SolvedTCM1000514 | How to reject a pre-award claim due to no response
From HM Revenue & Customs · Tax Credits Manual
Version 1.0
Changes to previous version - new guidance.
Step 1
On the ‘Application Summary’ screen
select ‘File’ on the toolbar
select ‘Next’ from the options available
select ‘Application’ on the toolbar
select ‘Verification Failures’ from the options available. You’ll be taken to the ‘Key Data Entry’ screen
enter the customer’s NINO
select ‘OK’. You’ll be taken to the ‘Manage Verification Failures’ screen
go to Step 2.
Step 2
On the ‘Manage Verification Failures’ screen
select ‘Navigate’ on the toolbar
select ‘Reject Application’ from the options available
select ‘Text’
enter the reason ‘You have not provided the information we asked for to enable us to process the claim’
select ‘OK’. You’ll be taken to the ‘Reject Application’ screen
select ‘OK’. You’ll be taken back to the ‘Manage Verification Failures’ screen
select ‘OK’. You’ve rejected the claim.