SolvedTCM1000283 | How to check if the customers payments have been reduced because their net entitlement has been reduced
From HM Revenue & Customs · Tax Credits Manual
Version 1.0
Changes to previous version - new guidance
Step 1
On the ‘Function’ menu
select ‘Award’ from the options available
select ‘View’. You will be taken to the key entry data screen
enter the customer’s NINO
select ‘Latest’
select ‘OK’. You will be taken to the latest award
select ‘View Calculation’. You will be taken to the ‘View Calculation’ screen
select ‘View Taper Calcs’. You will be taken to the ‘View Taper Calcs’ screen
make a note of the payments that are currently made to the customer
select ‘Cancel’ three times to return to the key entry screen
select ‘All’
select ‘OK’. You will be taken to the ‘Award Summary’ screen
select the previous award version from the one you’ve just viewed
select ‘View Calculation’. You will be taken to the ‘View Calculation’ screen
select ‘View Taper Calcs’. You will be taken to the ‘View Taper Calcs’ screen
compare the entitlements from the latest award to the previous version.