SolvedTCM1000327 | How to remove a Payment Suspension marker
From HM Revenue & Customs · Tax Credits Manual
Version 1.0
Changes to previous version - new guidance
Step 1
On the ‘Function Menu’
select ‘Payments’ on the toolbar
Select ‘Maintain Suspension’ from the options available. You will be taken to the ‘Key Entry Data’ screen
enter the customer’s NINO
select the ‘All’ checkbox
select ‘OK’.
If you are taken to the ‘Select Household’ screen
select the relevant household
select ‘OK’. You will be taken to the ‘Maintain Payment Suspension’ screen
go to Step 2.
If you are taken straight to the ‘Maintain Payment Suspension’ screen, go to Step 2.
Step 2
On the ‘Maintain Payment Suspension’ screen
select the appropriate reason in the ‘Suspensions Currently Set’ field
select ‘Remove’.
If the message ‘The suspension reason you selected cannot be removed manually’ displays
the ‘Payment Suspension’ marker can’t be removed manually. It will be removed automatically when the appropriate change has been processed
select ‘OK’
refer the case to your Technical Advice Line Liaison Officer (TALLO).
If the message ‘The suspension reason you selected cannot be removed manually’ doesn’t display, select ‘OK’. The ‘Payment Suspension’ marker will have been removed.
If the last payment suspension reason has been removed
the message ‘Are you sure you wish to re-instate payments to this applicant?’ will display
select ‘Yes’.
Note: Removing the last or only payment suspension reason prompts re-profiling of the payment schedule. Any payments due to be paid to the customer will be issued immediately.