TCM1000411 | How to reject a claim due to a verification failure

From HM Revenue & Customs · Tax Credits Manual

Version 1.0

Changes to previous version - new guidance.

Step 1

If you only have to reject the claim, go to Step 2.

If you have to reject the claim and inhibit the award notice, go to Step 3.

On the ‘Maintain Worklist’ screen

select ‘File’ on the toolbar
select ‘Next Function’. You’ll be taken to the ‘Work Management - Select Next Function’ screen
select ‘Manage Verification’. You’ll be taken to the ‘Manage Verification Failures’ screen
select ‘Navigate’ on the toolbar
select ‘Reject Application’. You’ll be taken to the ‘Reject Application’ screen
select the reason for rejection from the options available

Note: In a joint claim, you’ll select the appropriate rejection reason for each customer.

select ‘Add’
select ‘OK’. You’ll be presented with the question ‘Are you sure you want to reject this application?’
select ‘Yes’, you’ve rejected the claim.

On the ‘Maintain Worklist’ screen

select ‘File’ on the toolbar
select ‘Next Function’. You’ll be taken to the ‘Work Management - Select Next Function’ screen
select ‘Manage Verification’. You’ll be taken to the ‘Manage Verification Failures’ screen
select ‘Navigate’ on the toolbar
select ‘Reject Application’. You’ll be taken to the ‘Reject Application’ screen
select ‘Inhibit Rejection Notice’

Note: You won’t now be able to add a Reason for Rejection.

select ‘OK’. You’ll be presented with the question ‘Are you sure you want to reject this application?’
select ‘Yes’, you’ve rejected the claim and inhibited the award notice.