SolvedTCM1000063 | How to set or remove the Manual Correspondence marker
From HM Revenue & Customs · Tax Credits Manual
Version 3.0
Changes to previous version - amended guidance at step 3.
Step 1
On the ‘Function Menu’
select ‘Application’ on the toolbar
select ‘Correction’ from the options available. You’ll be taken to the ‘Key Entry Data’ screen
enter the customer’s NINO
select the relevant checkbox
select ‘OK’.
If you’re taken to the ‘Select Individual’ screen
select the relevant claim
select ‘OK’. You will be taken to the ‘Applicant Details’ screen
go to Step 2.
If you’re taken to the ‘Select Application’ screen
select the relevant claim
select ‘OK’. You will be taken to the ‘Applicant Details’ screen
go to Step 2.
If you’re taken straight to the ‘Applicant Details’ screen, go to Step 2.
Step 2
On the ‘Applicant Details’ screen
If the ‘Signals’ screen displays and none of the signals affect the action you’re taking
select ‘OK’
go to Step 3.
If the ‘Signals’ screen displays and any of the signals affect the action you’re taking
select ‘Cancel’ on the ‘Signals’ screen
select ‘Cancel’ on the ‘Applicant Details’ screen
take no further action.
If the ‘Signals’ screen doesn’t display, go to Step 3.
Step 3
On the ‘Applicant Details’ screen
select ‘Household’ on the toolbar
select ‘Details’ from the options available. The ‘Household Details’ screen will display
If you want to set the ‘Manual Correspondence’ marker
select the ‘Manual Correspondence’ checkbox
select ‘OK’. The ‘Manual Correspondence’ marker has been set
select the source as ‘Paper’
select the reason as ‘NTC Error’
select ‘OK’.
If you want to remove the ‘Manual Correspondence’ marker
select the ‘Manual Correspondence’ checkbox to remove the tick
select ‘OK’. The ‘Manual Correspondence’ marker has been removed
select the source as ‘Paper’
select the reason as ‘NTC Error’
select ‘OK’.