SolvedTCM1000176 | How to update the customer’s phone number when the claim is post award
From HM Revenue & Customs · Tax Credits Manual
Version 1.0
Changes to previous version - new guidance
Step 1
On the ‘Function Menu’
select ‘Application’ on the toolbar
select ‘Correction’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
enter the customer’s NINO
select ’OK’. You’ll be taken to the ‘Applicant 1’ screen
Note: If the ‘Signals’ screen displays, select ‘OK’.
enter the telephone number in the ‘Telephone Number’ fields
tab to any other field
select ‘OK’. You’ll be taken to the ‘Amend Finish’ screen
do not complete the ‘Amend Finish’ screen at this point, just return to the guidance you were previously following.