SolvedTCM1000112 | How to lift overpayment suspension marker
From HM Revenue & Customs · Tax Credits Manual
Version 1.0
Changes to previous version - new How to.
Step 1
On the ‘Function Menu’
select ‘Household’ on the toolbar
select ‘View overpayment’ from the options available
enter the customer’s NINO
select the ‘All’ checkbox
select ‘OK’. You will be taken to the ‘Select Award’ screen
go to the ‘View Overpayment’ screen for the relevant year
select ‘Maintain dispute’. You will be taken to the ‘Maintain Dispute’ screen
select the appropriate dispute resolution reason from the ‘Dispute Resolution’ drop down menu. This will lift the suspension
select ‘OK’