SolvedTCM1000125 | How to update notes on CMA in a rejected claim
From HM Revenue & Customs · Tax Credits Manual
Step 1
If you are accessing CMA for the first time, go to Step 2.
If you are not accessing CMA for the first time, go to Step 3.
Step 2
On the desktop
select start
select ‘all programs’
select ‘contact centres’
select ‘NTC CMA’
go to Step 4.
Step 3
On the desktop
select start
select ‘NTC CMA’
go to Step 4.
Step 4
select ‘continue’
select ‘take a call’
select ‘caller type’ ‘CAB’
enter the customer’s NINO in the reference number box
select ‘proceed’
select ‘pass’ on ‘name’, ‘D.O.B’ and ‘current address’
select ‘proceed’
select ‘pass’ on ‘name’ and ‘Date of birth’ of child
select ‘proceed’
select ‘wrap up’ in the top right hand corner
select ‘general enquiry’ in the subject
select ‘advice given’ in the second subject
select reason ‘caller requesting info’
select action ‘NTC update’
select ‘add’
add the relevant note in the ‘notes’ box
select ‘call complete’.