SolvedTCM1000148 | How to lift the suspension marker if manual payments have been posted incorrectly
From HM Revenue & Customs · Tax Credits Manual
Note: Cash cheques may have been used as a payment method prior to April 2017, however since April 2017 customers will need to be paid directly into a bank or building society account. Customers will be required to supply us with account details to enable payments to be made.
Step 1
On the ‘Function Menu’
select ‘Household’ on the toolbar
select ‘View Overpayment’ from the options available. You will be taken to the ‘key Entry Data - View Overpayment’ screen
enter the customer’s NINO
select the ‘All’ checkbox
select ‘OK’. You will be taken to the ‘Select Award’ screen
select the relevant tax year
select ‘OK’. You will be taken to the ‘View Overpayment’ screen
select ‘Maintain Dispute’. You will be taken to the ‘Maintain Dispute’ screen
in the ‘Resolution Details’ field select ‘Correction / COC applied’ from the ‘dispute resolution reason’ drop down menu. This will lift the suspension
select ‘OK’.