SolvedTCM1000534 | How to remove a dispute marker on a CSSG Debt Pilot case
From HM Revenue & Customs · Tax Credits Manual
Version 1.0
Changes to previous version - new guidance
Step 1
On the ‘Function Menu’
select ‘Household’ on the toolbar
select ‘View Overpayment’ from the options available. You will be taken to the ‘Key Entry Data - Applicant’ screen
enter the customers NINO
select the ‘All’ checkbox
select ‘OK’
If you are taken to the ‘Select Award’ screen
highlight the relevant award
select ‘OK’. You will be taken to the ‘View Overpayment’ screen
go to Step 2.
If you are taken straight to the ‘View Overpayment’ screen, go to Step 2. {#}
Step 2
On the ‘View Overpayment’ screen
select the ‘Maintain Dispute’ button. You will be taken to the Maintain Dispute screen
select ‘No Dispute’ from the ‘Resolution Reason’ drop down menu
select ‘OK’