TCM1000131 | How to check what is preventing a decision on a newly-captured Fast Track claim

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

• select ‘Application’ on the toolbar

• select ‘View’ from the options available. You will be taken to the ‘Key Entry Data - Applicant’ screen

• enter the customers NINO

• select the ‘All’ checkbox

• select ‘OK’. You will be taken to the ‘Select Application Version’ screen

• check the ‘Version Status’ column for the relevant claim’s status.

If the status shown is ‘Award Issued or ‘Rejected’, then a decision has been made on the claim.

If the status shown is ‘Awaiting Award’, then a decision has not been made on the claim. To find out what is preventing a decision being made

• select the relevant claim. You will be taken to the ‘Application Summary’ screen

• select ‘File’ on the toolbar

• select ‘Next’ from the options available

• select ‘Application’ on the toolbar

• select ‘Verification Failures’ from the options available. You will be taken to the ‘Manage Verification Failures’ screen

  • any verification failures preventing a decision being made will be listed in the ‘Rules Description’ column

  • if the ‘Potential Selection For Enquiry’ field is populated, there is a Compliance check that is preventing a decision being made

• select ‘Navigate’ on the toolbar

• select ‘Amend Application Corrections’ from the options available. You will be taken to the ‘Applicant Details’ screen

• select ‘Continue’ until you arrive at the ‘Summary Information’ screen

  • if a ‘Blocking Message’ displays, it will prevent the decision being made

  • any other action preventing a decision being made will be shown in the ‘Application Notes’ field.