SolvedTCM1000543 | How to check who has a case using ECCS
From HM Revenue & Customs · Tax Credits Manual
Version 1.0
Changes to previous version - new How to.
Step 1
Select ‘My Workplace’ from the ‘Start Menu’
select ‘Corporate Services’
select ‘Tools’
select ‘ECCS’
select ‘Find a customer’
select ‘New Search’
enter the customer’s NINO
select ‘Search’
select ‘Customer ID’
select ‘Complaints’
select ‘Complaint ID’. The name of the person dealing with the case is shown on the ‘Complaint ID’ screen.