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TCM1000544 | How to check if the customer has more than one claim with different details

From HM Revenue & Customs · Tax Credits Manual

Version 1.0

Changes to previous version - new How to.

Step 1

On the ‘Function Menu’

select ‘Application’ on the toolbar
select ‘View’ from the options available. You will be taken to the ‘Key Entry Data’ screen in function ‘View Application’
enter the customer’s NINO in the key entry data screen
select ‘all’
select ‘OK’. You will be taken to the ‘Select Application’ screen
go to Step 2.

Step 2

Select the first award to highlight it

select ‘OK’. You will be taken to the ‘Select Application Version’ screen
select the first version to highlight it. You will be taken to the ‘Application Summary’ screen
select ‘Continue’ and make a note of the bank or household and income details

Note: Repeat this for each version of the award.

go to Step 3.

Step 3

Select the next award to highlight it

select ‘OK’. You will be taken to the ‘Select Application Version’ screen
select the first version to highlight it
select ‘OK’ button. You will be taken to the ‘Application Summary’ screen
select ‘Continue’ and make a note of the bank or household and income details. Do this for each version of the award
compare the details on the two claims.