry to a EU Member State
  • TCM1000335 · How to set a Manual Suspension marker
  • TCM1000336 · How to remove a Manual Suspension marker
  • TCM1000337 · How to obtain details that are on the Free Format screen
  • TCM1000338 · How to register a dispute
  • TCM1000339 · How to establish the period the overpayment relates to
  • TCM1000341 · How to set the issue date on a manual Annual Declaration
  • TCM1000342 · How to check income on Validate Large Payments team
  • TCM1000343 · How to obtain Personal Independence Payment notifications from Access to DWP Data Standard Enquiry Facility
  • TCM1000344 · How to use the Personal Independence Payment Notifications Database Caseworker functions
  • TCM1000345 · How to use the Personal Independence Payment Notifications Database Admin functions
  • TCM1000346 · How to check if there is an earlier rejected claim
  • TCM1000347 · How to check if the new total hours will increase or decrease the award
  • TCM1000348 · How to check the reason why an In Year S17 declaration is incomplete
  • TCM1000349 · How to send a case to storage using InSight
  • TCM1000350 · How to request documents stored on InSight
  • TCM1000351 · How to set an action date on NTC Listings
  • TCM1000352 · How to delete an entry from NTC Listings
  • TCM1000353 · How to check for exception changes within the four-week run-on period
  • TCM1000354 · How to complete the end date of the old job
  • TCM1000355 · How to enter new employed or self-employed work details
  • TCM1000356 · How to access view award to check the elements
  • TCM1000357 · How to find the date of the latest award version for a mismatch claim
  • TCM1000358 · How to identify the award start date
  • TCM1000359 · How to record the issue date of a TC603
  • TCM1000360 · How to use View Household Account to obtain the total amount paid
  • TCM1000361 · How to complete the late appeal template
  • TCM1000362 · How to close an appeal
  • TCM1000363 · How to check if a postcode is in the correct format
  • TCM1000364 · How to amend hours worked
  • TCM1000365 · How to check if you’ve all the employment details
  • TCM1000366 · How to check for an open appeal
  • TCM1000367 · How to set the issue date on a Finalised Award Notice TC602E
  • TCM1000368 · How to check if a Payment Suspension has been set
  • TCM1000370 · How to enter short-term childcare details
  • TCM1000371 · How to complete form DCI1
  • TCM1000372 · How to prompt a payment schedule for a complex case
  • TCM1000373 · How to check that an award version has been created for a WTC upfront complex case
  • TCM1000374 · How to check that a payment schedule has been set up for a WTC upfront complex case
  • TCM1000375 · How to obtain the information requested for disclosure
  • TCM1000376 · How to complete a witness statement
  • TCM1000377 · How to delete a duplicate child entry from NTC Listing
  • TCM1000378 · How to access NTC Listing to view details of a duplicate child record
  • TCM1000379 · How to check if the customer is entitled to the childcare element
  • TCM1000380 · How to amend the Connexions end date
  • TCM1000381 · How to change the Connexions include from date
  • TCM1000382 · How to change the FTNAE/AT include from date
  • TCM1000383 · How to enter the Connexions start and end date
  • TCM1000384 · How to enter a full-time non-advanced education or approved training end date
  • TCM1000385 · How to enter a full-time non-advanced education or approved training start date
  • TCM1000386 · How to use function View Household Account to obtain the outstanding overpayment amount
  • TCM1000387 · How to check if a manual payment has been posted to the correct award
  • TCM1000388 · How to check if there has been a remission
  • TCM1000394 · How to complete the post award subject to immigration control case calculation sheet
  • TCM1000395 · How to check if a customer is subject to immigration control
  • TCM1000396 · How to complete a Manual Payment Calculation Sheet on a post award Subject To Immigration Control (STIC) complex case
  • TCM1000397 · How to check for entitlement to the four-week run-on
  • TCM1000398 · How to check employment history details in TBS
  • TCM1000400 · How to check a child’s date of birth
  • TCM1000401 · How to check if either customer has been in receipt of IS or JSA/ESA
  • TCM1000402 · How to check Child Tax Credit entitlement
  • TCM1000403 · How to check if the Compliance Terminated signal is set
  • TCM1000404 · How to trace and match a complex case customer and check if they have a NINO or NONO
  • TCM1000405 · How to amend the Benefits History screen
  • TCM1000406 · How to check the start date of an award
  • TCM1000407 · How to access the B&C Claimant Compliance Referral System form
  • TCM1000408 · How to use the International Group database
  • TCM1000409 · How to view linked work items
  • TCM1000410 · How to compare details of the failed and existing claim when dealing with a verification failure
  • TCM1000411 · How to reject a claim due to a verification failure
  • TCM1000412 · How to access and use PARS
  • TCM1000413 · How to request sight of a cashcheque from Finance
  • TCM1000414 · How to check the status of a Joint Working case
  • TCM1000415 · How to register a case on Centaur
  • TCM1000416 · How to amend a case in Centaur
  • TCM1000417 · How to request calls to be burned to a CD
  • TCM1000418 · How to access Contact Management Application (CMA)
  • TCM1000419 · How to use viewer
  • TCM1000420 · How to send post via TNT
  • TCM1000421 · How to check National Insurance Recording System (NIRS) for Class 1 and Class 2 contributions
  • TCM1000422 · How to check National Insurance Recording System (NIRS) for nationality
  • TCM1000423 · How to check Self-Assessment 2000 (SA 2000) for self-employment
  • TCM1000424 · How to check National Insurance and PAYE Service (NPS) for employment
  • TCM1000425 · How to check National Insurance Recording System (NIRS) for date of entry
  • TCM1000427 · How to check details on a claim using function View Award
  • TCM1000428 · How to enter an issue date for a manual annual declaration
  • TCM1000429 · How to update a customer’s address
  • TCM1000430 · How to update Application Notes when working from a work list
  • TCM1000431 · How to check the received date of a pre-award claim from a Verification Failures work list
  • TCM1000432 · How to check whether an IVA remission has sent a payment to the customer
  • TCM1000433 · How to make sure form TC241 is fully completed
  • TCM1000434 · How to check which payment method has been used
  • TCM1000435 · How to check if a tax credits payment has been issued
  • TCM1000436 · How to remove summary failure details from a pre-award claim
  • TCM1000437 · How to check for the date a household breakdown was applied
  • TCM1000438 · How to check which payments were made after the household breakdown was notified
  • TCM1000439 · How to remove a dispute marker from an award
  • TCM1000440 · How to check if PVE payments were made after the household breakdown was notified
  • TCM1000441 · How to check if the award notice has been system issued
  • TCM1000443 · How to identify a resurrected claim
  • TCM1000444 · How to register an appeal on the tax credits computer
  • TCM1000445 · How to check Household Notes for details of manual payments made to the customer
  • TCM1000446 · How to check if the Manual Payment Request marker has been set
  • TCM1000447 · How to view Household Account to establish if all the manual payments have been posted to the customer's account
  • TCM1000448 · How to finalise and/or renew a claim after an appeal has been closed
  • TCM1000449 · How to check that an award version has been created on a Compliance case
  • TCM1000451 · How to calculate the outstanding overpayment before the time to pay (TTP) arrangement
  • TCM1000453 · How to close an appeal
  • TCM1000454 · How to check benefit history details
  • TCM1000455 · How to accept or reject a potential match - line managers only
  • TCM1000456 · How to find and access a claim on the Potential Match MU
  • TCM1000458 · How to access Application Change of Circumstances
  • TCM1000459 · How to note the start date of the overlapping award
  • TCM1000460 · How to restore a claim
  • TCM1000461 · How to convert foreign currency to British pounds
  • TCM1000462 · How to annualise income
  • TCM1000463 · How to check the received date of a pre-award claim
  • TCM1000464 · How to disregard an Annual Declaration
  • TCM1000465 · How to trace an individual using 'Trace Citizen'
  • TCM1000466 · How to check if a claim has been restored in function View S17 Details
  • TCM1000467 · How to check if the claim for CTC has been automatically backdated
  • TCM1000468 · How to check if the claim for WTC has been automatically backdated
  • TCM1000469 · How to check if the claim for WTC and CTC has been automatically backdated
  • TCM1000470 · How to check if the customer has claimed a Department for Work and Pensions (DWP) benefit using CBOL
  • TCM1000472 · How to arrange an Urgent Payment request- not within the hardship criteria
  • TCM1000473 · How to arrange a next day payment
  • TCM1000474 · How to use the Enquiry Centre Locator Tool
  • TCM1000475 · How to make sure the customer provides the correct identification when requesting an Enquiry Centre appointment
  • TCM1000476 · How to trace a child or young persons details on the tax credits computer
  • TCM1000477 · How to check NIRS to confirm liability to Class 2 NI contributions
  • TCM1000478 · How to access Claimant Compliance forms and letters on SEES
  • TCM1000479 · How to copy and print a screen from the computer
  • TCM1000480 · How to calculate the potential effective date of a claim
  • TCM1000483 · How to amend the customer’s or a child’s details
  • TCM1000484 · How to check if the claim version has progressed to award
  • TCM1000485 · How to check who is the nominated recipient for tax credits payments
  • TCM1000486 · How to check for payments made by the tax credits computer
  • TCM1000487 · How to check if payments are being made by the tax credits computer
  • TCM1000488 · How to check if the customer will qualify for an in-year adjustment
  • TCM1000489 · How to access function User Requested Payment
  • TCM1000490 · How to establish the customers entitlement using SEES and populate the Calculation sheet - Manual Payments Team
  • TCM1000491 · How to calculate the manual payments using the Calculation sheet
  • TCM1000492 · How to check if the customer is currently in receipt of the maximum award for CTC and/or WTC
  • TCM1000493 · How to follow the guidance in CGL instructions for carrying out a one year calculation
  • TCM1000495 · How to check for manual payments and enter them on the Calculation sheet
  • TCM1000496 · How to determine the amount to be paid after the next household pay day and enter this on the Calculation sheet
  • TCM1000497 · How to check if a notice to pay has been issued
  • TCM1000498 · How to check if the Loss of Benefit Sanction referral (LOB1) has been completed correctly
  • TCM1000499 · How to calculate the Loss of Benefit Sanction amount
  • TCM1000500 · How to check if a claim is ceased due to Universal Credit (UC)
  • TCM1000501 · How to process an Annual Declaration
  • TCM1000502 · How to check if account details are held for the payment recipient
  • TCM1000503 · How to establish if a PY and / or PY - 1 income is required
  • TCM1000504 · How to use Internal Caller Verification
  • TCM1000505 · How to obtain an income figure from Real Time Information (RTI) for Complex Renewals
  • TCM1000507 · How to access the HMRC fax template
  • TCM1000509 · How to search the manual payments BAU Database and URP Spreadsheet and create a new record
  • TCM1000510 · How to check if the customers address is RLS
  • TCM1000511 · How to check payments in when the customer has a time to pay (TTP) arrangement
  • TCM1000512 · How to remove the work details from a pre-award claim
  • TCM1000513 · How to remove a child’s date of birth from a pre-award claim
  • TCM1000514 · How to reject a pre-award claim due to no response
  • TCM1000515 · How to amend work details on a pre-award claim
  • TCM1000516 · How to check if there are any current year ‘Initial CY’ or ‘Amended’ awards that require a TC602 manual award notice issuing
  • TCM1000517 · How to check if there are any previous year or earlier ‘Finalised’ awards that require a TC602 manual award notice issuing
  • TCM1000518 · How to check if a customer is a crown servant or NAAFI worker
  • TCM1000519 · How to calculate a reimbursement
  • TCM1000522 · How to check if an in year adjustment or cross year recovery
  • TCM1000523 · How to adjust in year payments
  • TCM1000524 · How to determine the category of the award for MAPTH
  • TCM1000529 · How to refer for local recovery
  • TCM1000530 · How to access and generate a 'Check Character' in Print Payslip
  • TCM1000531 · How to check the Full Time Education Start Date and End Date fields
  • TCM1000532 · How to check the 50+ Start Date and End Date fields
  • TCM1000533 · How to check the overpayment amount and record the date the TC610 was issued
  • TCM1000534 · How to remove a dispute marker on a CSSG Debt Pilot case
  • TCM1000535 · How to access the Authorise User Requested Payments work list
  • TCM1000537 · How to check if the correct in year percentage has been set
  • TCM1000538 · How to issue a manual award notice
  • TCM1000539 · How to clear a case from the Compliance Failures Worklist
  • TCM1000540 · How to open and close a case on CCMIS
  • TCM1000541 · How to check for a previous address
  • TCM1000542 · How to print a Subject Access Request
  • TCM1000543 · How to check who has a case using ECCS
  • TCM1000544 · How to check if the customer has more than one claim with different details
  • TCM1000545 · How to check general notes using Child Benefit Service
  • TCM1000546 · How to check the date the claim ceased
  • TCM1000547 · How to check if an award is finalised
  • TCM1000548 · How to check for and apply a manual Universal Credit (UC) Stop Notice
  • TCM1000551 · How to access the National Direct Debit System (NDDS)
  • TCM1000552 · How to ‘Search Display Customer details’ on the National Direct Debit System (NDDS)
  • TCM1000553 · How to ‘Create Customer’ on the National Direct Debit System (NDDS)
  • TCM1000554 · How to continue from the ‘Display Customer Details’ in National Direct Debit System (NDDS)
  • TCM1000555 · How to amend customer details on the National Direct Debit System (NDDS)
  • TCM1000556 · How to ‘Amend Account Name Details’ on the National Direct Debit System (NDDS)
  • TCM1000557 · How to ‘Enter Account Details’ on the National Direct Debit System (NDDS)
  • TCM1000558 · How to ‘Confirm Customer Authority’ on the National Direct Debit System (NDDS)
  • TCM1000559 · How to set up a single payment plan on the National Direct Debit System (NDDS)
  • TCM1000560 · How to set up a payment plan on the National Direct Debit System (NDDS)
  • TCM1000561 · How to access and interpret function View Household Account to view the overpayments transferred for Cross Award Recovery
  • TCM1000562 · How to record a Tribunal decision 'Appeal Upheld' in function Maintain Appeal
  • TCM1000563 · How to record a Tribunal decision 'Appeal Overturned' in function Maintain Appeal
  • TCM1000564 · How to record a Tribunal decision 'Appeal Adjourned' in function Maintain Appeal
  • TCM1000565 · How to record a Tribunal decision 'Awaiting a Hearing Date' in function Maintain Appeal
  • TCM1000566 · How to record 'Appeal Withdrawn or Closed' in function Maintain Appeal
  • TCM1000567 · How to check if a work item shows the reason 'App'
  • TCM1000568 · How to enter a hearing date on NTC
  • TCM1000569 · How to complete the form AT38
  • TCM1000571 · How to view In Year S17 details
  • TCM1000572 · How to access function Maintain In Year Finalisation
  • TCM1000573 · How to finalise UY award
  • TCM1000574 · How to check if an In Year Declaration has already been marked as not served
  • TCM1000575 · How to mark the Award Declaration as not served
  • TCM1000576 · How to In Year Finalise after an appeal has closed
  • TCM1000577 · How to enter an issue date for an in year manual award declaration
  • TCM1000578 · How to check, establish the reason for, set or remove the Finalisation Inhibited signal
  • TCM1000579 · How to change a customers in year specified date (IYSD)
  • TCM1000580 · How to disregard an Award Declaration
  • TCM1000581 · How to check which customer has returned an Award Declaration
  • TCM1000582 · How to check for an unprocessed in year S17 work list item
  • TCM1000583 · How to determine which customer to re-issue an In Year S17 Notice to
  • TCM1000584 · How to Process an Award Declaration
  • TCM1000585 · How to check whether the Award Declaration is a Reply Required or Auto Finalisation
  • TCM1000586 · How to check if an award declaration is incomplete
  • TCM1000587 · How to check if the Award Declaration has been received and how it was made
  • TCM1000588 · How to check how many award declarations have been received
  • TCM1000589 · How to annualise income
  • TCM1000590 · How to find a customer’s In Year Specified Date
  • TCM1000591 · How to check the date the Award Declaration was issued
  • TCM1000592 · How to check what Award Declaration information has been provided
  • TCM1000593 · How to access the Capture In Year S17 Notice function
  • TCM1000594 · How to check the status of the In Year Finalisation
  • TCM1000596 · How to issue duplicate or copy notices
  • TCM1000597 · How to determine UY income
  • TCM1000598 · How to check which signals are set in function View In Year S17 Details
  • TCM1000599 · How to check for the correct award version
  • TCM1000600 · How to capture In Year Finalisation information
  • TCM1000601 · How to check if the unfinalised work list entry is a single or multi-entry work item
  • TCM1000602 · How to finalise an award in function maintain IY finalisation when working from a work list
  • TCM1000603 · How to check if a case has been selected for In Year Finalisation
  • TCM1000604 · How to access details held on the tax credits computer
  • TCM1000605 · How to update UY income details
  • TCM1000606 · How to capture In Year Finalisation information from a worklist
  • TCM1000607 · How to record the issue date of a TC603 on a Stopping Tax Credit Claim
  • TCM1000608 · How to calculate the daily rate for the UY-1 period in correction
  • TCM1000609 · How to calculate the daily rate for UY from the In Year S17 (IYS17) notice
  • TCM1000610 · How to check the number of days in the UY period through function 'Award View'
  • TCM1000611 · How to calculate whether an income figure falls within the daily rate percentage parameter
  • TCM1000612 · How to calculate whether the income figure falls within the RTI daily rate percentage parameter
  • TCM1000613 · How to check income limits on the IYS17 notice
  • TCM1000614 · How to calculate the daily rate of UY income, as displayed in Application Correction
  • TCM1000615 · How to check if there is a Stop Notice recorded
  • TCM1000616 · How to create a stop notice from a Dual Provision worklist entry
  • TCM1000617 · How to allow tax credit entitlement to continue from the Dual Provision worklist
  • TCM1000618 · How to apply an award recalculation
  • TCM1000621 · How to view in year S17 declaration details
  • TCM1000622 · How to check whether the IYS17 income is in an acceptable format
  • TCM1000623 · How to view UY income in 'Correction'
  • TCM1000624 · How to annualise the total household income using the RTI income figure
  • TCM1000625 · How to identify if there is a held change of circs on a claim selected for IYF
  • TCM1000626 · How to check if a customer has Universal Credit (UC) interest
  • TCM1000627 · How to make or cancel remission when debt has transferred to the Department for Work and Pensions (DWP)/Department for Communities (DfC)
  • TCM1000628 · How to check if customer’s postcode is in a closed postcode area
  • TCM1000629 · How to use Geographic Step Closure (GSC) Override function
  • TCM1000630 · How to identify if an overpayment has been transferred to Department for Work and Pensions (DWP)/Department for Communities (DfC) for collection
  • TCM1000631 · How to re-issue an Individual Debt Statement (IDS) - TC1131
  • TCM1000632 · How to view the date of issue of an Individual Debt Statement (IDS) – TC1131
  • TCM1000633 · How to check the amount of tax credit debt which has been transferred to the Department for Work and Pensions (DWP)/Department for Communities (DfC) for collection
  • TCM1000634 · How to check which customer the overpayment relates to once debt has been transferred to the Department for Work and Pensions (DWP)/Department for Communities (DfC) for collection
  • TCM1000635 · How to manually trigger a Debt Notice for customers moving to Universal Credit
  • TCM1000636 · How to refer a request to amend the apportionment split of a joint debt to Debt Management Banking (DMB) for DMB to apply a manual re-apportionment
  • TCM1000637 · How to check if the recovery of an overpayment has been suspended due to the debt being transferred to the Department for Work and Pensions (DWP)/Department for Communities (DfC) for collection
  • TCM1000638 · How to calculate whether the Taxable Social Security Benefit figure falls within the ADD daily rate percentage parameter
  • TCM1000639 · How to check if customer’s postcode is in a closed postcode area
  • TCM1000645 · How to complete the H-ART Income and expenditure calculation sheet
  • TCM1000651 · How to conduct the self-employment assessment on self-employed entertainers and performers
  • TCM1000652 · How to retrieve Annual Declaration RDC. Unprocessed S17 Renewals only
  • TCM1000654 · How to verbally replay the S17 to the customer
  • TCM1000655 · How to check for exceptions to business rules
  • TCM1000656 · Check and update customer's contact number
  • TCM1000657 · How to access the General Registrars Office (GRO)
  • TCM1000658 · Check National Recording System (NIRS) for Date Of Birth (DOB)
  • TCM1000659 · How to access the EU Settled Status (EUSS) Checker
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  1. Tax Credits Manual
  2. How to transfer documents to another team

TCM1000295 | How to transfer documents to another team

From HM Revenue & Customs · Tax Credits Manual

Step 1

Link any new correspondence to the documents requested from storage

  • place the correspondence behind the documents containing barcodes for the same tax year

  • for each tax year the unmarked barcode must be placed so it is visible at the front of the plastic wallet

  • each tax year should have one document that has a barcode without a line through it

  • documents for each customer should be placed in separate wallets for each tax year

Note: Any of the items retrieved from storage which have been unstapled must be re-stapled.

then

  • email the Document Management Team (DMT), copying the recipient into the email prior to transferring the documents advising them of the recipients

    • name

    • team

    • location

    (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

  • place the wallets in a polylope addressed to the team you are transferring the documents to

  • send the polylope to the team.

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