TCM1000092 | How to correct a pre-award rule 12 verification failure caused by an obvious mistake

From HM Revenue & Customs · Tax Credits Manual

Version 1.0

Changes to previous version - new guidance

Step 1

If the customer has made an obvious mistake about where they live, go to Step 2.

If the customer is a UK national who has indicated they are not a UK national, go to Step 3.

In function ‘Capture Application’

select
- ‘Ap1’ on the toolbar if customer 1 has made the obvious mistake. You will be taken to the ‘Applicant 1’ screen
- ‘Ap2’ on the toolbar if customer 2 has made the obvious mistake. You will be taken to the ‘Applicant 2’ screen
on the appropriate ‘Applicant’ screen
- delete the information in the ‘Country’ field
- select the ‘Normally Live - UK’ checkbox
go to Step 4.

In function ‘Capture Application’

select
- ‘Ap1’ on the toolbar if customer 1 has made the obvious mistake. You will be taken to the ‘Applicant 1’ screen
- ‘Ap2’ on the toolbar if customer 2 has made the obvious mistake. You will be taken to the ‘Applicant 2’ screen
on the appropriate ‘Applicant’ screen, select the ‘UK National - Yes’ checkbox
go to Step 4.

On the appropriate ‘Applicant’ screen

select ‘Sm’ on the toolbar. You will be taken to the ‘Summary Information’ screen
select ‘OK’. You will be taken back to the ‘Manage Verifications Failures’ screen
select the rule 12 verification failure
select ‘Change Verification’. You will be taken to the ‘Change of Status Reason’ screen
in the ‘Reason’ field, explain why you have corrected the information

Note: Just entering ‘Obvious error’ is not sufficient, you must be more specific.

select ‘OK’. You will be taken back to the ‘Manage Verifications Failures’ screen
select ‘OK’. The pre-award rule 12 verification failure caused by the obvious mistake will have been corrected.