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Contents

Official guidance
Tax Credits Manual
  • TCM0010000 · Appeals
  • TCM0020000 · Backdating
  • TCM0025000 · Breathing Space
  • TCM0030000 · Changes
  • TCM0060000 · Claims
  • TCM0090000 · Contact
  • TCM0110000 · Eligibility
  • TCM0130000 · Miscellaneous
  • TCM0150000 · Notes
  • TCM0180000 · Notices
  • TCM0190000 · NTC listings
  • TCM0200000 · Passported benefits
  • TCM0210000 · Payment
  • TCM0250000 · Renewals
  • TCM0280000 · Specialist areas
  • TCM0310000 · Extra information
  • TCM0330000 · Stopping tax credits
  • TCM0040040 · Page Deleted
  • TCM0066280 · Claims - capture (L-P): Pre-capture checks - Manual Capture team
  • TCM0370160 · Stopping tax credits: work lists (unprocessed): appeal only
  • TCM0370240 · Stopping tax credits: work lists (unprocessed): Compliance, SCO or inhibited only
  • TCM0370320 · Stopping tax credits: work lists (unprocessed): RTI incompatible
  • TCM0370360 · Stopping tax credits: work lists (unprocessed): incomplete or unsigned
  • TCM0370440 · Stopping tax credits: work lists (unprocessed): NINO, P marker or IYSD not present (Info)
  • TCM0370560 · Stopping tax credits: work lists (unprocessed): unprocessed change of circumstances
  • TCM0370600 · Stopping tax credits: work lists (unprocessed): verification failure
  • TCM1000001 · How to update Household Notes
  • TCM1000002 · How to find a customer's 1SD or 2SD
  • TCM1000003 · How to tell if an annual declaration is incomplete
  • TCM1000004 · How to access a work list and establish the reason for a work list item
  • TCM1000005 · How to access the Application Correction function
  • TCM1000006 · How to access the Capture Renewal Declaration function
  • TCM1000007 · How to check for the correct award version
  • TCM1000008 · How to set an action date
  • TCM1000009 · How to complete form TC664
  • TCM1000010 · How to check if an Annual Declaration has already been marked as not served
  • TCM1000011 · How to obtain details from the View S17 Details function
  • TCM1000012 · How to access details held on the tax credits computer
  • TCM1000013 · How to establish the reason for the household ending
  • TCM1000014 · How to find the Access to DWP Data System manual
  • TCM1000015 · How to capture renewal information
  • TCM1000016 · How to amend PY and PY-1 income details
  • TCM1000017 · How to finalise PY and renew CY using Manage Finalise
  • TCM1000018 · How to renew CY using Manage Finalise
  • TCM1000019 · How to override the PY-1 incompatibility failure
  • TCM1000020 · How to check a verification failure
  • TCM1000021 · How to view Application Notes
  • TCM1000022 · How to find a Compliance Officer’s details
  • TCM1000023 · How to transfer a case to another MU
  • TCM1000024 · How to check if the Complex Case marker has been set
  • TCM1000025 · How to check the status of a claim
  • TCM1000026 · How to check for an open account status
  • TCM1000027 · How to check for a class 16 remission
  • TCM1000028 · How to update Application Notes
  • TCM1000029 · How to contact Debt Management
  • TCM1000030 · How to retain a work list item
  • TCM1000031 · How to mark an address as RLS
  • TCM1000032 · How to complete the Amend Finish screen
  • TCM1000033 · How to cancel the checkbox in the Formal Agreement field
  • TCM1000034 · How to complete a MANC1 form
  • TCM1000035 · How to access the Rules Based Service - International right to reside test
  • TCM1000036 · How to complete the Free Format screen
  • TCM1000037 · How to use Digital Mail Service (DMS)
  • TCM1000038 · How to refer a case to the International Claims IN team
  • TCM1000039 · How to change a customers first specified date (1SD)
  • TCM1000040 · How to access the household breakdown 1 reply listing
  • TCM1000041 · How check employment for STU no NINO cases only
  • TCM1000042 · How to establish the SOA issue date
  • TCM1000043 · How to check if the Annual Declaration has been received
  • TCM1000044 · How to check if the household ended during the renewals period
  • TCM1000045 · How to calculate the earliest date a child can be excluded - post award
  • TCM1000046 · How to identify the end date of a restored claim
  • TCM1000047 · How to identify the start date of a new claim
  • TCM1000048 · How to check what Annual Declaration information has been provided
  • TCM1000049 · How to check how many Annual Declarations have been received
  • TCM1000050 · How to check which customer returned the Annual Declaration
  • TCM1000051 · How to request manual correspondence for a Subject Access Request
  • TCM1000052 · How to check if an award is WTC, CTC or both WTC and CTC
  • TCM1000053 · How to check the customer’s date of birth and number of hours worked
  • TCM1000054 · How to set the manual issue date and finalise PY and or PY-1 for RLS cases
  • TCM1000055 · How to take screen prints of a tax credits claim
  • TCM1000056 · How to check the overpayment amount outstanding on the tax credit computer
  • TCM1000057 · How to determine when correspondence should be sent to storage or when it should be destroyed
  • TCM1000058 · How to conduct the self-employment assessment
  • TCM1000059 · How to check employment details in National Pay As You Earn Service (NPS)
  • TCM1000060 · How to check the customer’s income figures
  • TCM1000061 · How to automatically populate a bank/building society address
  • TCM1000062 · How to update new child details on a pre-award claim
  • TCM1000063 · How to set or remove the Manual Correspondence marker
  • TCM1000065 · How to calculate recovered debt to be repaid, following a bankruptcy order
  • TCM1000066 · How to make a note of a 1st specified date in household notes
  • TCM1000067 · How to view Household Notes
  • TCM1000068 · How to determine if a tax credit award has been finalised once or more than once
  • TCM1000069 · How to check if a final award notice has been issued
  • TCM1000070 · How to check the version date of an award
  • TCM1000071 · How to check if a Child Benefit claim includes bank details
  • TCM1000072 · How to check if the Fast Track WTC processing rules are satisfied
  • TCM1000073 · How to check if tax credits are currently in payment
  • TCM1000074 · How to check if a payment schedule has been set up
  • TCM1000075 · How to check if the Fast Track new child processing rules are satisfied
  • TCM1000076 · How to check if there is already a tax credits claim for either or both customers
  • TCM1000077 · How to check if award period overlaps start date of Fast Track new child claim
  • TCM1000078 · How to check if a new claim is from the same customer household as an existing claim
  • TCM1000080 · How to check or update the PAD notes
  • TCM1000081 · How to Use View Household Account to obtain any outstanding overpayment or underpayment amount - Mismatch team only
  • TCM1000082 · How to withdraw and resurrect a pre - award mismatched claim - Mismatch team only
  • TCM1000083 · How to calculate responsibility start and end dates - No ‘shared care’ - Failed customer responsible
  • TCM1000084 · How to check if recovery of an overpayment has been suspended
  • TCM1000085 · How to confirm a manual remission
  • TCM1000086 · How to request a re-issue of the IYS17
  • TCM1000087 · How to check the version history screens on a mismatched claim - Mismatch team only
  • TCM1000088 · How to Complete Hardship Top-up sheet
  • TCM1000089 · How to use the SEES Tax Credits Entitlement Calculator
  • TCM1000091 · How to identify the cause of a rule 12 verification failure
  • TCM1000092 · How to correct a pre-award rule 12 verification failure caused by an obvious mistake
  • TCM1000093 · How to enter benefit start or end dates on a post award claim
  • TCM1000094 · How to check if a typo error has been made on the account details or if it has been completely changed
  • TCM1000095 · How to calculate responsibility start and end dates - Ongoing ‘shared care’ - Failed customer responsible
  • TCM1000096 · How to clear an entry on the Remission Database
  • TCM1000097 · How to find DWP local office contact details
  • TCM1000098 · How to check NTC for an FTNAE marker in a pre-award claim
  • TCM1000099 · How to check for a date of death on TBS
  • TCM1000101 · How to check the status of an award
  • TCM1000102 · How to check income used in calculation and access View Elements screen
  • TCM1000103 · How to mark the Annual Declaration as not served
  • TCM1000104 · How to check the date the Annual Declaration was issued
  • TCM1000105 · How to check if the RLS signal has been set
  • TCM1000106 · How to make complete and process into award a pre award claim, customer working 16+ hours a week and receiving Income based Employment and Support Allowance (ESA) or Pension Credit (PC)
  • TCM1000107 · How to access the Manage Verification Failures screen from the Verification Failures work list
  • TCM1000108 · How to view Application Notes from the Manage Verification Failures screen
  • TCM1000109 · How to check for disability on a pre-award application
  • TCM1000110 · How to refer a case to the Manual Payments Team
  • TCM1000111 · How to check the customer’s name or current address in function View Application
  • TCM1000112 · How to lift overpayment suspension marker
  • TCM1000113 · How to check SAR is in correct order
  • TCM1000114 · How to complete a Structured Electronic Document (SED)
  • TCM1000115 · How to trace an individual for HSV 1
  • TCM1000116 · How to access function Manage Finalisation
  • TCM1000117 · How to check which signals are set
  • TCM1000118 · How to find the status of a claim using function View Claim Summary
  • TCM1000119 · How to find the date a notice was issued
  • TCM1000120 · How to find the type of notice that was issued
  • TCM1000121 · How to determine which customer to re-issue an S17 notice to
  • TCM1000122 · How to issue duplicate or copy notices
  • TCM1000123 · How to check for an Unprocessed S17 work list item
  • TCM1000124 · How to access SEES letters and forms
  • TCM1000125 · How to update notes on CMA in a rejected claim
  • TCM1000126 · How to issue a manual statement of account
  • TCM1000127 · How to check for Special Needs markers
  • TCM1000128 · How to check if award ended due to death of customer or partner
  • TCM1000129 · How to check for a partner or an appointee
  • TCM1000130 · How to trace a customer’s address on TBS
  • TCM1000131 · How to check what is preventing a decision on a newly-captured Fast Track claim
  • TCM1000132 · How to check the ICT database for a work item
  • TCM1000133 · How to update the ICT database
  • TCM1000134 · How to recall a BACS payment
  • TCM1000135 · How to process a WTC upfront complex case with a verification failure to Award Issued
  • TCM1000136 · How to set the Complex Case and Manual Correspondence markers
  • TCM1000137 · How to identify if new PY income has an impact on PY entitlement
  • TCM1000138 · How to identify a rule 12 verification failure obvious mistake
  • TCM1000139 · How to calculate average weekly childcare costs
  • TCM1000140 · How to calculate childcare effective dates
  • TCM1000141 · How to check if the childcare change has been reported too far in the future
  • TCM1000142 · How to check for any work list items
  • TCM1000143 · How to amend the previous childcare costs end date to prevent an overlap of childcare costs
  • TCM1000144 · How to check if payment has been paid by URP Bacs
  • TCM1000145 · How to find a childcare provider’s address
  • TCM1000146 · How to check the bill status on NPS for a customer who is trading as self-employed
  • TCM1000147 · How to check if a new claim has been submitted
  • TCM1000148 · How to lift the suspension marker if manual payments have been posted incorrectly
  • TCM1000149 · How to finalise, terminate, finalise and renew, or renew an award in function Manage Finalisation when working from a work list
  • TCM1000150 · How to view a customer’s verification failures
  • TCM1000151 · How to check the award status of a rebuilt mismatched clean claim - Mismatch team only
  • TCM1000152 · How to check if this is a child deceased claim
  • TCM1000153 · How to check the status of the renewal
  • TCM1000154 · How to check which signals are set in function View S17 Details
  • TCM1000155 · How to access an NTC Listing Unprocessed S17 work list
  • TCM1000156 · How to access an NTC Listing Unfinalised S17 work list
  • TCM1000157 · How to delete an NTC Listing Unprocessed S17 work list item
  • TCM1000158 · How to delete an NTC Listing Unfinalised S17 work list item
  • TCM1000159 · How to check if any subsequent year has been finalised
  • TCM1000160 · How to delete a work list item
  • TCM1000161 · How to check for and remit an overpayment caused by a mismatch - mismatch team only
  • TCM1000162 · How to amend the childcare provider’s name, approving body or registration number
  • TCM1000163 · How to end childcare costs
  • TCM1000164 · How to add an additional childcare provider and costs
  • TCM1000165 · How to amend the childcare provider’s address
  • TCM1000166 · How to enter childcare costs when they are claimed for the first time
  • TCM1000167 · How to change current childcare provider or childcare costs
  • TCM1000168 · How to recapture a clean claim after a mismatch - mismatch team only
  • TCM1000169 · How to household end the bad mismatched claim - mismatch team only
  • TCM1000170 · How to complete a NIRS referral template Mismatched claims only team
  • TCM1000171 · How to exclude a child or young person from a post award claim
  • TCM1000172 · How to amend or delete Appointee details
  • TCM1000173 · How to check, establish the reason for, set or remove the Finalisation Inhibited signal
  • TCM1000174 · How to obtain the customer’s phone number when claim is post award
  • TCM1000175 · How to obtain the customer’s telephone number when the claim is pre-award
  • TCM1000176 · How to update the customer’s phone number when the claim is post award
  • TCM1000177 · How to update the customer’s phone number when the claim is pre-award
  • TCM1000178 · How to use the SEES appointment system
  • TCM1000181 · How to check the reason for the rejection of a claim
  • TCM1000182 · How to add an additional child to a post award claim
  • TCM1000183 · How to check if previous year (PY) is finalised
  • TCM1000186 · How to check for a customer’s date of death
  • TCM1000187 · How to check if a customer is disabled
  • TCM1000188 · How to check if a customer is employed, self-employed or both
  • TCM1000189 · How to check the customer’s personal details
  • TCM1000190 · How to check the start and end dates of the WTC elements
  • TCM1000191 · How to complete a NIRS Update Referral template
  • TCM1000192 · How to complete an M1 referral form
  • TCM1000193 · How to trace a customer on TBS
  • TCM1000194 · How to complete the form AT37
  • TCM1000195 · How to identify which awards can be included in the IVA calculation
  • TCM1000196 · How to find the remission class
  • TCM1000197 · How to check if the claim is a nil award or is in payment
  • TCM1000198 · How to check if the customer receives IS, JSA, ESA or PC
  • TCM1000199 · How to check if payments are being recovered
  • TCM1000200 · How to calculate the outstanding overpayment and any recoveries made since the IVA date
  • TCM1000201 · How to update current year income details
  • TCM1000202 · How to update previous year income details
  • TCM1000203 · How to check for the 50+ element
  • TCM1000204 · How to check whether the Annual Declaration is a Reply Required or Auto Renewal
  • TCM1000205 · How to finalise PY
  • TCM1000206 · How to check if the Unfinalised work list entry is a single or multi entry work item
  • TCM1000207 · How to note a response date using the Maintain Appeal function
  • TCM1000208 · How to sort and filter a work list
  • TCM1000209 · How to check if the income is estimated or actual
  • TCM1000210 · How to amend estimated income to actual income
  • TCM1000211 · Appeals: How to refer or progress chase a case with the International team
  • TCM1000212 · How to check the award period covered by the notice
  • TCM1000213 · How to amend PY income details if PY is unfinalised
  • TCM1000215 · How to find the action date on a work list item
  • TCM1000216 · How to check the overpayment amount
  • TCM1000217 · How to check the date of a household breakdown
  • TCM1000218 · How to check the effective date of a claim
  • TCM1000219 · How to enter a disability start date for a child or young person for the first time
  • TCM1000221 · How to access function make or cancel remission
  • TCM1000222 · How to household end an award
  • TCM1000226 · How to withdraw a pre-award claim
  • TCM1000229 · How to check for CY entitlement
  • TCM1000230 · How to obtain personal details held on Child Benefit Service
  • TCM1000231 · How to add a child to a post award WTC upfront complex case
  • TCM1000232 · How to suspend payments
  • TCM1000233 · How to apply the Free Format
  • TCM1000234 · How to trace and match the employer on a pay WTC upfront complex case
  • TCM1000235 · How to authorise or reject a four-week run-on entitlement
  • TCM1000236 · How to pay and not remit a four-week run-on entitlement
  • TCM1000237 · How to pay and remit a four-week run-on entitlement
  • TCM1000238 · How to check if the ‘Refer to Local Recovery’ marker has been set
  • TCM1000239 · How to add a new child or young person to a post award claim
  • TCM1000240 · How to check if the child or young person is part of the existing household
  • TCM1000241 · How to check if the child or young person was excluded from the award
  • TCM1000242 · How to re-include the child or young person post award
  • TCM1000243 · How to calculate responsibility end and start dates when the failed customer is given responsibility for the child or young person
  • TCM1000244 · How to set the child responsibility include from date on a post award failed claim
  • TCM1000245 · How to check the start and end dates of child responsibility
  • TCM1000246 · How to check the date a claim was received
  • TCM1000247 · How to change the status of a verification failure
  • TCM1000248 · How to obtain or check a child’s reference number on a Child Benefit claim
  • TCM1000249 · How to check claim details using function View Application
  • TCM1000250 · How to access function Manage Verification Failures to obtain details of existing customer and failed customer
  • TCM1000251 · How to obtain or check the employer’s name, phone number, address and PAYE reference on post award claims
  • TCM1000252 · How to obtain the employer’s phone number, address and PAYE reference on pre-award claims
  • TCM1000253 · How to update the employer’s phone number on post award claims
  • TCM1000254 · How to update the employer’s phone number on pre-award claims
  • TCM1000255 · How to check if Full Time Education (FTE) needs to be confirmed
  • TCM1000256 · How to find the Information Disclosure Guidance Manual
  • TCM1000257 · How to access decision trees
  • TCM1000258 · How to disallow a potential EU CTC/WTC complex claim where the employment can’t be verified
  • TCM1000259 · How to check if a household breakdown is recorded
  • TCM1000260 · How to access Common Enquiry Service
  • TCM1000261 · How to complete a CA8288 for an International case only
  • TCM1000262 · How to use SEES to calculate a customer’s age at the effective date of claim
  • TCM1000263 · How to complete an E Form
  • TCM1000264 · How to read information provided on an E Form
  • TCM1000265 · How to respond to an E Form
  • TCM1000266 · How to check if the Child Benefit claim indicator has been set
  • TCM1000267 · How to update bank account details
  • TCM1000268 · How to complete the PAD
  • TCM1000269 · How to check if Child Benefit correspondence is open or closed and if the renewal inhibited signal is set
  • TCM1000270 · How to send POca details to Child Benefit Office
  • TCM1000271 · How to update customer details using CBUS schedules
  • TCM1000272 · How to update customer details using CBUS screens
  • TCM1000273 · How to check if there has been a change of circumstances
  • TCM1000274 · How to access Capture Current
  • TCM1000275 · How to complete a TC602 manual award notice for a WTC upfront complex case
  • TCM1000277 · How to check if the LPO referral is complete
  • TCM1000278 · How to check the status of a claim and what is preventing a decision on the newly-captured claim
  • TCM1000279 · How to update new work details on a pre-award claim
  • TCM1000280 · How to correct the JSA (IB) or ESA (IR) history on a post award claim
  • TCM1000281 · How to access view award to compare the elements on the current award version to the previous award version
  • TCM1000282 · How to use function Manage Withdrawal
  • TCM1000283 · How to check if the customers payments have been reduced because their net entitlement has been reduced
  • TCM1000284 · How to view Household Account to establish if a manual payment has been issued
  • TCM1000285 · How to use View Award to identify if a claim was incorrectly backdated when it was captured
  • TCM1000286 · How to set the child responsibility include from date on a pre-award failed claim
  • TCM1000287 · How to manually calculate a WTC only complex case where there hasn’t been a change of circumstances
  • TCM1000288 · How to determine the household pay day
  • TCM1000289 · How to check for manual payments posted on an account
  • TCM1000290 · How to use the CPT desktop screen
  • TCM1000291 · How to contact the Data Guardian
  • TCM1000292 · How to find and complete form MS164
  • TCM1000293 · How to check how the claim was received
  • TCM1000294 · How to send manually captured documents to the Document Management Team
  • TCM1000295 · How to transfer documents to another team
  • TCM1000296 · How to check the total payments posted to an account
  • TCM1000297 · How to check for a match on Child Benefit Service
  • TCM1000298 · How to calculate the date from which to add or re-include a child or young person
  • TCM1000299 · How to check for and clear a rule 2 verification failure
  • TCM1000300 · How to remove a child or young person from a pre-award claim
  • TCM1000301 · How to check whether the customer has been part of another household
  • TCM1000302 · How to check the dates for which a child or young person is included in a post award claim
  • TCM1000303 · How to check the date from which a child or young person is included in a pre-award claim
  • TCM1000304 · How to return to the worklist and transfer a case to another MU
  • TCM1000305 · How to check matching award details in function Manage Verification Failures
  • TCM1000306 · How to access the Children screen from function Manage Verification Failures
  • TCM1000308 · How to amend the effective date of a pre-award claim
  • TCM1000310 · How to complete form TC602 for a CTC only International case
  • TCM1000311 · How to complete form TC602 for a WTC upfront complex case revised award
  • TCM1000312 · How to view the View Direct Payment Schedule
  • TCM1000314 · How to check a child or young person exception dates
  • TCM1000316 · How to check for an EC claim indicator
  • TCM1000318 · How to view applicable Child Benefit rates
  • TCM1000320 · How to check the payment due date
  • TCM1000321 · How to access the Applicant Failed Payments work list and check the reason a payment failed
  • TCM1000322 · How to check for a new version of a claim after the original issue date of a payment
  • TCM1000323 · How to check if the award has ended
  • TCM1000324 · How to check if a claim is a single or joint claim
  • TCM1000325 · How to check if the bank details have changed
  • TCM1000327 · How to remove a Payment Suspension marker
  • TCM1000328 · How to delete bank account details
  • TCM1000330 · How to check for a new baby in the household
  • TCM1000331 · How to calculate how much the customer has repaid since 18/01/2010
  • TCM1000332 · How to apply the Minimum Earnings Threshold (MET) check to determine whether employment or self-employment is Genuine and Effective (G&E)
  • TCM1000333 · How to check the Construction Industry Scheme Reform (CISR) system
  • TCM1000334 · How to determine which e-forms to issue for an initial enquiry to a EU Member State
  • TCM1000335 · How to set a Manual Suspension marker
  • TCM1000336 · How to remove a Manual Suspension marker
  • TCM1000337 · How to obtain details that are on the Free Format screen
  • TCM1000338 · How to register a dispute
  • TCM1000339 · How to establish the period the overpayment relates to
  • TCM1000341 · How to set the issue date on a manual Annual Declaration
  • TCM1000342 · How to check income on Validate Large Payments team
  • TCM1000343 · How to obtain Personal Independence Payment notifications from Access to DWP Data Standard Enquiry Facility
  • TCM1000344 · How to use the Personal Independence Payment Notifications Database Caseworker functions
  • TCM1000345 · How to use the Personal Independence Payment Notifications Database Admin functions
  • TCM1000346 · How to check if there is an earlier rejected claim
  • TCM1000347 · How to check if the new total hours will increase or decrease the award
  • TCM1000348 · How to check the reason why an In Year S17 declaration is incomplete
  • TCM1000349 · How to send a case to storage using InSight
  • TCM1000350 · How to request documents stored on InSight
  • TCM1000351 · How to set an action date on NTC Listings
  • TCM1000352 · How to delete an entry from NTC Listings
  • TCM1000353 · How to check for exception changes within the four-week run-on period
  • TCM1000354 · How to complete the end date of the old job
  • TCM1000355 · How to enter new employed or self-employed work details
  • TCM1000356 · How to access view award to check the elements
  • TCM1000357 · How to find the date of the latest award version for a mismatch claim
  • TCM1000358 · How to identify the award start date
  • TCM1000359 · How to record the issue date of a TC603
  • TCM1000360 · How to use View Household Account to obtain the total amount paid
  • TCM1000361 · How to complete the late appeal template
  • TCM1000362 · How to close an appeal
  • TCM1000363 · How to check if a postcode is in the correct format
  • TCM1000364 · How to amend hours worked
  • TCM1000365 · How to check if you’ve all the employment details
  • TCM1000366 · How to check for an open appeal
  • TCM1000367 · How to set the issue date on a Finalised Award Notice TC602E
  • TCM1000368 · How to check if a Payment Suspension has been set
  • TCM1000370 · How to enter short-term childcare details
  • TCM1000371 · How to complete form DCI1
  • TCM1000372 · How to prompt a payment schedule for a complex case
  • TCM1000373 · How to check that an award version has been created for a WTC upfront complex case
  • TCM1000374 · How to check that a payment schedule has been set up for a WTC upfront complex case
  • TCM1000375 · How to obtain the information requested for disclosure
  • TCM1000376 · How to complete a witness statement
  • TCM1000377 · How to delete a duplicate child entry from NTC Listing
  • TCM1000378 · How to access NTC Listing to view details of a duplicate child record
  • TCM1000379 · How to check if the customer is entitled to the childcare element
  • TCM1000380 · How to amend the Connexions end date
  • TCM1000381 · How to change the Connexions include from date
  • TCM1000382 · How to change the FTNAE/AT include from date
  • TCM1000383 · How to enter the Connexions start and end date
  • TCM1000384 · How to enter a full-time non-advanced education or approved training end date
  • TCM1000385 · How to enter a full-time non-advanced education or approved training start date
  • TCM1000386 · How to use function View Household Account to obtain the outstanding overpayment amount
  • TCM1000387 · How to check if a manual payment has been posted to the correct award
  • TCM1000388 · How to check if there has been a remission
  • TCM1000394 · How to complete the post award subject to immigration control case calculation sheet
  • TCM1000395 · How to check if a customer is subject to immigration control
  • TCM1000396 · How to complete a Manual Payment Calculation Sheet on a post award Subject To Immigration Control (STIC) complex case
  • TCM1000397 · How to check for entitlement to the four-week run-on
  • TCM1000398 · How to check employment history details in TBS
  • TCM1000400 · How to check a child’s date of birth
  • TCM1000401 · How to check if either customer has been in receipt of IS or JSA/ESA
  • TCM1000402 · How to check Child Tax Credit entitlement
  • TCM1000403 · How to check if the Compliance Terminated signal is set
  • TCM1000404 · How to trace and match a complex case customer and check if they have a NINO or NONO
  • TCM1000405 · How to amend the Benefits History screen
  • TCM1000406 · How to check the start date of an award
  • TCM1000407 · How to access the B&C Claimant Compliance Referral System form
  • TCM1000408 · How to use the International Group database
  • TCM1000409 · How to view linked work items
  • TCM1000410 · How to compare details of the failed and existing claim when dealing with a verification failure
  • TCM1000411 · How to reject a claim due to a verification failure
  • TCM1000412 · How to access and use PARS
  • TCM1000413 · How to request sight of a cashcheque from Finance
  • TCM1000414 · How to check the status of a Joint Working case
  • TCM1000415 · How to register a case on Centaur
  • TCM1000416 · How to amend a case in Centaur
  • TCM1000417 · How to request calls to be burned to a CD
  • TCM1000418 · How to access Contact Management Application (CMA)
  • TCM1000419 · How to use viewer
  • TCM1000420 · How to send post via TNT
  • TCM1000421 · How to check National Insurance Recording System (NIRS) for Class 1 and Class 2 contributions
  • TCM1000422 · How to check National Insurance Recording System (NIRS) for nationality
  • TCM1000423 · How to check Self-Assessment 2000 (SA 2000) for self-employment
  • TCM1000424 · How to check National Insurance and PAYE Service (NPS) for employment
  • TCM1000425 · How to check National Insurance Recording System (NIRS) for date of entry
  • TCM1000427 · How to check details on a claim using function View Award
  • TCM1000428 · How to enter an issue date for a manual annual declaration
  • TCM1000429 · How to update a customer’s address
  • TCM1000430 · How to update Application Notes when working from a work list
  • TCM1000431 · How to check the received date of a pre-award claim from a Verification Failures work list
  • TCM1000432 · How to check whether an IVA remission has sent a payment to the customer
  • TCM1000433 · How to make sure form TC241 is fully completed
  • TCM1000434 · How to check which payment method has been used
  • TCM1000435 · How to check if a tax credits payment has been issued
  • TCM1000436 · How to remove summary failure details from a pre-award claim
  • TCM1000437 · How to check for the date a household breakdown was applied
  • TCM1000438 · How to check which payments were made after the household breakdown was notified
  • TCM1000439 · How to remove a dispute marker from an award
  • TCM1000440 · How to check if PVE payments were made after the household breakdown was notified
  • TCM1000441 · How to check if the award notice has been system issued
  • TCM1000443 · How to identify a resurrected claim
  • TCM1000444 · How to register an appeal on the tax credits computer
  • TCM1000445 · How to check Household Notes for details of manual payments made to the customer
  • TCM1000446 · How to check if the Manual Payment Request marker has been set
  • TCM1000447 · How to view Household Account to establish if all the manual payments have been posted to the customer's account
  • TCM1000448 · How to finalise and/or renew a claim after an appeal has been closed
  • TCM1000449 · How to check that an award version has been created on a Compliance case
  • TCM1000451 · How to calculate the outstanding overpayment before the time to pay (TTP) arrangement
  • TCM1000453 · How to close an appeal
  • TCM1000454 · How to check benefit history details
  • TCM1000455 · How to accept or reject a potential match - line managers only
  • TCM1000456 · How to find and access a claim on the Potential Match MU
  • TCM1000458 · How to access Application Change of Circumstances
  • TCM1000459 · How to note the start date of the overlapping award
  • TCM1000460 · How to restore a claim
  • TCM1000461 · How to convert foreign currency to British pounds
  • TCM1000462 · How to annualise income
  • TCM1000463 · How to check the received date of a pre-award claim
  • TCM1000464 · How to disregard an Annual Declaration
  • TCM1000465 · How to trace an individual using 'Trace Citizen'
  • TCM1000466 · How to check if a claim has been restored in function View S17 Details
  • TCM1000467 · How to check if the claim for CTC has been automatically backdated
  • TCM1000468 · How to check if the claim for WTC has been automatically backdated
  • TCM1000469 · How to check if the claim for WTC and CTC has been automatically backdated
  • TCM1000470 · How to check if the customer has claimed a Department for Work and Pensions (DWP) benefit using CBOL
  • TCM1000472 · How to arrange an Urgent Payment request- not within the hardship criteria
  • TCM1000473 · How to arrange a next day payment
  • TCM1000474 · How to use the Enquiry Centre Locator Tool
  • TCM1000475 · How to make sure the customer provides the correct identification when requesting an Enquiry Centre appointment
  • TCM1000476 · How to trace a child or young persons details on the tax credits computer
  • TCM1000477 · How to check NIRS to confirm liability to Class 2 NI contributions
  • TCM1000478 · How to access Claimant Compliance forms and letters on SEES
  • TCM1000479 · How to copy and print a screen from the computer
  • TCM1000480 · How to calculate the potential effective date of a claim
  • TCM1000483 · How to amend the customer’s or a child’s details
  • TCM1000484 · How to check if the claim version has progressed to award
  • TCM1000485 · How to check who is the nominated recipient for tax credits payments
  • TCM1000486 · How to check for payments made by the tax credits computer
  • TCM1000487 · How to check if payments are being made by the tax credits computer
  • TCM1000488 · How to check if the customer will qualify for an in-year adjustment
  • TCM1000489 · How to access function User Requested Payment
  • TCM1000490 · How to establish the customers entitlement using SEES and populate the Calculation sheet - Manual Payments Team
  • TCM1000491 · How to calculate the manual payments using the Calculation sheet
  • TCM1000492 · How to check if the customer is currently in receipt of the maximum award for CTC and/or WTC
  • TCM1000493 · How to follow the guidance in CGL instructions for carrying out a one year calculation
  • TCM1000495 · How to check for manual payments and enter them on the Calculation sheet
  • TCM1000496 · How to determine the amount to be paid after the next household pay day and enter this on the Calculation sheet
  • TCM1000497 · How to check if a notice to pay has been issued
  • TCM1000498 · How to check if the Loss of Benefit Sanction referral (LOB1) has been completed correctly
  • TCM1000499 · How to calculate the Loss of Benefit Sanction amount
  • TCM1000500 · How to check if a claim is ceased due to Universal Credit (UC)
  • TCM1000501 · How to process an Annual Declaration
  • TCM1000502 · How to check if account details are held for the payment recipient
  • TCM1000503 · How to establish if a PY and / or PY - 1 income is required
  • TCM1000504 · How to use Internal Caller Verification
  • TCM1000505 · How to obtain an income figure from Real Time Information (RTI) for Complex Renewals
  • TCM1000507 · How to access the HMRC fax template
  • TCM1000509 · How to search the manual payments BAU Database and URP Spreadsheet and create a new record
  • TCM1000510 · How to check if the customers address is RLS
  • TCM1000511 · How to check payments in when the customer has a time to pay (TTP) arrangement
  • TCM1000512 · How to remove the work details from a pre-award claim
  • TCM1000513 · How to remove a child’s date of birth from a pre-award claim
  • TCM1000514 · How to reject a pre-award claim due to no response
  • TCM1000515 · How to amend work details on a pre-award claim
  • TCM1000516 · How to check if there are any current year ‘Initial CY’ or ‘Amended’ awards that require a TC602 manual award notice issuing
  • TCM1000517 · How to check if there are any previous year or earlier ‘Finalised’ awards that require a TC602 manual award notice issuing
  • TCM1000518 · How to check if a customer is a crown servant or NAAFI worker
  • TCM1000519 · How to calculate a reimbursement
  • TCM1000522 · How to check if an in year adjustment or cross year recovery
  • TCM1000523 · How to adjust in year payments
  • TCM1000524 · How to determine the category of the award for MAPTH
  • TCM1000529 · How to refer for local recovery
  • TCM1000530 · How to access and generate a 'Check Character' in Print Payslip
  • TCM1000531 · How to check the Full Time Education Start Date and End Date fields
  • TCM1000532 · How to check the 50+ Start Date and End Date fields
  • TCM1000533 · How to check the overpayment amount and record the date the TC610 was issued
  • TCM1000534 · How to remove a dispute marker on a CSSG Debt Pilot case
  • TCM1000535 · How to access the Authorise User Requested Payments work list
  • TCM1000537 · How to check if the correct in year percentage has been set
  • TCM1000538 · How to issue a manual award notice
  • TCM1000539 · How to clear a case from the Compliance Failures Worklist
  • TCM1000540 · How to open and close a case on CCMIS
  • TCM1000541 · How to check for a previous address
  • TCM1000542 · How to print a Subject Access Request
  • TCM1000543 · How to check who has a case using ECCS
  • TCM1000544 · How to check if the customer has more than one claim with different details
  • TCM1000545 · How to check general notes using Child Benefit Service
  • TCM1000546 · How to check the date the claim ceased
  • TCM1000547 · How to check if an award is finalised
  • TCM1000548 · How to check for and apply a manual Universal Credit (UC) Stop Notice
  • TCM1000551 · How to access the National Direct Debit System (NDDS)
  • TCM1000552 · How to ‘Search Display Customer details’ on the National Direct Debit System (NDDS)
  • TCM1000553 · How to ‘Create Customer’ on the National Direct Debit System (NDDS)
  • TCM1000554 · How to continue from the ‘Display Customer Details’ in National Direct Debit System (NDDS)
  • TCM1000555 · How to amend customer details on the National Direct Debit System (NDDS)
  • TCM1000556 · How to ‘Amend Account Name Details’ on the National Direct Debit System (NDDS)
  • TCM1000557 · How to ‘Enter Account Details’ on the National Direct Debit System (NDDS)
  • TCM1000558 · How to ‘Confirm Customer Authority’ on the National Direct Debit System (NDDS)
  • TCM1000559 · How to set up a single payment plan on the National Direct Debit System (NDDS)
  • TCM1000560 · How to set up a payment plan on the National Direct Debit System (NDDS)
  • TCM1000561 · How to access and interpret function View Household Account to view the overpayments transferred for Cross Award Recovery
  • TCM1000562 · How to record a Tribunal decision 'Appeal Upheld' in function Maintain Appeal
  • TCM1000563 · How to record a Tribunal decision 'Appeal Overturned' in function Maintain Appeal
  • TCM1000564 · How to record a Tribunal decision 'Appeal Adjourned' in function Maintain Appeal
  • TCM1000565 · How to record a Tribunal decision 'Awaiting a Hearing Date' in function Maintain Appeal
  • TCM1000566 · How to record 'Appeal Withdrawn or Closed' in function Maintain Appeal
  • TCM1000567 · How to check if a work item shows the reason 'App'
  • TCM1000568 · How to enter a hearing date on NTC
  • TCM1000569 · How to complete the form AT38
  • TCM1000571 · How to view In Year S17 details
  • TCM1000572 · How to access function Maintain In Year Finalisation
  • TCM1000573 · How to finalise UY award
  • TCM1000574 · How to check if an In Year Declaration has already been marked as not served
  • TCM1000575 · How to mark the Award Declaration as not served
  • TCM1000576 · How to In Year Finalise after an appeal has closed
  • TCM1000577 · How to enter an issue date for an in year manual award declaration
  • TCM1000578 · How to check, establish the reason for, set or remove the Finalisation Inhibited signal
  • TCM1000579 · How to change a customers in year specified date (IYSD)
  • TCM1000580 · How to disregard an Award Declaration
  • TCM1000581 · How to check which customer has returned an Award Declaration
  • TCM1000582 · How to check for an unprocessed in year S17 work list item
  • TCM1000583 · How to determine which customer to re-issue an In Year S17 Notice to
  • TCM1000584 · How to Process an Award Declaration
  • TCM1000585 · How to check whether the Award Declaration is a Reply Required or Auto Finalisation
  • TCM1000586 · How to check if an award declaration is incomplete
  • TCM1000587 · How to check if the Award Declaration has been received and how it was made
  • TCM1000588 · How to check how many award declarations have been received
  • TCM1000589 · How to annualise income
  • TCM1000590 · How to find a customer’s In Year Specified Date
  • TCM1000591 · How to check the date the Award Declaration was issued
  • TCM1000592 · How to check what Award Declaration information has been provided
  • TCM1000593 · How to access the Capture In Year S17 Notice function
  • TCM1000594 · How to check the status of the In Year Finalisation
  • TCM1000596 · How to issue duplicate or copy notices
  • TCM1000597 · How to determine UY income
  • TCM1000598 · How to check which signals are set in function View In Year S17 Details
  • TCM1000599 · How to check for the correct award version
  • TCM1000600 · How to capture In Year Finalisation information
  • TCM1000601 · How to check if the unfinalised work list entry is a single or multi-entry work item
  • TCM1000602 · How to finalise an award in function maintain IY finalisation when working from a work list
  • TCM1000603 · How to check if a case has been selected for In Year Finalisation
  • TCM1000604 · How to access details held on the tax credits computer
  • TCM1000605 · How to update UY income details
  • TCM1000606 · How to capture In Year Finalisation information from a worklist
  • TCM1000607 · How to record the issue date of a TC603 on a Stopping Tax Credit Claim
  • TCM1000608 · How to calculate the daily rate for the UY-1 period in correction
  • TCM1000609 · How to calculate the daily rate for UY from the In Year S17 (IYS17) notice
  • TCM1000610 · How to check the number of days in the UY period through function 'Award View'
  • TCM1000611 · How to calculate whether an income figure falls within the daily rate percentage parameter
  • TCM1000612 · How to calculate whether the income figure falls within the RTI daily rate percentage parameter
  • TCM1000613 · How to check income limits on the IYS17 notice
  • TCM1000614 · How to calculate the daily rate of UY income, as displayed in Application Correction
  • TCM1000615 · How to check if there is a Stop Notice recorded
  • TCM1000616 · How to create a stop notice from a Dual Provision worklist entry
  • TCM1000617 · How to allow tax credit entitlement to continue from the Dual Provision worklist
  • TCM1000618 · How to apply an award recalculation
  • TCM1000621 · How to view in year S17 declaration details
  • TCM1000622 · How to check whether the IYS17 income is in an acceptable format
  • TCM1000623 · How to view UY income in 'Correction'
  • TCM1000624 · How to annualise the total household income using the RTI income figure
  • TCM1000625 · How to identify if there is a held change of circs on a claim selected for IYF
  • TCM1000626 · How to check if a customer has Universal Credit (UC) interest
  • TCM1000627 · How to make or cancel remission when debt has transferred to the Department for Work and Pensions (DWP)/Department for Communities (DfC)
  • TCM1000628 · How to check if customer’s postcode is in a closed postcode area
  • TCM1000629 · How to use Geographic Step Closure (GSC) Override function
  • TCM1000630 · How to identify if an overpayment has been transferred to Department for Work and Pensions (DWP)/Department for Communities (DfC) for collection
  • TCM1000631 · How to re-issue an Individual Debt Statement (IDS) - TC1131
  • TCM1000632 · How to view the date of issue of an Individual Debt Statement (IDS) – TC1131
  • TCM1000633 · How to check the amount of tax credit debt which has been transferred to the Department for Work and Pensions (DWP)/Department for Communities (DfC) for collection
  • TCM1000634 · How to check which customer the overpayment relates to once debt has been transferred to the Department for Work and Pensions (DWP)/Department for Communities (DfC) for collection
  • TCM1000635 · How to manually trigger a Debt Notice for customers moving to Universal Credit
  • TCM1000636 · How to refer a request to amend the apportionment split of a joint debt to Debt Management Banking (DMB) for DMB to apply a manual re-apportionment
  • TCM1000637 · How to check if the recovery of an overpayment has been suspended due to the debt being transferred to the Department for Work and Pensions (DWP)/Department for Communities (DfC) for collection
  • TCM1000638 · How to calculate whether the Taxable Social Security Benefit figure falls within the ADD daily rate percentage parameter
  • TCM1000639 · How to check if customer’s postcode is in a closed postcode area
  • TCM1000645 · How to complete the H-ART Income and expenditure calculation sheet
  • TCM1000651 · How to conduct the self-employment assessment on self-employed entertainers and performers
  • TCM1000652 · How to retrieve Annual Declaration RDC. Unprocessed S17 Renewals only
  • TCM1000654 · How to verbally replay the S17 to the customer
  • TCM1000655 · How to check for exceptions to business rules
  • TCM1000656 · Check and update customer's contact number
  • TCM1000657 · How to access the General Registrars Office (GRO)
  • TCM1000658 · Check National Recording System (NIRS) for Date Of Birth (DOB)
  • TCM1000659 · How to access the EU Settled Status (EUSS) Checker
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  1. Tax Credits Manual
  2. How to complete a Structured Electronic Document (SED)

TCM1000114 | How to complete a Structured Electronic Document (SED)

From HM Revenue & Customs · Tax Credits Manual

Version 1.0

Changes to previous version - new guidance

Step 1

If the form is a SED F001 Request for determining competence, go to Step 2.

If the form is a SED F002 Reply for determining competence, go to Step 14.

If the form is a SED F003 Decision on competence, go to Step 24.

If the form is a SED F004 Request for clarifications, go to Step 36.

If the form is a SED F005 Reply to clarifications, go to Step 44.

If the form is a SED F006 Information about provisional decision on competence and benefits provided, go to Step 51.

If the form is a SED F007 Notification on disagreement on provisional decision, go to Step 59.

If the form is a SED F008 Decision after communication, go to Step 64.

If the form is a SED F0012 Request for reimbursement, go to Step 69.

If the form is a SED F0013 Reply to reimbursement, go to Step 79.

If the form is a SED F0014 Request for annual check of family benefit, go to Step 89.

If the form is a SED F0015 Reply to request for annual check of family benefit, go to Step 99.

If the form is a SED F0026 Request more information, go to Step 109.

If the form is a SED F0027 Reply to more information, go to Step 116.

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Step 2

SED F001 is a combination of E001, E401 and E411.

SED F001 is used in the following situations

  • new claim or a change in circumstances including:

  • commencement of employment (employed person, spouse / partner and other person)

  • commencement of receipt of pension

  • cessation of employment (employed person, spouse / partner and other person)

  • change of Member State of the residence of the entire family / spouse / partner / child / children

  • change in the child / children family relationship

  • request for reimbursement for family benefits

  • confirm the composition of the family

The sending institution fills in all of the available data to determine competency. This information should enable the receiving institution to amend / update its own records. In order to be able to use this SED as flexibly as possible there is an option to choose which information is being requested for example the composition of the family or if the provided information is to be confirmed.

  • complete Number of attachments and Date sent information

Note: Information of the competent institutions is registered in the Master Directory which is accessible on the Internet and is aimed to be downloaded at each access point when the Electronic Exchange of Social Security Information system is available.

Note: When a claim is submitted after the birth of a first child, the requesting institution may not know the address of the competent institution. In that case the SED is sent to the liaison body of the member state and transferred by the latter to the competent institution. Otherwise it is sent directly to the previously or simultaneously competent institution. If you are unsure which institution to send the SED to contact International Support Team.

  • go to Step 3

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Step 3

Point 1. Case numbers

  • input our reference number (NINO) at 1.1

  • input the other member states reference number at 1.2 if known

  • go to Step 4

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Step 4

Point 2. Receipt of application for family benefits

  • input date the claim was received or the date the change of circumstances was received at 2.1

  • select Type of claim either New claim or Change in circumstance at 2.2

  • select Information on application either to confirm provided or to request information at 2.3. For example if you are asking the other member state to confirm the composition of the family, tick the box Provide us with the information in points

  • complete points for which more information is needed at 2.4. For example input Point 9 if you require the other member state to confirm the composition of the family. This box is free text and can expand to 250 characters.

  • go to Step 5

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Step 5

Point 3. Information about change in circumstances

Note: The requesting institution should choose the box referring to the person / persons concerned by the change where the type of claim in point 2.2 is change in circumstances.

  • select who the change in circumstances refer to at 3

  • go to Step 6

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Step 6

Point 4. Additional request for information

Note: Free text which expands up to 500 characters

  • request any further information

  • go to Step 7

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Step 7

Point 5. Claimant

  • tick the relevant box at 5.1

Note: Coverage by social security schemes simply means entitled to family benefits in the member state.

  • input Entitlement to family benefit start and end dates at 5.2.1 and 5.2.2 if applicable

  • complete 5.3 where Other reason has been selected explain the reason for no entitlement

  • input Surname(s) at 5.4.1

  • input Forenames at 5.4.2

  • input Birth date at 5.4.3

  • select relevant box for Sex details at 5.4.4

  • input Family name(s) at birth at 5.4.5 if known

  • input Forename(s) at birth at 5.4.6 if known

  • complete 5.4.7.1 and 5.4.7.2 if you have the Personal identification number of the person

  • complete 5.4.8.1 to 5.6.5 if you do not have the Personal identification number of the person. If any of the information is not known leave blank, for example Mothers forename at birth this is information we may not have

  • select relevant Family relationship box at 5.7.1

  • input details of Other relationship where selected at 5.7.2

Note: This can be for example widow to person.

  • input Name of person in valid relationship at 5.7.3

  • input start and end date of latest relationship at 5.7.4 if available

  • complete whether claimant is a member of the same household at 5.7.5

  • select at 5.8 Status of person, the relevant box of Employment status at 5.8.1 or Other at 5.8.2

Note: Where Other is selected explain the reason for entitlement and where the reason for entitlement is pension select the relevant box in Type of pension.

  • input the Employment start and end dates at Points 5.8.4.1 and 5.8.4.2

  • select the relevant box at 5.9.1 according to the customer’s pension status

  • input the start and end dates at 5.9.2.1 and 5.9.2.2

  • input start and end dates at 5.10.1 and 5.10.2 if the person has had any periods of employment in the sending Member State

  • input the start and end where the person has had a period of residence in the UK at 5.11.1.1 and 5.11.1.2

  • input dates at 5.11.2 and 5.11.3 where the customer has or is to leave the UK

  • complete 5.12 where applicable

Note: Where there is a difference of views between the institutions of two or more Member States about the residence of the person to whom the basis Regulations apply, explain the personal situation stating all the facts.

Note: Do not complete 5.13 to 5.13.2 as these are the customer’s bank details and the UK do not disclose these details

  • go to Step 8

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Step 8

Points 6 and 7. Information on spouse / partner or other person

Note: The above datasets are identical to Point 5 and should be filled in the same way where the information is relevant and available.

  • complete the necessary information of the spouse / partner or other person for the counterparty

  • go to Step 9

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Step 9

Point 8. Claiming authority

Note: This point is to be completed only if the child / children is in the care of an authority, organisation or department which is claiming family benefit.

  • input Reason for authority claim at 8.1

Note: This point can be expanded to include additional information.

  • complete 8.2 to 8.4.5 where applicable

Note: points 8.5 to 8.5.2 should not be completed

  • go to Step 10

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Step 10

Point 9. Information on child(ren)

  • complete 9.1 to 9.6 with the necessary information of the child(ren) for the counterparty

  • go to Step 11

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Step 11

Point 10 and 11. Amount, name and currency for family benefits per child and Total amount of family benefit(s) for the entire family

  • complete 10.1 to 10.7 and 11.1 to 11.6 where applicable

Note: Indicate the amount of benefits either per child or entire family.

Note: Fields are repeatable for more than one child or different kinds of family benefits.

  • go to Step 12

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Step 12

Point 12 and 13. Request for overpayment reimbursement per child / for the entire family

Note: Where the member state sending the F001 knows that it has overpaid its benefits it can indicate this at Point 12 and 13. This may be the case when it has been aware of a change in competence.

Note: Indicate the amount of benefits to be requested to be reimbursed either per child or the entire family.

Note: Fields are repeatable for more than one child or different kinds of family benefits.

  • complete 12.1 to 12.6 and 13.1 to 13.5 where applicable

Note: 12.6 should only be completed if reimbursement is being requested

Note: 13.6 to 13.8 should only be completed if reimbursement is being requested

  • go to Step 13

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Step 13

Point 14. Attachments

Note: If you are sending another SED with this one for example F026 for further information which cannot be obtained on F001 state the SED number at 14.1

  • complete at 14.1 where applicable

  • complete Signature of the sending institution details

  • Date

  • Signature

  • Stamp

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Step 14

SED F002 is a combination of E001, E401 and E411.

SED F002 is used in the following situations

  • as a reply to F001 and should not be sent before F001

  • as a reply to F004 or F005

  • as those described in F001. Before sending F002 the member state may request clarification from the other member state with F004. F002 can be used several times during the same flow.

  • to inform about the provisional decision of secondary competence according to Article 68 (1) and (2) of Regulation (EC) No 883/2004 and then later where the counterparties have not been able to come to a common understanding about the priority after consultation, to inform about the provisional payment of benefits according to Article 6(2) in Regulation (EC) No 987/2009.

  • all requests and replies for reimbursement for family benefits

  • as a communication between member states before a member state can state that it disagrees

  • to contain information on agreement / disagreement and reasons for the decision

  • to inform the other member state that the member state that has issued F001 or F002 that it agrees or disagrees with the provisional decision of the other member state

Note: Where no agreement is reached the case will finally be taken for the consultation of the Administrative Commission. The disagreeing parties will agree on how to proceed with the consultation with the Administrative Commission but this should happen only on very rare occasions. If any dispute has not been resolved within one month from the date of disagreement, the case should be sent to International Planning Support Team.

  • complete Number of attachments and Date sent information

Note: Information of the competent institutions is registered in the Master Directory which is accessible on the Internet and is aimed to be downloaded at each access point when the electronic exchange of information is available. It is acceptable whilst staff are using the paper version of the SEDs that the mandatory data identified with an * is not quoted. As with the E forms, the name and address of the institution will suffice. Phone, fax numbers and e mail are also not required.

Note: When a claim is submitted after the birth of a first child, the requesting institution may not know the address of the competent institution. In that case the SED is sent to the liaison body of the member state and transferred by the latter to the competent institution. Otherwise it is sent directly to the previously or simultaneously competent institution. If you are unsure which institution to send the SED to contact International Support Team.

  • go to Step 15

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Step 15

Point 1. Case numbers

Note: The replying institution fills in its own case number which is mandatory (sending institution) and repeats the case number of receiving institutions.

  • input our reference number (NINO) at 1.1

  • input receiving institution reference number at 1.2 if known

  • go to Step 16

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Step 16

Point 2. Receipt of application for family benefits

  • input Date of receipt of the claim or the date the change of circumstances was received at 2.1

Note: The replying institution states here the date on which it has received the application for family benefits either directly by the claimant or by transmission from the requesting institution. The date on which the claim was submitted to the first is the same as to the latter institution. These dates can be important in a conflict situation where a decision about provisional payment of benefits has to be made according to article 6(2) in Regulation (EC) No 987/2009 and the conflict concerns the residence of the child. In this situation the provisional payment should be made by the member state who first received an application.

  • select Type of claim either New claim or Change in circumstance at 2.2

  • select Information on application either to confirm the provided information or to request information at 2.3. For example if we have asked the other member state to confirm the composition of the family they will tick the box We confirm the provided information.

  • complete points for which more information is needed at 2.4 if required

  • go to Step 17

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Step 17

Points 3 and 4. Information about change in circumstances

Note: The requesting institution should choose the box referring to the person / persons concerned by the change where the type of claim in point 3is change in circumstances.

  • select who the change in circumstances refer to at 3

  • complete Additional information at 4. 1 if required

Note: The requesting institution can specify in free text any additional information which is either provided, requested or for which verification is required. The field can be expanded to include information up to 500 spaces.

  • go to Step 18

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Step 18

Points 5, 6, 7 and 9. Information on claimant / souse or partner / other person / child / children

  • fill in the necessary information of the claimant / spouse or partner / other person / child / children for the counterparty

Note: The mandatory fields to be filled in by the replying institution are fields of identification items, family names(s), date of birth, sex.

  • fill in the PINs if known.

Note: The place of birth is necessary for several member states to identify the person without PIN. During electronic exchange of information place of birth is mandatory field, if the person is not identified with PIN of the counterparty. Where place of birth is not known write unknown in that point. If the person’s family name at birth is different from the father’s or mother’s family name then mention the father’s or mother’s family name at person’s birth. If the entire family is living together and it has been confirmed there is no need to repeat the address of the person.

Points 5.12, 6.12, 7.12 and 9.6. Personal situations element

  • explain the situation where necessary

Note: Where there is a difference of views between the institutions of two or more Member States about the residence of the person to whom the basis Regulations apply, explain the personal situation stating all the facts.

  • go to Step 19

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Step 19

Point 8. Claiming authority

Note: This point is to be completed only if the child / children is in the care of an authority, organisation or department which is claiming family benefit.

  • input Reason for authority claim at 8.1

Note: This point can be expanded to include additional information.

  • complete 8.2 to 8.4.5 where applicable

Note: 8.5, 8.5.1 and 8.5.2 leave blank

  • go to Step 20

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Step 20

Points 10 and 11. Amount, name and currency for family benefits per child and Total amount of family benefit(s) for the entire family

  • complete 10.1 to 10. 7 and 11.1 to 11. 6 where applicable

Note: Indicate the amount of benefits either per child or entire family.

Note: Fields are repeatable for more than one child or different kinds of family benefits.

  • go to Step 21

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Step 21

Point 12 and 13. Request or reply to request of / for overpayment reimbursement per child / for the entire family

Note: In these points the replying member state should confirm whether it reimburses or requires overpayment reimbursement.

Note: Where the replying member state is not able to reimburse the requested overpayment or if it is only able to reimburse partially the reason for this should be stated in field Additional information.

Note: Mention the amount of benefits you request or reply to reimbursement either per child or entire family. Fields are repeatable for more than one child or different kinds of family benefits and fill in bank details

  • complete 12.1 to 12.7 and 13.1 to 13.7.2 where applicable

  • go to Step 22

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Step 22

Point 14. Reply to request of overpayment reimbursement

  • insert if reimbursement available, if not state the reason why at 14.1

  • go to Step 23

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Step 23

Point 15 Attachments

  • complete at 15.1 where applicable

  • complete Signature of the sending institution details

  • Date

  • Signature

  • Stamp

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Step 24

SED F003 is a combination of E001, E401 and E411.

SED F003 is used in the following situations

  • as a reply to either F001 or F002

  • as a reply to F001 to inform the other Member State of a decision on primary competence under Article 68 of EC Regulation 883/04 or secondary competence under Article 58 of EC Regulation 987/09

  • as a reply to F002 to inform the grounds for a decision on primary or secondary competency

  • as a request of or reply to overpayment reimbursement

  • complete Number of attachments if necessary and Date sent information

Note: Information of the competent institutions is registered in the Master Directory which is accessible on the Internet and is aimed to be downloaded at each access point when the electronic exchange of information is available. It is acceptable whilst staff are using the paper version of the SEDs that the mandatory data identified with an * is not quoted. As with the E forms, the name and address of the institution will suffice. Phone, fax numbers and e mail are also not required.

Note: When a claim is submitted after the birth of a first child, the requesting institution may not know the address of the competent institution. In that case the SED is sent to the liaison body of the member state and transferred by the latter to the competent institution. Otherwise it is sent directly to the previously or simultaneously competent institution. If you are unsure which institution to send the SED to contact International Support Team.

  • go to Step 25

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Step 25

Point 1. Case numbers

Note: The replying institution fills in its own case number which is mandatory (sending institution) and repeats the case number of receiving institutions.

  • input reference number (NINO) at 1.1

  • input other member states reference number at 1.2 if known

  • go to Step 26

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Step 26

Point 2. Decision

  • complete relevant points by inputting start and end dates at 2.1.1.1 to 2.1.4.2

  • Note Primary competence means the member state is competent to pay full rate benefit. Secondary competence means the member state is competent to consider a supplement, or a combination of both.

  • complete Content of decision at 2.2 advising grounds for decision and information on benefits provided

  • This is a free text part for characters up to 500

  • go to Step 27

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Step 27

Points 3, 4, 5 and 7. Information on claimant / spouse or partner / other person / child / children

  • fill in the necessary information of the claimant / spouse or partner / other person / child / children for the counterparty

Note: The mandatory fields to be filled in by the replying institution in case the information on F001 is otherwise correct are fields of identification items, family names(s), date of birth, sex.

  • fill in the PINs if known.

Note: The place of birth is necessary for several member states to identify the person without PIN. During electronic exchange of information place of birth is mandatory field, if the person is not identified with PIN of the counterparty. Where place of birth is not known write unknown in that point. If the person’s family name at birth is different from the father’s or mother’s family name then mention the father’s or mother’s family name at person’s birth. If the entire family is living together and it has been confirmed there is no need to repeat the address of the person.

Points 3.12, 4.12, 5.12 and 7.6. Personal situations element

  • explain the situation where necessary

Note: Where there is a difference of views between the institutions of two or more Member States about the residence of the person to whom the basis Regulations apply, explain the personal situation stating all the facts.

  • go to Step 28

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Step 28

Point 6. Claiming authority

Note: This point is to be completed only if the child / children is in the care of an authority, organisation or department which is claiming family benefit.

  • input Reason for authority claim at 6.1

Note: This point can be expanded to include additional information.

  • complete 6.2 to 6.4.5 where applicable

Note: The bank details should not be given to the other member state.

  • go to Step 29

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Step 29

Points 8 and 9. Amount, name and currency for family benefits per child and Total amount of family benefit(s) for the entire family

  • complete 8.1 to 8.7 and 9.1 to 9.6 where applicable

Note: Indicate the amount of benefits either per child or entire family.

Note: Fields are repeatable for more than one child or different kinds of family benefits.

  • go to Step 30

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Step 30

Point 10, 11, 12 and 13. Request of or reply to overpayment reimbursement per child / for the entire family

Note: In these points the replying member state should confirm whether it reimburses or requires overpayment reimbursement.

Note: Where the replying member state is not able to reimburse the requested overpayment or if it is only able to reimburse partially the reason for this should be stated in field Additional information.

Note: Mention the amount of benefits you request or reply to reimbursement either per child or entire family. Fields are repeatable for more than one child or different kinds of family benefits and fill in bank details

  • complete 10.1 to 13.8 where applicable

  • go to Step 31

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Step 31

Point 14. Additional information

  • input any relevant additional information at 14.1

Note: Free text box which will expand up to 500 characters

  • go to Step 32

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Step 32

Point 15. Grounds for request of overpayment reimbursement

  • complete at 15.1 where applicable

  • Free text up to 500 characters

  • go to Step 33

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Step 33

Point 16. Competence

  • input the date the benefit(s) will be paid from at 16.1

  • go to Step 34

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Step 34

Point 17. Claim for reimbursement with article 58 of 987/2009

Note: Article 58 will be used very rarely.

  • outline details at 17.1

  • Free text up to 500 characters

  • go to Step 35

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Step 35

Point 18. Attachments

  • complete at 18.1 advising number of appropriate SED where applicable

  • complete Signature of the sending institution details

  • Date

  • Signature

  • Stamp

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Step 36

SED F004 and F005 replaces E001.

SED F004 and F005 are used in the following situations

  • as a request / reply for clarification

  • when there is a need for clarification, verification or more information

  • when a member state is not sure if it agrees with the decision on competence which it has received from the other member state for example F001 or F002

  • F004 and F005 can also be used after notification of a disagreement of a provisional decision after negotiation with F002

Note: When F004 is used for getting further information about the grounds for the provisional decision, the communication has to take place within a two months time limit.

Note: With SED F005 the member state that had made a decision concerning competence with SED F002 will give clarification of the points that the requesting member state indicated in point 2 of the SED F004.

  • complete Number of attachments if necessary and Date sent information

Note: Information of the competent institutions is registered in the Master Directory which is accessible on the Internet and is aimed to be downloaded at each access point when the electronic exchange of information is available.

Note: When a claim is submitted after the birth of a first child, the requesting institution may not know the address of the competent institution. In that case the SED is sent to the liaison body of the member state and transferred by the latter to the competent institution. Otherwise it is sent directly to the previously or simultaneously competent institution. If you are unsure which institution to send the SED to contact International Support Team.

  • go to Step 37

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Step 37

  • complete Number of attachments if necessary and Date sent information

Note: Information of the competent institutions is registered in the Master Directory which is accessible on the Internet and is aimed to be downloaded at each access point when the electronic exchange of information is available.

Note: When a claim is submitted after the birth of a first child, the requesting institution may not know the address of the competent institution. In that case the SED is sent to the liaison body of the member state and transferred by the latter to the competent institution. Otherwise it is sent directly to the previously or simultaneously competent institution. If you are unsure which institution to send the SED to contact International Support Team.

  • go to Step 38

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Step 38

Point 1. Case numbers

  • input our reference number (NINO) at 1.1

  • input the other member states reference number at 1.2 if known

  • go to Step 39

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Step 39

Point 2. Clarify the grounds for the decision

  • input the date of decision clarification is needed for at 2.1

  • tick the relevant box of the person concerned

  • complete the box for information or clarification needed and for the person(s) concerned at 2.3 to 2.8 Note 2.8 is free text up to 500 characters

  • go to Step 40

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Step 40

Point 3. Claimant

Note: Coverage by social security schemes simply means entitled to family benefits in the member state.

  • tick the relevant box at 3.1

  • input the date that entitlement to family benefit started and ended at 3.2.1 and 3.2.2

  • complete 3.3 where Other reason has been selected explain the reason for no entitlement

  • input Family name(s) at 3.4.1

  • input Forenames at 3.4.2

  • input Birth date at 3.4.3

  • select relevant box for Sex details at 3.4.4

  • input Family name(s) at birth at 3.4.5 if known

  • input Forename(s) at birth at 3.4.6 if known

  • complete 3.4.7.1 and 3.4.7.2 if you have the Personal identification number of the person

  • complete 3.4.8.1 to 3.6.5 if you do not have the Personal identification number of the person if information is known

  • go to Step 41

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Step 41

Points 4, 5 and 7 Information on spouse / partner, other person, child / children

Note: The above datasets are identical to Point 3 and should be filled in the same way where the information is relevant and available.

  • complete the necessary information of the spouse / partner, other person, child / children for the counterparty

  • go to Step 42

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Step 42

Point 6. Claiming authority

Note: This point is to be completed only if the child / children is in the care of an authority, organisation or department which is entitled to family benefit.

Note: This part is only to be completed if an authority such as a Local Authority is claiming for the child/ren

  • input Reason for authority claim at 6.1

Note: This point can be expanded to include additional information.

  • complete 6.2 to 6.4.5 where applicable

Note: Do not complete 6.5.

  • go to Step 43

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Step 43

Point 8. Connection to other SED(s)

  • complete at 8.1 where applicable

  • complete Signature of the sending institution details

  • Date

  • Signature

  • Stamp

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Step 44

SED F004 and F005 are used in the following situations

  • as a request / reply for clarification

  • when there is a need for clarification, verification or more information

  • when a member state is not sure if it agrees with the decision on competence which it has received from the other member state for example F001 or F002

  • F004 and F005 can also be used after notification of a disagreement of a provisional decision, for communication after negotiation with F002

Note: When F004 is used for getting further information about the grounds for the provisional decision, the communication has to take place within a two months time limit.

Note: With SED F005 the member state that had made a decision concerning competence with SED F002 will give clarification of the points that the requesting member state indicated in point 2 of the SED F004.

  • complete Number of attachments and Date sent information

Note: Information of the competent institutions is registered in the Master Directory which is accessible on the Internet and is aimed to be downloaded at each access point when the electronic exchange of information is available.

Note: When a claim is submitted after the birth of a first child, the requesting institution may not know the address of the competent institution. In that case the SED is sent to the liaison body of the member state and transferred by the latter to the competent institution. Otherwise it is sent directly to the previously or simultaneously competent institution. If you are unsure which institution to send the SED to contact International Support Team.

  • go to Step 45

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Step 45

Point 1. Case numbers

  • input sending institution case number (NINO) at 1.1

  • input receiving institution case number at 1.2 if known

  • go to Step 46

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Step 46

Point 2. Reply to requested clarification on the grounds for our decision concerning

  • insert the date of decision clarification is needed for in format DD/MM/YYYY at 2.1

  • tick the relevant box at 2.2

  • complete the box for information or clarification needed and person(s) concerned at 2.3 to 2.7

  • complete Additional request/information for clarification at 2.8 where required

  • go to Step 47

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Step 47

Point 3. Claimant

Note: Coverage by social security schemes simply means entitled to family benefits in the member state.

  • tick the relevant box at 3.1

  • input the dates employment started and ended at 3.2.1 and 3.2.2

  • complete 3.3 where Other reason has been selected explain the reason for no entitlement

  • input Family name(s) at 3.4.1

  • input Forenames at 3.4.2

  • input Birth date at 3.4.3

  • select relevant box for Sex details at 3.4.4

  • input Family name(s) at birth at 3.4.5 if known

  • input Forename(s) at birth at 3.4.6 if known

  • complete 3.4.7.1 and 3.4.7.2 if you have the Personal identification number of the person

  • complete 3.4.8.1 to 3.6.5 if you do not have the Personal identification number of the person

Note: Do not complete 3.7.

  • go to Step 48

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Step 48

Points 4, 5 and 7 Information on spouse / partner, other person, child / children

Note: The above datasets are identical to Point 3 and should be filled in the same way where the information is relevant and available.

  • complete the necessary information of the spouse / partner, other person, child / children for the counterparty

  • go to Step 49

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Step 49

Point 6. Claiming authority

Note: This point is to be completed only if the child / children is in the care of an authority, organisation or department which is entitled to family benefit.

  • input Reason for authority claim at 6.1

Note: This point can be expanded to include additional information.

  • complete 6.2 to 6.4.5 where applicable

Note: Do not complete at 6.5.

  • go to Step 50

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Step 50

Point 8. Connection to other SED(s)

  • complete at 8.1 where applicable

  • complete Signature of the sending institution details

  • Date

  • Signature

  • Stamp

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Step 51

SED F006 is a combination of E001 and E411.

SED F006 is used in the following situations

  • where a member state decides that it’s legislation is applicable but not by priority right in accordance with Article 68(1) and (2) of EC Regulation 883/04

  • as a notification of a provisional decision on the priority rules to be applied (claim form to be forwarded to the other Member State)

  • to inform where there is a difference of views between the institutions about which legislation is applicable and Article 6(2) to (5) of EC Regulation 987/09 applies

  • complete Number of attachments if necessary and Date sent information

Note: Information of the competent institutions is registered in the Master Directory which is accessible on the Internet and is aimed to be downloaded at each access point when the electronic exchange of information is available.

Note: When a claim is submitted after the birth of a first child, the requesting institution may not know the address of the competent institution. In that case the SED is sent to the liaison body of the member state and transferred by the latter to the competent institution. Otherwise it is sent directly to the previously or simultaneously competent institution. If you are unsure which institution to send the SED to contact International Support Team.

  • go to Step 52

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Step 52

Point 1. Case numbers

  • input sending institution case number (NINO) at 1.1

  • input receiving institution case number at 1.2 if known

  • go to Step 53

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Step 53

Point 2. Inform the reason for provisional decision

  • input the Reason for the provisional decision at 2.1

  • Note Free Text up to 500 characters

  • go to Step 54

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Step 54

Points 3, 4, 5 and 7. Information on claimant / spouse or partner / other person / child / children

  • fill in the necessary information of the claimant / spouse or partner / other person / child / children for the counterparty

  • fill in the PINs if known.

Note: The place of birth is necessary for several member states to identify the person without PIN. During electronic exchange of information place of birth is mandatory field, if the person is not identified with PIN of the counterparty. Where place of birth is not known write unknown in that point. If the person’s family name at birth is different from the father’s or mother’s family name then mention the father’s or mother’s family name at person’s birth. If the entire family is living together and it has been confirmed there is no need to repeat the address of the person.

Points 3.12, 4.12, 5.12 and 7.6. Personal situations element

Note: Where there is a difference of views between the institutions of two or more Member States about the residence of the person to whom the basis Regulations apply, explain the personal situation stating all the facts.

Note: Do not complete at 3.13.

  • go to Step 55

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Step 55

Point 6. Claiming authority

Note: This point is to be completed only if the child / children is in the care of an authority, organisation or department which is entitled to family benefit.

Note Complete this part if an authority such as a Local Authority has claimed Child Benefit for the child/ren

  • input Reason for authority claim at 6.1

Note: This point can be expanded to include additional information.

  • complete 6.2 to 6.4.5 where applicable

Note: Do not complete 6.5.

  • go to Step 56

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Step 56

Point 8 and 9. Amount, name and currency for family benefits per child and Total amount of family benefit(s) for the entire family

  • complete 8.1 to 8.7 and 9.1 to 9.6 where applicable

Note: Indicate the amount of benefits either per child or entire family.

Note: Fields are repeatable for more than one child or different kinds of family benefits.

  • go to Step 57

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Step 57

Point 10 and 11. Request for overpayment reimbursement per child / for the entire family

Note: Indicate the amount of benefits to be requested to be reimbursed either per child or the entire family.

Note: Fields are repeatable for more than one child or different kinds of family benefits.

  • complete 10.1 to 10.7 and 11.1 to 11.8 where applicable

  • go to Step 58

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Step 58

Point 12. Attachments

  • complete at 12.1 mentioning the number of the relevant SED where applicable

  • complete Signature of the sending institution details

  • Date

  • Signature

  • Stamp

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Step 59

SED F007 replaces E001.

SED F007 is used in the following situations

  • to inform the other Member State that it disagrees with the decision received

  • to inform the other Member State that it disagrees with their provisional decision according to Article 60(3) of EC Regulation 987/09 made on either SED F003 or F006

  • can be sent missing out F004 and F005

Note: The Member States should try to resolve the disagreement before F007 is sent.

  • complete Number of attachments if necessary and Date sent information

Note: Information of the competent institutions is registered in the Master Directory which is accessible on the Internet and is aimed to be downloaded at each access point when the electronic exchange of information is available.

Note: When a claim is submitted after the birth of a first child, the requesting institution may not know the address of the competent institution. In that case the SED is sent to the liaison body of the member state and transferred by the latter to the competent institution. Otherwise it is sent directly to the previously or simultaneously competent institution. If you are unsure which institution to send the SED to contact International Support Team.

  • go to Step 60

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Step 60

Point 1. Case numbers

  • input sending institution case number (NINO) at 1.1

  • input receiving institution case number at 1.2 if known

  • go to Step 61

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Step 61

Point 2. We disagree with provisional decision

  • input Date of your decision at 2.1

  • complete at 2.2 to 2.7 where applicable

  • complete Additional grounds for disagreement at 2.8

  • Note 2.8 Free text up to 500 characters

  • go to Step 62

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Step 62

Points 4, 5, 6 and 7. Information on claimant / spouse or partner / other person / child / children

  • fill in the necessary information of the claimant / spouse or partner / other person / child / children for the counterparty

Note: The mandatory fields to be filled in by the replying institution in case the information on F001 is otherwise correct are fields of identification items, family names(s), date of birth, sex.

  • fill in the PINs if known.

Note: The place of birth is necessary for several member states to identify the person without PIN. During electronic exchange of information place of birth is mandatory field, if the person is not identified with PIN of the counterparty. Where place of birth is not known write unknown in that point. If the person’s family name at birth is different from the father’s or mother’s family name then mention the father’s or mother’s family name at person’s birth. If the entire family is living together and it has been confirmed there is no need to repeat the address of the person.

Points 4.12, 5.12, 6.12 and 7.2. Personal situations element

Note: Where there is a difference of views between the institutions of two or more Member States about the residence of the person to whom the basis Regulations apply, explain the personal situation stating all the facts.

  • go to Step 63

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Step 63

Point 12. Attachments

  • complete at 8.1 mentioning the number of the relevant SED where applicable

  • complete Signature of the sending institution details

  • Date

  • Signature

  • Stamp

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Step 64

SED F008 replaces E001.

SED F008 is used in the following situations

  • to provide information on agreement / disagreement and the reasons for the decision

  • should follow F007

  • complete Number of attachments if necessary and Date sent information

Note: Information of the competent institutions is registered in the Master Directory which is accessible on the Internet and is aimed to be downloaded at each access point when the electronic exchange of information is available.

Note: When a claim is submitted after the birth of a first child, the requesting institution may not know the address of the competent institution. In that case the SED is sent to the liaison body of the member state and transferred by the latter to the competent institution. Otherwise it is sent directly to the previously or simultaneously competent institution. If you are unsure which institution to send the SED to contact International Support Team.

  • go to Step 65

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Step 65

Point 1. Case numbers

  • input sending institution case number (NINO) at 1.1

  • input receiving institution case number at 1.2 if known

  • go to Step 66

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Step 66

Point 2. Information on agreement / disagreement

  • input the date of the decision you agree with at 2.1

  • input the date of the decision you disagree with at 2.2

  • complete Additional information at 2.3

  • go to Step 67

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Step 67

Points 3. Claimant

  • select relevant Coverage by social security scheme box at 3.1

  • complete the start and end date of entitlement to family benefit at 3.2 to 3.2.2 where Covered by security scheme in sending Member State selected at 3.1

  • complete at 3.3 where Other reason selected at 3.1

  • complete at 3.5 to 3.6.5 where appropriate

  • go to Step 68

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Step 68

Point 4. Attachments

  • complete at 4.1 mentioning the number of the relevant SED where applicable

  • complete Signature of the sending institution details

  • Date

  • Signature

  • Stamp

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Step 69

SED F012 is a combination of E001 and E411.

SED F012 is used in the following situations

  • to request reimbursement for family benefits

  • to request reimbursement if this action is appropriate at a late date

  • to request reimbursement where there has been a provisional payment of benefits by either Member State according to Article 6(2) of EC Regulation 987/09

Note: Most reimbursement requests will have already been on F001, F002, F003 and F006.

  • complete Number of attachments and Date sent information

Note: Information of the competent institutions is registered in the Master Directory which is accessible on the Internet and is aimed to be downloaded at each access point when the electronic exchange of information is available.

Note: When a claim is submitted after the birth of a first child, the requesting institution may not know the address of the competent institution. In that case the SED is sent to the liaison body of the member state and transferred by the latter to the competent institution. Otherwise it is sent directly to the previously or simultaneously competent institution. If you are unsure which institution to send the SED to contact International Support Team.

  • go to Step 70

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Step 70

Point 1. Case numbers

  • input sending institution case number (NINO) at 1.1

  • input receiving institution case number at 1.2 if known

  • go to Step 71

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Step 71

Point 2. We request the reimbursement of

  • input Date of the overpayment decision at 2.1.1

  • select relevant Grounds for request of overpayment reimbursement 2.2

  • go to Step 72

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Step 72

Point 3. Additional information

  • complete Additional information at 3.1

Note: Free text up to 500 characters

  • go to Step 73

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Step 73

Point 4. Beneficiary (person)

  • select relevant Coverage by social security scheme box at 4.1

  • complete start and end dates of entitlement to family benefit at 4.2 to 4.2.2 where Covered by security scheme in sending Member State selected at 4.1

  • complete at 4.3 where Other reason selected at 4.1

  • complete at 4.4 to 4.6.5 where appropriate

  • go to Step 74

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Step 74

Point 5. Beneficiary (authority)

  • complete at 5.1 to 5.3.5 where appropriate

  • Note complete only if an authority such as a Local Authority has made a claim to Child Benefit for the child/ren

  • go to Step 75

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Step 75

Point 6. Information of child / children

  • complete at 6.1 to 6.4 where appropriate

  • go to Step 76

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Step 76

Point 7 and 8. Amount, name and currency for family benefits per child and Total amount of family benefit(s) for the entire family

  • complete 7.1 to 7.7 and 8.1 to 8.6 where applicable

Note: Indicate the amount of benefits either per child or entire family.

Note: Fields are repeatable for more than one child or different kinds of family benefits.

  • go to Step 77

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Step 77

Point 9 and 10. Request for overpayment reimbursement per child / for the entire family

Note: Indicate the amount of benefits to be requested to be reimbursed either per child or the entire family.

Note: Fields are repeatable for more than one child or different kinds of family benefits.

  • complete 9.1 to 9.7 and 10.1 to 10.7.2 where applicable

  • go to Step 78

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Step 78

Point 11. Attachments

  • complete at 11.1 mentioning the number of the relevant SED where applicable

  • complete Signature of the sending institution details

  • Date

  • Signature

  • Stamp

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Step 79

SED F013 is used in the following situations

  • to reply to a reimbursement request

  • to reply to a request reimbursement where there has been a provisional payment of benefits by either Member State according to Article 6(2) of EC Regulation 987/09

Note: Most reimbursement requests replies will have already been on F001, F002, F003 and F006.

  • complete Number of attachments if necessary and Date sent information

Note: Information of the competent institutions is registered in the Master Directory which is accessible on the Internet and is aimed to be downloaded at each access point when the electronic exchange of information is available.

Note: When a claim is submitted after the birth of a first child, the requesting institution may not know the address of the competent institution. In that case the SED is sent to the liaison body of the member state and transferred by the latter to the competent institution. Otherwise it is sent directly to the previously or simultaneously competent institution. If you are unsure which institution to send the SED to contact International Support Team.

  • go to Step 80

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Step 80

Point 1. Case numbers

  • input sending institution case number (NINO) at 1.1

  • input receiving institution case number at 1.2 if known

  • go to Step 81

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Step 81

Point 2. Reply to request for reimbursement

  • input Date of the decision at 2.1.1

  • select relevant box at Grounds for request of overpayment reimbursement at 2.2

  • go to Step 82

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Step 82

Point 3. Additional information

  • complete Additional information at 3.1

  • Free text up to 500 characters

  • go to Step 83

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Step 83

Point 4. Beneficiary (person)

  • select relevant Coverage by social security scheme box at 4.1

  • complete start and end dates of entitlement to family benefit at 4.2 to 4.2.2 where Covered by security scheme in replying Member State selected at 4.1

  • complete at 4.3 where Other reason selected at 4.1

  • complete at 4.4 to 4.6.5 where appropriate

  • go to Step 84

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Step 84

Point 5. Beneficiary (authority)

  • complete at 5.1 to 5.3.5 where appropriate

  • Note only complete if an authority such as a Local Authority has claimed Child Benefit for the child/ren

  • go to Step 85

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Step 85

Point 6. Information of child / children

  • complete at 6.1 to 6.4 where appropriate

  • go to Step 86

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Step 86

Point 7 and 8. Amount, name and currency for family benefits per child and Total amount of family benefit(s) for the entire family

  • complete 7.1 to 7.7 and 8.1 to 8.6 where applicable

Note: Indicate the amount of benefits either per child or entire family.

Note: Fields are repeatable for more than one child or different kinds of family benefits.

  • go to Step 87

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Step 87

Point 9 and 10. Reply to request of overpayment reimbursement per child / for the entire family

Note: Indicate the amount of benefits to be requested to be reimbursed either per child or the entire family.

Note: Fields are repeatable for more than one child or different kinds of family benefits.

  • complete 9.1 to 9.7 and 10.1 to 10.7.2 where applicable

  • go to Step 88

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Step 88

Point 11. Attachments

  • complete at 11.1 mentioning the number of the relevant SED where applicable

  • complete Signature of the sending institution details

  • Date

  • Signature

  • Stamp

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Step 89

Note: The UK carries out it’s annual reviews with the customer, however, other member states may send us F014 to ask about changes in circumstance.

SED F014 is used in the following situations

  • for the competent member state to check at least annually with the other competent member state for any possible changes in circumstance

Note: It is up to each member states legislation or procedures whether it makes this check and / or how often this check is made.

  • where the competent member state is paying benefits for family members residing in another member state and needs to check for any possible changes in circumstance for example changes in the employment status of a family member

Note: In the basic situations where either of the member states receives information that may affect the competence or amount of benefits paid, it will be notified with SED F001 instead of F014.

  • complete Number of attachments if necessary and Date sent information

Note: Information of the competent institutions is registered in the Master Directory which is accessible on the Internet and is aimed to be downloaded at each access point when the electronic exchange of information is available.

Note: When a claim is submitted after the birth of a first child, the requesting institution may not know the address of the competent institution. In that case the SED is sent to the liaison body of the member state and transferred by the latter to the competent institution. Otherwise it is sent directly to the previously or simultaneously competent institution.

  • go to Step 90

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Step 90

Point 1. Case numbers

  • input sending institution case number (NINO) at 1.1

  • input receiving institution case number at 1.2 if known

  • go to Step 91

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Step 91

Point 2. Receipt of application for family benefits

  • input Date of receipt of the application at 2.1

Note: This same information is also contained by the replying member state if it has received an application either directly by the claimant or by transmission from the requesting institution. These dates can be important in a conflict situation where a decision about provisional payment of benefits has to be made according to article 6(2) in Regulation (EC) No 987/2009 and the conflict concerns the residence of the child. In this situation the provisional payment should be made by the member state who first received an application.

  • select relevant box Information on application at 2.2

  • complete Points for which more information is needed at 2.3 where Provide us with information in points has been selected at 2.2

Note: 2.3 Free text up to 500 characters

  • go to Step 92

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Step 92

Point 3. Information about change in circumstances

  • select the relevant box if a change in circumstance has occurred

Note: Where there has been a change previous to the annual check, consider whether to use F001 instead of F014. It is advisable to use F001 in these circumstances.

  • go to Step 93

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Step 93

Point 4. Additional request for information

Note: Indicate here all the relevant information regarding the change in circumstances or if there has been no change at all in circumstances indicate it here. This ensures you avoid the need to complete more than the mandatory fields of the identification items of persons in points claimant, spouse/ or partner, other person and child / children.

Note: Free text up to 500 characters

  • go to Step 94

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Step 94

Points 5, 6, 7 and 9. Information on claimant / spouse or partner / other person / child / children

  • where there has been no change in circumstances fill in the necessary information of the claimant / spouse or partner / other person / child / children for the counterparty

Note: The mandatory fields to be filled in are fields of identification items, family names(s), forename(s), date of birth, sex.

  • fill in the PINs if known.

Note: The place of birth is necessary for several member states to identify the person without PIN. During electronic exchange of information place of birth is mandatory field, if the person is not identified with PIN of the counterparty. Where place of birth is not known write unknown in that point. If the person’s family name at birth is different from the father’s or mother’s family name then mention the father’s or mother’s family name at person’s birth. If the entire family is living together and it has been confirmed there is no need to repeat the address of the person.

Points 5.12, 6.12, 7.12 and 9.6. Personal situations element

Note: Where there is a difference of views between the institutions of two or more Member States about the residence of the person to whom the basis Regulations apply, explain the personal situation stating all the facts.

  • go to Step 95

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Step 95

Point 8. Claiming authority

Note: This point is to be completed only if the child / children is in the care of an authority, organisation or department which is claiming and entitled to family benefit.

  • input Reason for authority claim at 8.1

Note: This point can be expanded to include additional information.

  • complete 8.2 to 8.5.2 where applicable

  • go to Step 96

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Step 96

Point 10 and 11. Amount, name and currency for family benefits per child and Total amount of family benefit(s) for the entire family

  • complete 10.1 to 10.7 and 11.1 to 11.6 where applicable

Note: Indicate the amount of benefits either per child or entire family.

Note: Fields are repeatable for more than one child or different kinds of family benefits.

  • go to Step 97

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Step 97

Point 12 and 13. Request for overpayment reimbursement per child / for the entire family

Note: Indicate the amount of benefits to be requested to be reimbursed either per child or the entire family.

Note: Fields are repeatable for more than one child or different kinds of family benefits.

  • complete 12.1 to 12.7 and 13.1 to 13.8 where applicable

Note:12.1 to 12.7 should only be selected as a variable if reimbursement is being requested by child

Note:13.1 to 13.8 should only be selected as a variable if reimbursement is being requested for the entire family

  • go to Step 98

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Step 98

Point 14. Connection to other SED(s)

Note: If you are sending another SED with this one for example F026 for further information state this at 14.1

  • complete at 14.1 where applicable

  • complete Signature of the sending institution details

  • Date

  • Signature

  • Stamp

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Step 99

SED F015 is used in the following situations

  • where the competent member state replies to the annual request from the other competent member state of any possible change in circumstances

  • to reply to F014

  • complete Number of attachments if necessary and Date sent information

Note: Information of the competent institutions is registered in the Master Directory which is accessible on the Internet and is aimed to be downloaded at each access point when the electronic exchange of information is available.

Note: When a claim is submitted after the birth of a first child, the requesting institution may not know the address of the competent institution. In that case the SED is sent to the liaison body of the member state and transferred by the latter to the competent institution. Otherwise it is sent directly to the previously or simultaneously competent institution.

  • go to Step 100

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Step 100

Point 1. Case numbers

  • input sending institution case number (NINO) at 1.1

  • input receiving institution case number at 1.2 if known

  • go to Step 101

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Step 101

Point 2. Receipt of application for family benefits

  • input Date of receipt of the application at 2.1

Note: This same information is also contained by the replying member state if it has received an application either directly by the claimant or by transmission from the requesting institution. These dates can be important in a conflict situation where a decision about provisional payment of benefits has to be made according to article 6(2) in Regulation (EC) No 987/2009 and the conflict concerns the residence of the child. In this situation the provisional payment should be made by the member state who first received an application.

  • select relevant box Information on application at 2.2

  • complete Points for which more information is needed at 2.3 where Provide us with information in points has been selected at 2.2

  • Note 2.3 Free text up to 500 characters

  • go to Step 102

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Step 102

Point 3. Information about change in circumstances

  • select the relevant box if a change in circumstance has occurred

Note: Where there has been a change previous to the annual check, consider whether to use F001 instead of F014. It is advisable to use F001 IN these circumstances.

  • go to Step 103

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Step 103

Point 4. Additional request for information

Note: Indicate here all the relevant information regarding the change in circumstances or if there has been no change at all in circumstances indicate it here. This ensures you avoid the need to complete more than the mandatory fields of the identification items of persons in points claimant, spouse/ or partner, other person and child / children.

Note: Free text up to 500 characters

  • go to Step 104

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Step 104

Points 5, 6, 7 and 9. Information on claimant / spouse or partner / other person / child / children

  • fill in the necessary information of the claimant / spouse or partner / other person / child / children for the counterparty

Note: The mandatory fields to be filled in by the replying institution are fields of identification items, family names(s), date of birth, sex and the items listed by the requesting institution in point 2.3 if available.

  • fill in the PINs if known.

Note: The place of birth is necessary for several member states to identify the person without PIN. During electronic exchange of information place of birth is mandatory field, if the person is not identified with PIN of the counterparty. Where place of birth is not known write unknown in that point. If the person’s family name at birth is different from the father’s or mother’s family name then mention the father’s or mother’s family name at person’s birth. If the entire family is living together and it has been confirmed there is no need to repeat the address of the person.

Points 5.12, 6.12, 7.12 and 9.6. Personal situations element

  • go to Step 105

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Step 105

Point 8. Claiming authority

Note: This point is to be completed only if the child / children is in the care of an authority, organisation or department which is claiming and entitled to family benefit.

  • input Reason for authority claim at 8.1

Note: This point can be expanded to include additional information.

  • complete 8.2 to 8.4.5 where applicable

  • do not complete 8.5

  • go to Step 106

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Step 106

Point 10 and 11. Amount, name and currency for family benefits per child and Total amount of family benefit(s) for the entire family

  • complete 10.1 to 10.7 and 11.1 to 11.6 where applicable

Note: Indicate the amount of benefits either per child or entire family.

Note: Fields are repeatable for more than one child or different kinds of family benefits.

  • go to Step 107

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Step 107

Point 12 and 13. Request for overpayment reimbursement per child / for the entire family

Note: Indicate the amount of benefits to be requested to be reimbursed either per child or the entire family.

Note: Fields are repeatable for more than one child or different kinds of family benefits.

  • complete 12.1 to 12.7 and 13.1 to 13.8 where applicable

Note:12.1 to 12.7 should only be selected as a variable if reimbursement is being requested by child

Note:13.1 to 13.7.2 should only be selected as a variable if reimbursement is being requested for the entire family

  • input the reasons for requesting overpayment reimbursement at 13.8

  • go to Step 108

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Step 108

Point 14. Connection to other SED(s)

Note: If you are sending another SED with this one for example F026 for further information state this at 14.1

  • complete at 14.1 where applicable

  • complete Signature of the sending institution details

  • Date

  • Signature

  • Stamp

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Step 109

SED F026 replaces E001.

SED F026 is used in the following situations

  • to request any further information

Note: It must always be used if for circumstances which are not covered in other family benefit SEDs.

  • where in some member states family benefit can continue beyond specified age limits if the child continues to attend school or college or is registered as being unemployed. In this case the member state sends F026 to ask information about the child. This SED could also be connected to SED F001 for determining competency.

  • where a member state needs information about income.

  • Note only relevant in some member states

  • That member state sends F026 to the other member state if there are some special income related benefits.

  • when a child is adopted in one member state and parent or person treated as such and the child has moved to another member state whish is competent to grant family benefits. The member state of present residence asks the member state of adoption about relevant information and documents.

Note: F026 should be used if there are special requirements according to national legislation.

  • complete Number of attachments if necessary and Date sent information

Note: Information of the competent institutions is registered in the Master Directory which is accessible on the Internet and is aimed to be downloaded at each access point when the electronic exchange of information is available.

Note: When a claim is submitted after the birth of a first child, the requesting institution may not know the address of the competent institution. In that case the SED is sent to the liaison body of the member state and transferred by the latter to the competent institution. Otherwise it is sent directly to the previously or simultaneously competent institution. If you are unsure which institution to send the SED to contact International Support Team.

  • go to Step 110

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Step 110

Point 1. Case numbers

  • input sending institution case number (NINO) at 1.1

  • input receiving institution case number at 1.2 if known

  • go to Step 111

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Step 111

Point 2. Requested information

Note: In this point if the requested information concerns the child / children , mention the forename, family name and date of birth of the child or person and the point number for requested information.

Note: You are able to request information of more than one child / person.

  • complete at 2.1 if appropriate

Note: Free text up to 500 characters

  • go to Step 112

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Step 112

Point 3. Person

  • complete necessary information

Note: Coverage by social security schemes simply means entitled to family benefits in the member state.

Note: The place of birth is necessary for several member states to identify the person without PIN. During electronic exchange of information place of birth is mandatory field, if the person is not identified with PIN of the counterparty. Where place of birth is not known write unknown in that point. If the person’s family name at birth is different from the father’s or mother’s family name then mention the father’s or mother’s family name at person’s birth.

  • go to Step 113

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Step 113

Points 4 to 10. Request of different kind of information

  • select the relevant box information is requested

Note: Some points are not relevant to all member states.

Note: In case some other information or request is needed, use additional request / information field.

  • go to Step 114

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Step 114

Point 11. Additional request

  • complete for any additional request at 11.1 to include additional information up to 500 spaces

  • go to Step 115

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Step 115

Point 12. Connection to other SED(s)

Note: If you are sending another SED with this one state this at 12.1.

  • complete at 12.1 where applicable

  • complete Signature of the sending institution details

  • Date

  • Signature

  • Stamp

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Step 116

SED F027 replaces E001.

SED F027 is used in the following situation

  • the replying Member State provides the additional information it has been asked for on F026

  • complete Number of attachments if necessary and Date sent information

Note: Information of the competent institutions is registered in the Master Directory which is accessible on the Internet and is aimed to be downloaded at each access point when the electronic exchange of information is available. If you are unsure which institution to send the SED to contact International Support Team.

  • go to Step 117

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Step 117

Point 1. Case numbers

  • input sending institution case number (NINO) at 1.1

  • input receiving institution case number at 1.2 if known

  • go to Step 118

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Step 118

Point 2. Reply to requested information

Note: This point is for the reply.

Note: These points can be expanded to include additional information up to 500 spaces.

  • complete Reply at 2.1

  • go to Step 119

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Step 119

Point 3. Person

  • complete necessary information

Note: If the PIN is not known provide as much detail to identify the person as possible.

  • go to Step 120

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Step 120

Points 4 to 10.

  • complete points 4 to 10 where necessary

  • go to Step 121

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Step 121

Point 11. Reply to additional request

Note: This field is meant for any additional information and can be expanded to include additional information up to 500 spaces

  • complete 11.1 where necessary

  • go to Step 122

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Step 122

Point 12. Attachments

Note: If some other SED is attached to this one mention the number of that SED at 12.1

  • complete at 12.1 where applicable

  • complete Signature of the sending institution details

  • Date

  • Signature

  • Stamp

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