SolvedTCM1000226 | How to withdraw a pre-award claim
From HM Revenue & Customs · Tax Credits Manual
Version 2.0
Changes to previous version - amended guidance.
Step 1
If you aren’t dealing with a work list item, go to Step 2.
If you are dealing with an ‘Incomplete Applications’ work list item, go to Step 3.
If you are dealing with a ‘Verification Failures’ work list item, go to Step 4.
Step 2
Note: Application Notes must be updated before you withdraw the claim, entering any messages after withdrawing the claim will result in the claim being incorrectly reinstated.
On the ‘Function Menu’
select ‘Application’ on the toolbar
select ‘Capture Current’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
enter the customer’s NINO
select ‘OK’. You’ll be taken to the ‘Applicant 1’ screen
select ‘Edit’ on the toolbar
select ‘Withdraw’ from the options available. You’ll be taken to the ‘Withdraw Application’ screen
select the reason for the withdrawal
select ‘OK’. You have withdrawn the pre award claim.
Step 3
Note: Application Notes must be updated before you withdraw the claim, entering any message after withdrawing the claim will result in the claim being incorrectly reinstated.
On the ‘Maintain Worklist’ screen
select ‘File’ on the toolbar
select ‘Next Function’ from the options available. You’ll be taken to the ‘Work Management’ screen
select ‘Capture Application’. You’ll be taken to the ‘Capture Application’ screen
select ‘Edit’ on the toolbar
select ‘Withdraw’ from the options available. You’ll be taken to the ‘Withdraw Application’ screen
select the reason for the withdrawal
select ‘OK’. You have withdrawn the pre award claim.
Step 4
Note: Application Notes must be updated before you withdraw the claim, entering any message after withdrawing the claim will result in the claim being incorrectly reinstated.
On the ‘Maintain Worklist’ screen
select ‘File’ on the toolbar
select ‘Next Function’ from the options available. You’ll be taken to the ‘Work Management’ screen
select ‘Manage Ver Failures’. You’ll be taken to the ‘Manage Verification Failures’ screen
select ‘Amend Application Correction’ from the options available. You’ll be taken to the ‘Capture Application’ screen
select ‘Edit’ on the toolbar
select ‘Withdraw’ from the options available. You’ll be taken to the ‘Withdraw Application’ screen
select the reason for the withdrawal
select ‘OK’. You have withdrawn the pre-award claim.