SolvedTCM1000516 | How to check if there are any current year ‘Initial CY’ or ‘Amended’ awards that require a TC602 manual award notice issuing
From HM Revenue & Customs · Tax Credits Manual
Version 1.0
Changes to previous version - new guidance.
Step 1
On the ‘Function Menu’
select ‘Award’ on the toolbar
select ‘View’ from the options available. You will be taken to the ‘Key Entry Data’ screen
enter the customers NINO
select the ‘All’ checkbox
select ‘OK’. You will be taken to the ‘Select Award’ screen
check if there are any current year (CY) awards that have ‘Initial CY’ in the ‘Award Type’ column.
Note: Only check awards for the household that the customer is disputing or complaining about. Any notices for any previous single or joint households don’t need to be considered when following this guidance.
If there are any CY awards that have ‘Initial CY’ in the ‘Award Type’ column, go to Step 2.
If there aren’t any CY awards that have ‘Initial CY’ in the ‘Award Type’ column, a TC602 manual award notice doesn’t need issuing for any ‘Initial CY’ or amended awards.
Step 2
For the CY awards that have ‘Initial CY’ in the ‘Award Type’ column, check if there is a corresponding date in the ‘Issue Date’ column.
If there is a corresponding date in the ‘Issue Date’ column
a TC602 manual award notice doesn’t need issuing for any ‘Initial CY’ awards
go to Step 6.
If there isn’t a corresponding date in the ‘Issue Date’ column
double click on the ‘Initial CY’ award that doesn’t have a corresponding date in the ‘Issue Date’ column. You will be taken to the ‘Award Summary’ screen
check if ‘Auto-Renewal’ is shown in the ‘Reason for Issue’ field
go to Step 3.
Step 3
If ‘Auto-Renewal’ is shown in the ‘Reason for Issue’ field
a TC602 manual award notice doesn’t need issuing for any ‘Initial CY’ awards
select ‘Cancel’. You will be taken back to the ‘Select Award’ screen
go to Step 6.
If ‘Auto-Renewal’ isn’t shown in the ‘Reason for Issue’ field
select ‘Cancel’. You will be taken back to the ‘Select Award’ screen
check if there are any subsequent CY awards that have ‘Amended’ in the ‘Award Type’ column
go to Step 4.
Step 4
If there are any subsequent CY awards that have ‘Amended’ in the ‘Award Type’ column, go to Step 7.
If there aren’t any subsequent CY awards that have ‘Amended’ in the ‘Award Type’ column
check Household Notes to check if the ‘Initial CY’ award has already had a TC602 manual award notice issued. For how to do this, use TCM1000067
go to Step 5.
Step 5
If the ‘Initial CY’ award has already had a TC602 manual award notice issued, a TC602 manual award notice doesn’t need issuing for any ‘Initial CY’ awards.
If the ‘Initial CY’ award hasn’t already had a TC602 manual award notice issued, a TC602 manual award notice does need issuing for the ‘Initial CY’ award.
Step 6
On the ‘Select Award’ screen, check if there are any CY awards that have ‘Amended’ in the ‘Award Type’ column.
If there are any CY awards that have ‘Amended’ in the ‘Award Type’ column, go to Step 7.
If there aren’t any CY awards that have ‘Amended’ in the ‘Award Type’ column, a TC602 manual award notice doesn’t need issuing for any ‘Amended’ awards.
Step 7
For each CY award that has ‘Amended’ in the ‘Award Type’ column, check if there is a corresponding date in the ‘Issue Date’ column.
Note: If you have identified more than one award that has ‘Amended’ in the ‘Award Type’ column, check each award individually to see if it has a date in the ‘Issue Date’ column.
If there is a corresponding date in the ‘Issue Date’ column, a TC602 manual award notice doesn’t need issuing for any ‘Amended’ awards.
If there isn’t a corresponding date in the ‘Issue Date’ column, go to Step 8.
Step 8
If the ‘Initial CY’ award was previously identified as an ‘Auto-Renewal’, go to Step 9.
If the ‘Initial CY’ award wasn’t previously identified as an ‘Auto-Renewal’, go to Step 10.
Step 9
On the ‘Select Award’ screen
double click on the ‘Amended’ award that doesn’t have a corresponding date in the ‘Issue Date’ column. You will be taken to the ‘Award Summary’ screen
make a note of the Child Tax Credit (CTC) award amount
make a note of the Working Tax Credit (WTC) award amount
select ‘Cancel’. You will be taken back to the ‘Select Award’ screen
double click on the ‘Initial CY’ award
make a note of the CTC award amount
make a note of the WTC award amount
compare the CTC and WTC award amounts for the ‘Amended’ award against those for the ‘Initial CY’ award.
Note: If you have identified more than one ‘Amended’ award that doesn’t have a corresponding date in the ‘Issue Date’ column, check each one individually.
If the ‘Amended’ award amounts and ‘Initial CY’ award amounts are the same, a TC602 manual award notice doesn’t need issuing for the ‘Amended’ award.
If the ‘Amended’ award amounts and ‘Initial CY’ award amounts aren’t the same
check if there are any other ‘Amended’ awards, either before or after the ‘Amended’ award you are looking at, that has a corresponding date in the ‘Issue Date’ column
go to Step 10.
Step 10
If there are any other ‘Amended’ awards (either before or after the ‘Amended’ award you’re looking at) that has a corresponding date in the ‘Issue Date’ column, go to Step 12.
If there aren’t any other ‘Amended’ awards (either before or after the ‘Amended’ award you’re looking at) that has a corresponding date in the ‘Issue Date’ column
check Household Notes to check if the ‘Amended’ award has already had a TC602 manual award notice issued. For how to do this, use TCM1000067
go to Step 11.
Step 11
If the ‘Amended’ award has already had a TC602 manual award notice issued, a TC602 manual award notice doesn’t need issuing for the ‘Amended’ award.
If the ‘Amended’ award hasn’t already had a TC602 manual award notice issued, a TC602 manual award notice does need issuing for the ‘Amended’ award.
Step 12
On the ‘Select Award’ screen
double click on the ‘Amended’ award that doesn’t have a date in the ‘Issue Date’ column. You will be taken to the ‘Award Summary’ screen
make a note of the CTC award amount
make a note of the WTC award amount
select ‘Cancel’. You will be taken back to the ‘Select Award’ screen
double click on the ‘Amended’ award that does have a date in the ‘Issue Date’ column. You will be taken to the ‘Award Summary’ screen
make a note of the CTC award amount
make a note of the WTC award amount
compare the CTC and WTC award amounts for both ‘Amended’ awards to check if they are the same.
Note: If you have identified more than one ‘Amended’ award, check each one individually.
If the award amounts for both ‘Amended’ awards are the same, a TC602 manual award notice doesn’t need issuing for the ‘Amended’ award.
If the award amounts for both ‘Amended’ awards aren’t the same
check Household Notes to check if the CY award that is ‘Amended’ has already had a TC602 manual award notice issued. For how to do this, use TCM1000067
go to Step 13.
Step 13
If the CY award that is ‘Amended’ has already had a TC602 manual award notice issued, a TC602 manual award notice doesn’t need issuing for the ‘Amended’ award.
If the CY award that is ‘Amended’ hasn’t already had a TC602 manual award notice issued, a TC602 manual award notice does need issuing for the ‘Amended’ award.