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Contents

Official guidance
Tax Credits Manual
  • TCM0010000 · Appeals
  • TCM0020000 · Backdating
  • TCM0025000 · Breathing Space
  • TCM0030000 · Changes
  • TCM0060000 · Claims
  • TCM0090000 · Contact
  • TCM0110000 · Eligibility
  • TCM0130000 · Miscellaneous
  • TCM0150000 · Notes
  • TCM0180000 · Notices
  • TCM0190000 · NTC listings
  • TCM0200000 · Passported benefits
  • TCM0210000 · Payment
  • TCM0250000 · Renewals
  • TCM0280000 · Specialist areas
  • TCM0310000 · Extra information
  • TCM0330000 · Stopping tax credits
  • TCM0040040 · Page Deleted
  • TCM0066280 · Claims - capture (L-P): Pre-capture checks - Manual Capture team
  • TCM0370160 · Stopping tax credits: work lists (unprocessed): appeal only
  • TCM0370240 · Stopping tax credits: work lists (unprocessed): Compliance, SCO or inhibited only
  • TCM0370320 · Stopping tax credits: work lists (unprocessed): RTI incompatible
  • TCM0370360 · Stopping tax credits: work lists (unprocessed): incomplete or unsigned
  • TCM0370440 · Stopping tax credits: work lists (unprocessed): NINO, P marker or IYSD not present (Info)
  • TCM0370560 · Stopping tax credits: work lists (unprocessed): unprocessed change of circumstances
  • TCM0370600 · Stopping tax credits: work lists (unprocessed): verification failure
  • TCM1000001 · How to update Household Notes
  • TCM1000002 · How to find a customer's 1SD or 2SD
  • TCM1000003 · How to tell if an annual declaration is incomplete
  • TCM1000004 · How to access a work list and establish the reason for a work list item
  • TCM1000005 · How to access the Application Correction function
  • TCM1000006 · How to access the Capture Renewal Declaration function
  • TCM1000007 · How to check for the correct award version
  • TCM1000008 · How to set an action date
  • TCM1000009 · How to complete form TC664
  • TCM1000010 · How to check if an Annual Declaration has already been marked as not served
  • TCM1000011 · How to obtain details from the View S17 Details function
  • TCM1000012 · How to access details held on the tax credits computer
  • TCM1000013 · How to establish the reason for the household ending
  • TCM1000014 · How to find the Access to DWP Data System manual
  • TCM1000015 · How to capture renewal information
  • TCM1000016 · How to amend PY and PY-1 income details
  • TCM1000017 · How to finalise PY and renew CY using Manage Finalise
  • TCM1000018 · How to renew CY using Manage Finalise
  • TCM1000019 · How to override the PY-1 incompatibility failure
  • TCM1000020 · How to check a verification failure
  • TCM1000021 · How to view Application Notes
  • TCM1000022 · How to find a Compliance Officer’s details
  • TCM1000023 · How to transfer a case to another MU
  • TCM1000024 · How to check if the Complex Case marker has been set
  • TCM1000025 · How to check the status of a claim
  • TCM1000026 · How to check for an open account status
  • TCM1000027 · How to check for a class 16 remission
  • TCM1000028 · How to update Application Notes
  • TCM1000029 · How to contact Debt Management
  • TCM1000030 · How to retain a work list item
  • TCM1000031 · How to mark an address as RLS
  • TCM1000032 · How to complete the Amend Finish screen
  • TCM1000033 · How to cancel the checkbox in the Formal Agreement field
  • TCM1000034 · How to complete a MANC1 form
  • TCM1000035 · How to access the Rules Based Service - International right to reside test
  • TCM1000036 · How to complete the Free Format screen
  • TCM1000037 · How to use Digital Mail Service (DMS)
  • TCM1000038 · How to refer a case to the International Claims IN team
  • TCM1000039 · How to change a customers first specified date (1SD)
  • TCM1000040 · How to access the household breakdown 1 reply listing
  • TCM1000041 · How check employment for STU no NINO cases only
  • TCM1000042 · How to establish the SOA issue date
  • TCM1000043 · How to check if the Annual Declaration has been received
  • TCM1000044 · How to check if the household ended during the renewals period
  • TCM1000045 · How to calculate the earliest date a child can be excluded - post award
  • TCM1000046 · How to identify the end date of a restored claim
  • TCM1000047 · How to identify the start date of a new claim
  • TCM1000048 · How to check what Annual Declaration information has been provided
  • TCM1000049 · How to check how many Annual Declarations have been received
  • TCM1000050 · How to check which customer returned the Annual Declaration
  • TCM1000051 · How to request manual correspondence for a Subject Access Request
  • TCM1000052 · How to check if an award is WTC, CTC or both WTC and CTC
  • TCM1000053 · How to check the customer’s date of birth and number of hours worked
  • TCM1000054 · How to set the manual issue date and finalise PY and or PY-1 for RLS cases
  • TCM1000055 · How to take screen prints of a tax credits claim
  • TCM1000056 · How to check the overpayment amount outstanding on the tax credit computer
  • TCM1000057 · How to determine when correspondence should be sent to storage or when it should be destroyed
  • TCM1000058 · How to conduct the self-employment assessment
  • TCM1000059 · How to check employment details in National Pay As You Earn Service (NPS)
  • TCM1000060 · How to check the customer’s income figures
  • TCM1000061 · How to automatically populate a bank/building society address
  • TCM1000062 · How to update new child details on a pre-award claim
  • TCM1000063 · How to set or remove the Manual Correspondence marker
  • TCM1000065 · How to calculate recovered debt to be repaid, following a bankruptcy order
  • TCM1000066 · How to make a note of a 1st specified date in household notes
  • TCM1000067 · How to view Household Notes
  • TCM1000068 · How to determine if a tax credit award has been finalised once or more than once
  • TCM1000069 · How to check if a final award notice has been issued
  • TCM1000070 · How to check the version date of an award
  • TCM1000071 · How to check if a Child Benefit claim includes bank details
  • TCM1000072 · How to check if the Fast Track WTC processing rules are satisfied
  • TCM1000073 · How to check if tax credits are currently in payment
  • TCM1000074 · How to check if a payment schedule has been set up
  • TCM1000075 · How to check if the Fast Track new child processing rules are satisfied
  • TCM1000076 · How to check if there is already a tax credits claim for either or both customers
  • TCM1000077 · How to check if award period overlaps start date of Fast Track new child claim
  • TCM1000078 · How to check if a new claim is from the same customer household as an existing claim
  • TCM1000080 · How to check or update the PAD notes
  • TCM1000081 · How to Use View Household Account to obtain any outstanding overpayment or underpayment amount - Mismatch team only
  • TCM1000082 · How to withdraw and resurrect a pre - award mismatched claim - Mismatch team only
  • TCM1000083 · How to calculate responsibility start and end dates - No ‘shared care’ - Failed customer responsible
  • TCM1000084 · How to check if recovery of an overpayment has been suspended
  • TCM1000085 · How to confirm a manual remission
  • TCM1000086 · How to request a re-issue of the IYS17
  • TCM1000087 · How to check the version history screens on a mismatched claim - Mismatch team only
  • TCM1000088 · How to Complete Hardship Top-up sheet
  • TCM1000089 · How to use the SEES Tax Credits Entitlement Calculator
  • TCM1000091 · How to identify the cause of a rule 12 verification failure
  • TCM1000092 · How to correct a pre-award rule 12 verification failure caused by an obvious mistake
  • TCM1000093 · How to enter benefit start or end dates on a post award claim
  • TCM1000094 · How to check if a typo error has been made on the account details or if it has been completely changed
  • TCM1000095 · How to calculate responsibility start and end dates - Ongoing ‘shared care’ - Failed customer responsible
  • TCM1000096 · How to clear an entry on the Remission Database
  • TCM1000097 · How to find DWP local office contact details
  • TCM1000098 · How to check NTC for an FTNAE marker in a pre-award claim
  • TCM1000099 · How to check for a date of death on TBS
  • TCM1000101 · How to check the status of an award
  • TCM1000102 · How to check income used in calculation and access View Elements screen
  • TCM1000103 · How to mark the Annual Declaration as not served
  • TCM1000104 · How to check the date the Annual Declaration was issued
  • TCM1000105 · How to check if the RLS signal has been set
  • TCM1000106 · How to make complete and process into award a pre award claim, customer working 16+ hours a week and receiving Income based Employment and Support Allowance (ESA) or Pension Credit (PC)
  • TCM1000107 · How to access the Manage Verification Failures screen from the Verification Failures work list
  • TCM1000108 · How to view Application Notes from the Manage Verification Failures screen
  • TCM1000109 · How to check for disability on a pre-award application
  • TCM1000110 · How to refer a case to the Manual Payments Team
  • TCM1000111 · How to check the customer’s name or current address in function View Application
  • TCM1000112 · How to lift overpayment suspension marker
  • TCM1000113 · How to check SAR is in correct order
  • TCM1000114 · How to complete a Structured Electronic Document (SED)
  • TCM1000115 · How to trace an individual for HSV 1
  • TCM1000116 · How to access function Manage Finalisation
  • TCM1000117 · How to check which signals are set
  • TCM1000118 · How to find the status of a claim using function View Claim Summary
  • TCM1000119 · How to find the date a notice was issued
  • TCM1000120 · How to find the type of notice that was issued
  • TCM1000121 · How to determine which customer to re-issue an S17 notice to
  • TCM1000122 · How to issue duplicate or copy notices
  • TCM1000123 · How to check for an Unprocessed S17 work list item
  • TCM1000124 · How to access SEES letters and forms
  • TCM1000125 · How to update notes on CMA in a rejected claim
  • TCM1000126 · How to issue a manual statement of account
  • TCM1000127 · How to check for Special Needs markers
  • TCM1000128 · How to check if award ended due to death of customer or partner
  • TCM1000129 · How to check for a partner or an appointee
  • TCM1000130 · How to trace a customer’s address on TBS
  • TCM1000131 · How to check what is preventing a decision on a newly-captured Fast Track claim
  • TCM1000132 · How to check the ICT database for a work item
  • TCM1000133 · How to update the ICT database
  • TCM1000134 · How to recall a BACS payment
  • TCM1000135 · How to process a WTC upfront complex case with a verification failure to Award Issued
  • TCM1000136 · How to set the Complex Case and Manual Correspondence markers
  • TCM1000137 · How to identify if new PY income has an impact on PY entitlement
  • TCM1000138 · How to identify a rule 12 verification failure obvious mistake
  • TCM1000139 · How to calculate average weekly childcare costs
  • TCM1000140 · How to calculate childcare effective dates
  • TCM1000141 · How to check if the childcare change has been reported too far in the future
  • TCM1000142 · How to check for any work list items
  • TCM1000143 · How to amend the previous childcare costs end date to prevent an overlap of childcare costs
  • TCM1000144 · How to check if payment has been paid by URP Bacs
  • TCM1000145 · How to find a childcare provider’s address
  • TCM1000146 · How to check the bill status on NPS for a customer who is trading as self-employed
  • TCM1000147 · How to check if a new claim has been submitted
  • TCM1000148 · How to lift the suspension marker if manual payments have been posted incorrectly
  • TCM1000149 · How to finalise, terminate, finalise and renew, or renew an award in function Manage Finalisation when working from a work list
  • TCM1000150 · How to view a customer’s verification failures
  • TCM1000151 · How to check the award status of a rebuilt mismatched clean claim - Mismatch team only
  • TCM1000152 · How to check if this is a child deceased claim
  • TCM1000153 · How to check the status of the renewal
  • TCM1000154 · How to check which signals are set in function View S17 Details
  • TCM1000155 · How to access an NTC Listing Unprocessed S17 work list
  • TCM1000156 · How to access an NTC Listing Unfinalised S17 work list
  • TCM1000157 · How to delete an NTC Listing Unprocessed S17 work list item
  • TCM1000158 · How to delete an NTC Listing Unfinalised S17 work list item
  • TCM1000159 · How to check if any subsequent year has been finalised
  • TCM1000160 · How to delete a work list item
  • TCM1000161 · How to check for and remit an overpayment caused by a mismatch - mismatch team only
  • TCM1000162 · How to amend the childcare provider’s name, approving body or registration number
  • TCM1000163 · How to end childcare costs
  • TCM1000164 · How to add an additional childcare provider and costs
  • TCM1000165 · How to amend the childcare provider’s address
  • TCM1000166 · How to enter childcare costs when they are claimed for the first time
  • TCM1000167 · How to change current childcare provider or childcare costs
  • TCM1000168 · How to recapture a clean claim after a mismatch - mismatch team only
  • TCM1000169 · How to household end the bad mismatched claim - mismatch team only
  • TCM1000170 · How to complete a NIRS referral template Mismatched claims only team
  • TCM1000171 · How to exclude a child or young person from a post award claim
  • TCM1000172 · How to amend or delete Appointee details
  • TCM1000173 · How to check, establish the reason for, set or remove the Finalisation Inhibited signal
  • TCM1000174 · How to obtain the customer’s phone number when claim is post award
  • TCM1000175 · How to obtain the customer’s telephone number when the claim is pre-award
  • TCM1000176 · How to update the customer’s phone number when the claim is post award
  • TCM1000177 · How to update the customer’s phone number when the claim is pre-award
  • TCM1000178 · How to use the SEES appointment system
  • TCM1000181 · How to check the reason for the rejection of a claim
  • TCM1000182 · How to add an additional child to a post award claim
  • TCM1000183 · How to check if previous year (PY) is finalised
  • TCM1000186 · How to check for a customer’s date of death
  • TCM1000187 · How to check if a customer is disabled
  • TCM1000188 · How to check if a customer is employed, self-employed or both
  • TCM1000189 · How to check the customer’s personal details
  • TCM1000190 · How to check the start and end dates of the WTC elements
  • TCM1000191 · How to complete a NIRS Update Referral template
  • TCM1000192 · How to complete an M1 referral form
  • TCM1000193 · How to trace a customer on TBS
  • TCM1000194 · How to complete the form AT37
  • TCM1000195 · How to identify which awards can be included in the IVA calculation
  • TCM1000196 · How to find the remission class
  • TCM1000197 · How to check if the claim is a nil award or is in payment
  • TCM1000198 · How to check if the customer receives IS, JSA, ESA or PC
  • TCM1000199 · How to check if payments are being recovered
  • TCM1000200 · How to calculate the outstanding overpayment and any recoveries made since the IVA date
  • TCM1000201 · How to update current year income details
  • TCM1000202 · How to update previous year income details
  • TCM1000203 · How to check for the 50+ element
  • TCM1000204 · How to check whether the Annual Declaration is a Reply Required or Auto Renewal
  • TCM1000205 · How to finalise PY
  • TCM1000206 · How to check if the Unfinalised work list entry is a single or multi entry work item
  • TCM1000207 · How to note a response date using the Maintain Appeal function
  • TCM1000208 · How to sort and filter a work list
  • TCM1000209 · How to check if the income is estimated or actual
  • TCM1000210 · How to amend estimated income to actual income
  • TCM1000211 · Appeals: How to refer or progress chase a case with the International team
  • TCM1000212 · How to check the award period covered by the notice
  • TCM1000213 · How to amend PY income details if PY is unfinalised
  • TCM1000215 · How to find the action date on a work list item
  • TCM1000216 · How to check the overpayment amount
  • TCM1000217 · How to check the date of a household breakdown
  • TCM1000218 · How to check the effective date of a claim
  • TCM1000219 · How to enter a disability start date for a child or young person for the first time
  • TCM1000221 · How to access function make or cancel remission
  • TCM1000222 · How to household end an award
  • TCM1000226 · How to withdraw a pre-award claim
  • TCM1000229 · How to check for CY entitlement
  • TCM1000230 · How to obtain personal details held on Child Benefit Service
  • TCM1000231 · How to add a child to a post award WTC upfront complex case
  • TCM1000232 · How to suspend payments
  • TCM1000233 · How to apply the Free Format
  • TCM1000234 · How to trace and match the employer on a pay WTC upfront complex case
  • TCM1000235 · How to authorise or reject a four-week run-on entitlement
  • TCM1000236 · How to pay and not remit a four-week run-on entitlement
  • TCM1000237 · How to pay and remit a four-week run-on entitlement
  • TCM1000238 · How to check if the ‘Refer to Local Recovery’ marker has been set
  • TCM1000239 · How to add a new child or young person to a post award claim
  • TCM1000240 · How to check if the child or young person is part of the existing household
  • TCM1000241 · How to check if the child or young person was excluded from the award
  • TCM1000242 · How to re-include the child or young person post award
  • TCM1000243 · How to calculate responsibility end and start dates when the failed customer is given responsibility for the child or young person
  • TCM1000244 · How to set the child responsibility include from date on a post award failed claim
  • TCM1000245 · How to check the start and end dates of child responsibility
  • TCM1000246 · How to check the date a claim was received
  • TCM1000247 · How to change the status of a verification failure
  • TCM1000248 · How to obtain or check a child’s reference number on a Child Benefit claim
  • TCM1000249 · How to check claim details using function View Application
  • TCM1000250 · How to access function Manage Verification Failures to obtain details of existing customer and failed customer
  • TCM1000251 · How to obtain or check the employer’s name, phone number, address and PAYE reference on post award claims
  • TCM1000252 · How to obtain the employer’s phone number, address and PAYE reference on pre-award claims
  • TCM1000253 · How to update the employer’s phone number on post award claims
  • TCM1000254 · How to update the employer’s phone number on pre-award claims
  • TCM1000255 · How to check if Full Time Education (FTE) needs to be confirmed
  • TCM1000256 · How to find the Information Disclosure Guidance Manual
  • TCM1000257 · How to access decision trees
  • TCM1000258 · How to disallow a potential EU CTC/WTC complex claim where the employment can’t be verified
  • TCM1000259 · How to check if a household breakdown is recorded
  • TCM1000260 · How to access Common Enquiry Service
  • TCM1000261 · How to complete a CA8288 for an International case only
  • TCM1000262 · How to use SEES to calculate a customer’s age at the effective date of claim
  • TCM1000263 · How to complete an E Form
  • TCM1000264 · How to read information provided on an E Form
  • TCM1000265 · How to respond to an E Form
  • TCM1000266 · How to check if the Child Benefit claim indicator has been set
  • TCM1000267 · How to update bank account details
  • TCM1000268 · How to complete the PAD
  • TCM1000269 · How to check if Child Benefit correspondence is open or closed and if the renewal inhibited signal is set
  • TCM1000270 · How to send POca details to Child Benefit Office
  • TCM1000271 · How to update customer details using CBUS schedules
  • TCM1000272 · How to update customer details using CBUS screens
  • TCM1000273 · How to check if there has been a change of circumstances
  • TCM1000274 · How to access Capture Current
  • TCM1000275 · How to complete a TC602 manual award notice for a WTC upfront complex case
  • TCM1000277 · How to check if the LPO referral is complete
  • TCM1000278 · How to check the status of a claim and what is preventing a decision on the newly-captured claim
  • TCM1000279 · How to update new work details on a pre-award claim
  • TCM1000280 · How to correct the JSA (IB) or ESA (IR) history on a post award claim
  • TCM1000281 · How to access view award to compare the elements on the current award version to the previous award version
  • TCM1000282 · How to use function Manage Withdrawal
  • TCM1000283 · How to check if the customers payments have been reduced because their net entitlement has been reduced
  • TCM1000284 · How to view Household Account to establish if a manual payment has been issued
  • TCM1000285 · How to use View Award to identify if a claim was incorrectly backdated when it was captured
  • TCM1000286 · How to set the child responsibility include from date on a pre-award failed claim
  • TCM1000287 · How to manually calculate a WTC only complex case where there hasn’t been a change of circumstances
  • TCM1000288 · How to determine the household pay day
  • TCM1000289 · How to check for manual payments posted on an account
  • TCM1000290 · How to use the CPT desktop screen
  • TCM1000291 · How to contact the Data Guardian
  • TCM1000292 · How to find and complete form MS164
  • TCM1000293 · How to check how the claim was received
  • TCM1000294 · How to send manually captured documents to the Document Management Team
  • TCM1000295 · How to transfer documents to another team
  • TCM1000296 · How to check the total payments posted to an account
  • TCM1000297 · How to check for a match on Child Benefit Service
  • TCM1000298 · How to calculate the date from which to add or re-include a child or young person
  • TCM1000299 · How to check for and clear a rule 2 verification failure
  • TCM1000300 · How to remove a child or young person from a pre-award claim
  • TCM1000301 · How to check whether the customer has been part of another household
  • TCM1000302 · How to check the dates for which a child or young person is included in a post award claim
  • TCM1000303 · How to check the date from which a child or young person is included in a pre-award claim
  • TCM1000304 · How to return to the worklist and transfer a case to another MU
  • TCM1000305 · How to check matching award details in function Manage Verification Failures
  • TCM1000306 · How to access the Children screen from function Manage Verification Failures
  • TCM1000308 · How to amend the effective date of a pre-award claim
  • TCM1000310 · How to complete form TC602 for a CTC only International case
  • TCM1000311 · How to complete form TC602 for a WTC upfront complex case revised award
  • TCM1000312 · How to view the View Direct Payment Schedule
  • TCM1000314 · How to check a child or young person exception dates
  • TCM1000316 · How to check for an EC claim indicator
  • TCM1000318 · How to view applicable Child Benefit rates
  • TCM1000320 · How to check the payment due date
  • TCM1000321 · How to access the Applicant Failed Payments work list and check the reason a payment failed
  • TCM1000322 · How to check for a new version of a claim after the original issue date of a payment
  • TCM1000323 · How to check if the award has ended
  • TCM1000324 · How to check if a claim is a single or joint claim
  • TCM1000325 · How to check if the bank details have changed
  • TCM1000327 · How to remove a Payment Suspension marker
  • TCM1000328 · How to delete bank account details
  • TCM1000330 · How to check for a new baby in the household
  • TCM1000331 · How to calculate how much the customer has repaid since 18/01/2010
  • TCM1000332 · How to apply the Minimum Earnings Threshold (MET) check to determine whether employment or self-employment is Genuine and Effective (G&E)
  • TCM1000333 · How to check the Construction Industry Scheme Reform (CISR) system
  • TCM1000334 · How to determine which e-forms to issue for an initial enquiry to a EU Member State
  • TCM1000335 · How to set a Manual Suspension marker
  • TCM1000336 · How to remove a Manual Suspension marker
  • TCM1000337 · How to obtain details that are on the Free Format screen
  • TCM1000338 · How to register a dispute
  • TCM1000339 · How to establish the period the overpayment relates to
  • TCM1000341 · How to set the issue date on a manual Annual Declaration
  • TCM1000342 · How to check income on Validate Large Payments team
  • TCM1000343 · How to obtain Personal Independence Payment notifications from Access to DWP Data Standard Enquiry Facility
  • TCM1000344 · How to use the Personal Independence Payment Notifications Database Caseworker functions
  • TCM1000345 · How to use the Personal Independence Payment Notifications Database Admin functions
  • TCM1000346 · How to check if there is an earlier rejected claim
  • TCM1000347 · How to check if the new total hours will increase or decrease the award
  • TCM1000348 · How to check the reason why an In Year S17 declaration is incomplete
  • TCM1000349 · How to send a case to storage using InSight
  • TCM1000350 · How to request documents stored on InSight
  • TCM1000351 · How to set an action date on NTC Listings
  • TCM1000352 · How to delete an entry from NTC Listings
  • TCM1000353 · How to check for exception changes within the four-week run-on period
  • TCM1000354 · How to complete the end date of the old job
  • TCM1000355 · How to enter new employed or self-employed work details
  • TCM1000356 · How to access view award to check the elements
  • TCM1000357 · How to find the date of the latest award version for a mismatch claim
  • TCM1000358 · How to identify the award start date
  • TCM1000359 · How to record the issue date of a TC603
  • TCM1000360 · How to use View Household Account to obtain the total amount paid
  • TCM1000361 · How to complete the late appeal template
  • TCM1000362 · How to close an appeal
  • TCM1000363 · How to check if a postcode is in the correct format
  • TCM1000364 · How to amend hours worked
  • TCM1000365 · How to check if you’ve all the employment details
  • TCM1000366 · How to check for an open appeal
  • TCM1000367 · How to set the issue date on a Finalised Award Notice TC602E
  • TCM1000368 · How to check if a Payment Suspension has been set
  • TCM1000370 · How to enter short-term childcare details
  • TCM1000371 · How to complete form DCI1
  • TCM1000372 · How to prompt a payment schedule for a complex case
  • TCM1000373 · How to check that an award version has been created for a WTC upfront complex case
  • TCM1000374 · How to check that a payment schedule has been set up for a WTC upfront complex case
  • TCM1000375 · How to obtain the information requested for disclosure
  • TCM1000376 · How to complete a witness statement
  • TCM1000377 · How to delete a duplicate child entry from NTC Listing
  • TCM1000378 · How to access NTC Listing to view details of a duplicate child record
  • TCM1000379 · How to check if the customer is entitled to the childcare element
  • TCM1000380 · How to amend the Connexions end date
  • TCM1000381 · How to change the Connexions include from date
  • TCM1000382 · How to change the FTNAE/AT include from date
  • TCM1000383 · How to enter the Connexions start and end date
  • TCM1000384 · How to enter a full-time non-advanced education or approved training end date
  • TCM1000385 · How to enter a full-time non-advanced education or approved training start date
  • TCM1000386 · How to use function View Household Account to obtain the outstanding overpayment amount
  • TCM1000387 · How to check if a manual payment has been posted to the correct award
  • TCM1000388 · How to check if there has been a remission
  • TCM1000394 · How to complete the post award subject to immigration control case calculation sheet
  • TCM1000395 · How to check if a customer is subject to immigration control
  • TCM1000396 · How to complete a Manual Payment Calculation Sheet on a post award Subject To Immigration Control (STIC) complex case
  • TCM1000397 · How to check for entitlement to the four-week run-on
  • TCM1000398 · How to check employment history details in TBS
  • TCM1000400 · How to check a child’s date of birth
  • TCM1000401 · How to check if either customer has been in receipt of IS or JSA/ESA
  • TCM1000402 · How to check Child Tax Credit entitlement
  • TCM1000403 · How to check if the Compliance Terminated signal is set
  • TCM1000404 · How to trace and match a complex case customer and check if they have a NINO or NONO
  • TCM1000405 · How to amend the Benefits History screen
  • TCM1000406 · How to check the start date of an award
  • TCM1000407 · How to access the B&C Claimant Compliance Referral System form
  • TCM1000408 · How to use the International Group database
  • TCM1000409 · How to view linked work items
  • TCM1000410 · How to compare details of the failed and existing claim when dealing with a verification failure
  • TCM1000411 · How to reject a claim due to a verification failure
  • TCM1000412 · How to access and use PARS
  • TCM1000413 · How to request sight of a cashcheque from Finance
  • TCM1000414 · How to check the status of a Joint Working case
  • TCM1000415 · How to register a case on Centaur
  • TCM1000416 · How to amend a case in Centaur
  • TCM1000417 · How to request calls to be burned to a CD
  • TCM1000418 · How to access Contact Management Application (CMA)
  • TCM1000419 · How to use viewer
  • TCM1000420 · How to send post via TNT
  • TCM1000421 · How to check National Insurance Recording System (NIRS) for Class 1 and Class 2 contributions
  • TCM1000422 · How to check National Insurance Recording System (NIRS) for nationality
  • TCM1000423 · How to check Self-Assessment 2000 (SA 2000) for self-employment
  • TCM1000424 · How to check National Insurance and PAYE Service (NPS) for employment
  • TCM1000425 · How to check National Insurance Recording System (NIRS) for date of entry
  • TCM1000427 · How to check details on a claim using function View Award
  • TCM1000428 · How to enter an issue date for a manual annual declaration
  • TCM1000429 · How to update a customer’s address
  • TCM1000430 · How to update Application Notes when working from a work list
  • TCM1000431 · How to check the received date of a pre-award claim from a Verification Failures work list
  • TCM1000432 · How to check whether an IVA remission has sent a payment to the customer
  • TCM1000433 · How to make sure form TC241 is fully completed
  • TCM1000434 · How to check which payment method has been used
  • TCM1000435 · How to check if a tax credits payment has been issued
  • TCM1000436 · How to remove summary failure details from a pre-award claim
  • TCM1000437 · How to check for the date a household breakdown was applied
  • TCM1000438 · How to check which payments were made after the household breakdown was notified
  • TCM1000439 · How to remove a dispute marker from an award
  • TCM1000440 · How to check if PVE payments were made after the household breakdown was notified
  • TCM1000441 · How to check if the award notice has been system issued
  • TCM1000443 · How to identify a resurrected claim
  • TCM1000444 · How to register an appeal on the tax credits computer
  • TCM1000445 · How to check Household Notes for details of manual payments made to the customer
  • TCM1000446 · How to check if the Manual Payment Request marker has been set
  • TCM1000447 · How to view Household Account to establish if all the manual payments have been posted to the customer's account
  • TCM1000448 · How to finalise and/or renew a claim after an appeal has been closed
  • TCM1000449 · How to check that an award version has been created on a Compliance case
  • TCM1000451 · How to calculate the outstanding overpayment before the time to pay (TTP) arrangement
  • TCM1000453 · How to close an appeal
  • TCM1000454 · How to check benefit history details
  • TCM1000455 · How to accept or reject a potential match - line managers only
  • TCM1000456 · How to find and access a claim on the Potential Match MU
  • TCM1000458 · How to access Application Change of Circumstances
  • TCM1000459 · How to note the start date of the overlapping award
  • TCM1000460 · How to restore a claim
  • TCM1000461 · How to convert foreign currency to British pounds
  • TCM1000462 · How to annualise income
  • TCM1000463 · How to check the received date of a pre-award claim
  • TCM1000464 · How to disregard an Annual Declaration
  • TCM1000465 · How to trace an individual using 'Trace Citizen'
  • TCM1000466 · How to check if a claim has been restored in function View S17 Details
  • TCM1000467 · How to check if the claim for CTC has been automatically backdated
  • TCM1000468 · How to check if the claim for WTC has been automatically backdated
  • TCM1000469 · How to check if the claim for WTC and CTC has been automatically backdated
  • TCM1000470 · How to check if the customer has claimed a Department for Work and Pensions (DWP) benefit using CBOL
  • TCM1000472 · How to arrange an Urgent Payment request- not within the hardship criteria
  • TCM1000473 · How to arrange a next day payment
  • TCM1000474 · How to use the Enquiry Centre Locator Tool
  • TCM1000475 · How to make sure the customer provides the correct identification when requesting an Enquiry Centre appointment
  • TCM1000476 · How to trace a child or young persons details on the tax credits computer
  • TCM1000477 · How to check NIRS to confirm liability to Class 2 NI contributions
  • TCM1000478 · How to access Claimant Compliance forms and letters on SEES
  • TCM1000479 · How to copy and print a screen from the computer
  • TCM1000480 · How to calculate the potential effective date of a claim
  • TCM1000483 · How to amend the customer’s or a child’s details
  • TCM1000484 · How to check if the claim version has progressed to award
  • TCM1000485 · How to check who is the nominated recipient for tax credits payments
  • TCM1000486 · How to check for payments made by the tax credits computer
  • TCM1000487 · How to check if payments are being made by the tax credits computer
  • TCM1000488 · How to check if the customer will qualify for an in-year adjustment
  • TCM1000489 · How to access function User Requested Payment
  • TCM1000490 · How to establish the customers entitlement using SEES and populate the Calculation sheet - Manual Payments Team
  • TCM1000491 · How to calculate the manual payments using the Calculation sheet
  • TCM1000492 · How to check if the customer is currently in receipt of the maximum award for CTC and/or WTC
  • TCM1000493 · How to follow the guidance in CGL instructions for carrying out a one year calculation
  • TCM1000495 · How to check for manual payments and enter them on the Calculation sheet
  • TCM1000496 · How to determine the amount to be paid after the next household pay day and enter this on the Calculation sheet
  • TCM1000497 · How to check if a notice to pay has been issued
  • TCM1000498 · How to check if the Loss of Benefit Sanction referral (LOB1) has been completed correctly
  • TCM1000499 · How to calculate the Loss of Benefit Sanction amount
  • TCM1000500 · How to check if a claim is ceased due to Universal Credit (UC)
  • TCM1000501 · How to process an Annual Declaration
  • TCM1000502 · How to check if account details are held for the payment recipient
  • TCM1000503 · How to establish if a PY and / or PY - 1 income is required
  • TCM1000504 · How to use Internal Caller Verification
  • TCM1000505 · How to obtain an income figure from Real Time Information (RTI) for Complex Renewals
  • TCM1000507 · How to access the HMRC fax template
  • TCM1000509 · How to search the manual payments BAU Database and URP Spreadsheet and create a new record
  • TCM1000510 · How to check if the customers address is RLS
  • TCM1000511 · How to check payments in when the customer has a time to pay (TTP) arrangement
  • TCM1000512 · How to remove the work details from a pre-award claim
  • TCM1000513 · How to remove a child’s date of birth from a pre-award claim
  • TCM1000514 · How to reject a pre-award claim due to no response
  • TCM1000515 · How to amend work details on a pre-award claim
  • TCM1000516 · How to check if there are any current year ‘Initial CY’ or ‘Amended’ awards that require a TC602 manual award notice issuing
  • TCM1000517 · How to check if there are any previous year or earlier ‘Finalised’ awards that require a TC602 manual award notice issuing
  • TCM1000518 · How to check if a customer is a crown servant or NAAFI worker
  • TCM1000519 · How to calculate a reimbursement
  • TCM1000522 · How to check if an in year adjustment or cross year recovery
  • TCM1000523 · How to adjust in year payments
  • TCM1000524 · How to determine the category of the award for MAPTH
  • TCM1000529 · How to refer for local recovery
  • TCM1000530 · How to access and generate a 'Check Character' in Print Payslip
  • TCM1000531 · How to check the Full Time Education Start Date and End Date fields
  • TCM1000532 · How to check the 50+ Start Date and End Date fields
  • TCM1000533 · How to check the overpayment amount and record the date the TC610 was issued
  • TCM1000534 · How to remove a dispute marker on a CSSG Debt Pilot case
  • TCM1000535 · How to access the Authorise User Requested Payments work list
  • TCM1000537 · How to check if the correct in year percentage has been set
  • TCM1000538 · How to issue a manual award notice
  • TCM1000539 · How to clear a case from the Compliance Failures Worklist
  • TCM1000540 · How to open and close a case on CCMIS
  • TCM1000541 · How to check for a previous address
  • TCM1000542 · How to print a Subject Access Request
  • TCM1000543 · How to check who has a case using ECCS
  • TCM1000544 · How to check if the customer has more than one claim with different details
  • TCM1000545 · How to check general notes using Child Benefit Service
  • TCM1000546 · How to check the date the claim ceased
  • TCM1000547 · How to check if an award is finalised
  • TCM1000548 · How to check for and apply a manual Universal Credit (UC) Stop Notice
  • TCM1000551 · How to access the National Direct Debit System (NDDS)
  • TCM1000552 · How to ‘Search Display Customer details’ on the National Direct Debit System (NDDS)
  • TCM1000553 · How to ‘Create Customer’ on the National Direct Debit System (NDDS)
  • TCM1000554 · How to continue from the ‘Display Customer Details’ in National Direct Debit System (NDDS)
  • TCM1000555 · How to amend customer details on the National Direct Debit System (NDDS)
  • TCM1000556 · How to ‘Amend Account Name Details’ on the National Direct Debit System (NDDS)
  • TCM1000557 · How to ‘Enter Account Details’ on the National Direct Debit System (NDDS)
  • TCM1000558 · How to ‘Confirm Customer Authority’ on the National Direct Debit System (NDDS)
  • TCM1000559 · How to set up a single payment plan on the National Direct Debit System (NDDS)
  • TCM1000560 · How to set up a payment plan on the National Direct Debit System (NDDS)
  • TCM1000561 · How to access and interpret function View Household Account to view the overpayments transferred for Cross Award Recovery
  • TCM1000562 · How to record a Tribunal decision 'Appeal Upheld' in function Maintain Appeal
  • TCM1000563 · How to record a Tribunal decision 'Appeal Overturned' in function Maintain Appeal
  • TCM1000564 · How to record a Tribunal decision 'Appeal Adjourned' in function Maintain Appeal
  • TCM1000565 · How to record a Tribunal decision 'Awaiting a Hearing Date' in function Maintain Appeal
  • TCM1000566 · How to record 'Appeal Withdrawn or Closed' in function Maintain Appeal
  • TCM1000567 · How to check if a work item shows the reason 'App'
  • TCM1000568 · How to enter a hearing date on NTC
  • TCM1000569 · How to complete the form AT38
  • TCM1000571 · How to view In Year S17 details
  • TCM1000572 · How to access function Maintain In Year Finalisation
  • TCM1000573 · How to finalise UY award
  • TCM1000574 · How to check if an In Year Declaration has already been marked as not served
  • TCM1000575 · How to mark the Award Declaration as not served
  • TCM1000576 · How to In Year Finalise after an appeal has closed
  • TCM1000577 · How to enter an issue date for an in year manual award declaration
  • TCM1000578 · How to check, establish the reason for, set or remove the Finalisation Inhibited signal
  • TCM1000579 · How to change a customers in year specified date (IYSD)
  • TCM1000580 · How to disregard an Award Declaration
  • TCM1000581 · How to check which customer has returned an Award Declaration
  • TCM1000582 · How to check for an unprocessed in year S17 work list item
  • TCM1000583 · How to determine which customer to re-issue an In Year S17 Notice to
  • TCM1000584 · How to Process an Award Declaration
  • TCM1000585 · How to check whether the Award Declaration is a Reply Required or Auto Finalisation
  • TCM1000586 · How to check if an award declaration is incomplete
  • TCM1000587 · How to check if the Award Declaration has been received and how it was made
  • TCM1000588 · How to check how many award declarations have been received
  • TCM1000589 · How to annualise income
  • TCM1000590 · How to find a customer’s In Year Specified Date
  • TCM1000591 · How to check the date the Award Declaration was issued
  • TCM1000592 · How to check what Award Declaration information has been provided
  • TCM1000593 · How to access the Capture In Year S17 Notice function
  • TCM1000594 · How to check the status of the In Year Finalisation
  • TCM1000596 · How to issue duplicate or copy notices
  • TCM1000597 · How to determine UY income
  • TCM1000598 · How to check which signals are set in function View In Year S17 Details
  • TCM1000599 · How to check for the correct award version
  • TCM1000600 · How to capture In Year Finalisation information
  • TCM1000601 · How to check if the unfinalised work list entry is a single or multi-entry work item
  • TCM1000602 · How to finalise an award in function maintain IY finalisation when working from a work list
  • TCM1000603 · How to check if a case has been selected for In Year Finalisation
  • TCM1000604 · How to access details held on the tax credits computer
  • TCM1000605 · How to update UY income details
  • TCM1000606 · How to capture In Year Finalisation information from a worklist
  • TCM1000607 · How to record the issue date of a TC603 on a Stopping Tax Credit Claim
  • TCM1000608 · How to calculate the daily rate for the UY-1 period in correction
  • TCM1000609 · How to calculate the daily rate for UY from the In Year S17 (IYS17) notice
  • TCM1000610 · How to check the number of days in the UY period through function 'Award View'
  • TCM1000611 · How to calculate whether an income figure falls within the daily rate percentage parameter
  • TCM1000612 · How to calculate whether the income figure falls within the RTI daily rate percentage parameter
  • TCM1000613 · How to check income limits on the IYS17 notice
  • TCM1000614 · How to calculate the daily rate of UY income, as displayed in Application Correction
  • TCM1000615 · How to check if there is a Stop Notice recorded
  • TCM1000616 · How to create a stop notice from a Dual Provision worklist entry
  • TCM1000617 · How to allow tax credit entitlement to continue from the Dual Provision worklist
  • TCM1000618 · How to apply an award recalculation
  • TCM1000621 · How to view in year S17 declaration details
  • TCM1000622 · How to check whether the IYS17 income is in an acceptable format
  • TCM1000623 · How to view UY income in 'Correction'
  • TCM1000624 · How to annualise the total household income using the RTI income figure
  • TCM1000625 · How to identify if there is a held change of circs on a claim selected for IYF
  • TCM1000626 · How to check if a customer has Universal Credit (UC) interest
  • TCM1000627 · How to make or cancel remission when debt has transferred to the Department for Work and Pensions (DWP)/Department for Communities (DfC)
  • TCM1000628 · How to check if customer’s postcode is in a closed postcode area
  • TCM1000629 · How to use Geographic Step Closure (GSC) Override function
  • TCM1000630 · How to identify if an overpayment has been transferred to Department for Work and Pensions (DWP)/Department for Communities (DfC) for collection
  • TCM1000631 · How to re-issue an Individual Debt Statement (IDS) - TC1131
  • TCM1000632 · How to view the date of issue of an Individual Debt Statement (IDS) – TC1131
  • TCM1000633 · How to check the amount of tax credit debt which has been transferred to the Department for Work and Pensions (DWP)/Department for Communities (DfC) for collection
  • TCM1000634 · How to check which customer the overpayment relates to once debt has been transferred to the Department for Work and Pensions (DWP)/Department for Communities (DfC) for collection
  • TCM1000635 · How to manually trigger a Debt Notice for customers moving to Universal Credit
  • TCM1000636 · How to refer a request to amend the apportionment split of a joint debt to Debt Management Banking (DMB) for DMB to apply a manual re-apportionment
  • TCM1000637 · How to check if the recovery of an overpayment has been suspended due to the debt being transferred to the Department for Work and Pensions (DWP)/Department for Communities (DfC) for collection
  • TCM1000638 · How to calculate whether the Taxable Social Security Benefit figure falls within the ADD daily rate percentage parameter
  • TCM1000639 · How to check if customer’s postcode is in a closed postcode area
  • TCM1000645 · How to complete the H-ART Income and expenditure calculation sheet
  • TCM1000651 · How to conduct the self-employment assessment on self-employed entertainers and performers
  • TCM1000652 · How to retrieve Annual Declaration RDC. Unprocessed S17 Renewals only
  • TCM1000654 · How to verbally replay the S17 to the customer
  • TCM1000655 · How to check for exceptions to business rules
  • TCM1000656 · Check and update customer's contact number
  • TCM1000657 · How to access the General Registrars Office (GRO)
  • TCM1000658 · Check National Recording System (NIRS) for Date Of Birth (DOB)
  • TCM1000659 · How to access the EU Settled Status (EUSS) Checker
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  1. Tax Credits Manual
  2. How to complete an E Form

TCM1000263 | How to complete an E Form

From HM Revenue & Customs · Tax Credits Manual

Step 1

If the form is an E401, go to Step 2.

If the form is an E402, go to Step 9.

If the form is an E402 Annex, go to Step 14.

If the form is an E403, go to Step 17.

If the form is an E403 Annex, go to Step 22.

If the form is an E411, go to Step 25.

If the form is an E001, go to Step 32.

If the form is a UK-PL E Form, go to Step 47.

Step 2

Note: The E401 is a certificate concerning the composition of a family for the purpose of granting family benefits. The form is used as documentary evidence for the following

  • the number of family members

  • the name, address and age of each family member

  • the relationship between the customer and the family member

To complete ‘Part A - Request for Certificate’, go to Step 3.

Top of page

Step 3

Box 1 - this box must be completed in all cases

  • always tick one of the following boxes

    • ‘Employed person’

    • ‘Self-employed person’

    • ‘Pensioner (scheme for employed persons)’

    • ‘Pensioner (scheme for self-employed persons)’

    • ‘Person supporting the orphan’

    • ‘Orphan’

  • at part

    • 1.1 - enter the customer’s surname

    • 1.2 - enter the customer’s forenames, any previous names (if known) and place of birth (if known)

    • 1.3 - enter the customer’s date of birth, sex and nationality

    • 1.4 - enter the customer’s National Insurance number

    • 1.5 - enter the civil status of the customer

    • 1.6 - enter the customer’s address

  • go to Step 4.

Top of page

Step 4

Box 2 - this box refers to the spouse, former spouse, surviving parent or cohabiting partner of the person referred to in Box 1 and must be completed in all cases where the information is available

  • always tick one of the following boxes

    • ‘Spouse’

    • ‘Spouse divorced or separated from the worker or pensioner’

    • ‘Surviving parent’

    • ‘Cohabiting partner’

  • at part

    • 2.1 - enter their surname

    • 2.2 - enter their forenames, pervious names (if known) and place of birth (if known)

    • 2.3 - enter their date of birth, sex, nationality and EU Member State identity number (if known)

    • 2.4 - enter their address
      Note: If they are living abroad, you will need to enter their address abroad. If they are living in the UK, you will need to enter their UK address.

    • 2.5 - tick the relevant box to indicate whether or not they are working

  • go to Step 5.

Top of page

Step 5

Box 3 - complete this box only if the child or children living in the EU Member State are living with a third party, for example their grandparents

  • tick the box if this applies
    then

  • at part

    • 3.1 - enter the surname of the third party

    • 3.2 - enter the forenames, previous names (if known) and place of birth (if known) of the third party

    • 3.3 - enter the date of birth, sex, nationality and EU Member State identity number (if known) of the third party

    • 3.4 - enter the relationship of the third party to the child or children, for example grandparent

    • 3.5 - enter the address of the third party

    • 3.6 - tick the relevant box to indicate whether or not the third party is working

  • go to Step 6.

Top of page

Step 6

Box 4 - enter the details of each child that UK family benefits are being claimed for by the person named in Box 1 and are living with the person named in either Box 2 or 3

  • go to Step 7.

Top of page

Step 7

Box 5 - this box must be completed in all cases

  • at part

    • 5.1 - enter the HMRC department which is sending the form
      Note: This will be either Child Benefit or Tax Credit Office.

    • 5.2 - enter the official office address

    • 5.3 - enter the National Insurance number

  • go to Step 8.

Top of page

Step 8

Part B of the form is for the EU Member State authorities to complete

  • print off the form

  • stamp the form with the applicable HMRC department stamp
    then

  • return to the guidance you were previously following.

Top of page

Step 9

Note: The E402 is a certificate of continuation of studies for the purpose of granting family benefits.

  • the form must be used when the granting of family benefits is dependent on the child attending an educational establishment

  • the form must be sent to the establishment responsible for the education of the person who you are enquiring about. If you do not have the address of the educational authority, you must send the form to the EU Member State authority
    Note: When this form is going to be sent to a Belgian or Czech Republic educational establishment, you must also enclose an E402 Annex.

To complete ‘Part A - Request for Certificate’, go to Step 10.

Top of page

Step 10

Box 1 - this box refers to the family benefit customer who is residing in the UK and must be completed in all cases

  • always tick one of the following boxes

    • ‘Employed person’

    • ‘Self-employed person’

    • ‘Persons other than the aforementioned’

    • ‘Pensioner (scheme for employed persons)’

    • ‘Pensioner (scheme for self-employed persons)’

    • ‘Orphan’

  • at part

    • 1.1 - enter the customer’s surname

    • 1.2 - enter the customer’s forenames, any previous names (if known) and place of birth (if known)

    • 1.3 - enter the customer’s date of birth, sex, nationality and National Insurance number

    • 1.4 - enter the customer’s UK address

  • go to Step 11.

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Step 11

Box 2 - this box refers to the child who is undergoing education in the EU Member State and must be completed in all cases

  • at part

    • 2.1 - enter the surname of the child

    • 2.2 - enter the forenames and any previous names (if known) of the child

    • 2.3 - enter the place of birth, date of birth and the EU Member State identity number of the child (if known)

    • 2.4 - enter the address of the child

    • 2.5 - tick whether the child has or has not completed higher education

  • go to Step 12.

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Step 12

Box 3 - this box must be completed in all cases

  • at part

    • 3.1 - enter the HMRC department which is sending the form
      Note: This will be either Child Benefit or Tax Credit Office.

    • 3.2 - enter the Child Benefit or Tax Credit Office address

    • 3.3 - enter the National Insurance number

    • 3.4 - print off the form and stamp it with the applicable HMRC stamp

    • 3.5 - enter the date the form was completed

    • 3.6 - sign the form

  • go to Step 13.

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Step 13

Part B of the form is for the EU Member State educational establishment to complete

  • return to the guidance you were previously following.

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Step 14

If the E402 is going to be sent to a Belgian or Czech Republic educational establishment, an E402 Annex must be enclosed with it

  • go to Step 15.

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Step 15

Box 1 - this box must be completed by the educational establishment

  • go to Step 16.

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Step 16

Box 2 - this box must be completed and stamped by the relevant educational establishment

  • return to the guidance you were previously following.

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Step 17

Note: The E403 is a certificate of apprenticeship and / or vocational training for the purpose of granting family benefits.

  • the form must be used when information is required for a person undertaking an apprenticeship or vocational qualification in an EU Member State

  • the form must be sent to the body responsible for the apprenticeship or vocational training of the person who you are enquiring about. If you do not have the address of the responsible body you must send the form to the EU Member State authority

  • if this form is going to be sent to a French responsible body, you must also enclose an E403 Annex if the person concerned attends vocational training

To complete ‘Part A - Request for Certificate’, go to Step 18.

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Step 18

Box 1 - this box refers to the family benefit customer who is residing in the UK and must be completed in all cases where the information is available

  • always tick one of the following boxes

    • ‘Employed person’

    • ‘Self-employed person’

    • ‘Persons other than the aforementioned’

    • ‘Pensioner (scheme for employed persons)’

    • ‘Pensioner (scheme for self-employed persons)’

    • ‘Orphan’

  • at part

    • 1.1 - enter the customer’s surname

    • 1.2 - enter the customer’s forenames, any previous names (if known) and place of birth (if known)

    • 1.3 - enter the customer’s date of birth, sex, nationality and National Insurance number

    • 1.4 - enter the customer’s UK address

  • go to Step 19.

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Step 19

Box 2 - this box refers to the person who is undergoing apprenticeship and / or vocational training in the EU Member State

  • always tick one of the following boxes

    • ‘Apprentice’

    • ‘Vocational trainee’

  • at part

    • 2.1 - enter the surname of the person

    • 2.2 - enter the forenames and any previous names (if known) of the person

    • 2.3 - enter the place of birth, date of birth, sex and the EU Member State identity number of the person (if known)

    • 2.4 - enter the address of the person in the EU Member State

  • go to Step 20.

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Step 20

Box 3 - this box must be completed in all cases

  • at part

    • 3.1 - enter the HMRC department which is sending the form
      Note: This will be either Child Benefit or Tax Credit Office.

    • 3.2 - enter the Child Benefit or Tax Credit Office address

    • 3.3 - enter the National Insurance number

    • 3.4 - print off the form and stamp it with the applicable HMRC stamp

    • 3.5 - enter the date the form was completed

    • 3.6 - sign the form

  • go to Step 21.

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Step 21

Part B of the form is for the EU Member State establishment to complete

  • return to the guidance you were previously following.

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Step 22

If the E403 is going to be sent to a French responsible body and concerns a person undergoing practical vocational training, an E403 Annex must be enclosed with it

  • go to Step 23.

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Step 23

Box 1 - this box must be completed by the vocational training responsible body

  • go to Step 24.

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Step 24

Box 2 - this box must be completed and stamped by the relevant vocational training responsible body

  • return to the guidance you were previously following.

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Step 25

Note: The E411 is a certificate to request information on the residence of the members of the family for entitlement to family benefits in the EU Member State. The form is used in cases where there may be entitlement to family benefits from more than one EU Member State. It asks for information about employment and benefits paid in the EU Member State where the child or children are resident.

To complete ‘Part A - Request for Certificate’, go to Step 26.

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Step 26

Box 1 - this box must be completed in all cases where the information is available

  • always tick one of the following boxes

    • ‘Employed person’

    • ‘Self-employed person’

  • at part

    • 1.1 - enter the customer’s surname

    • 1.2 - enter the customer’s forenames, any previous names (if known) and place of birth (if known)

    • 1.3 - enter the customer’s date of birth, sex , nationality and National Insurance number

    • 1.4 - enter the customer’s address

  • go to Step 27.

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Step 27

Box 2 - this box refers to the spouse or former spouse of the person referred to in Box 1 and must be completed in all cases

  • at part

    • 2.1 - enter the surname of the spouse or former spouse

    • 2.2 - enter the forenames, any previous names, place of birth and the EU Member State identity number of the spouse or former spouse (if known)

    • 2.3 - enter the address of the spouse or former spouse

    • 2.4 - enter the relationship to the members of the family who are mentioned in Box 3, for example ‘Parent’

    • 2.5 - enter the period for which information is requested about family benefits in the EU Member State

  • go to Step 28.

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Step 28

Box 3 - this box must be completed in all cases

  • at parts 3.1, 3.2 and 3.3 - enter the

    • surname

    • forenames

    • dates of birth

    • relationship to the person named in Box 2

    • place of residence

    • EU Member State identity number (if known) for each child whom UK benefits are being claimed for

  • go to Step 29.

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Step 29

Box 4 - this box must only be completed if you know the employment details in the country of residence for the person named in Box 3

If the employment details are not known

  • enter ‘Unknown’

  • go to Step 30.

If the employment details are known, at part

  • 4.1 - enter the name of the employer

  • 4.2 - enter the address of the employer

  • 4.3 - state if the person named in Box 3 is self employed or not

  • 4.4 - write ‘Yes’ when work is temporarily suspended due to one of the following categories

    • sickness, maternity, accident at work, occupational disease or unemployment and they are receiving wages or benefits excluding pensions
      or

    • during paid leave, strike action or lock out
      or

    • during unpaid leave for child raising, as long as this leave is deemed equivalent to their occupation, profession or trade activity

  • go to Step 30.

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Step 30

Box 3 - this box must be completed in all cases

  • at part

    • 5.1 - enter the HMRC department which is sending the form
      Note: This will be either Child Benefit or Tax Credit Office.

    • 5.2 - enter the Child Benefit or Tax Credit Office address

    • 5.3 - enter the National Insurance number

    • 5.4 - print off the form and stamp it with the applicable HMRC stamp

    • 5.5 - enter the date the form was completed

    • 5.6 - sign the form

  • go to Step 31.

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Step 31

Part B of the form is for the EU Member State establishment to complete

  • return to the guidance you were previously following.

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Step 32

Note: The E001 is used to request information, communicate information and request forms and a reminder for an employed person, self-employed person, a frontier worker, a pensioner, an unemployed person or a dependant.

  • it is a generic form which can be used to obtain information not gathered by other E Forms

  • if an E Form exists to gather the information, the E001 must not be used instead of that form

  • two copies of E001 must be sent to the institution in the EU Member state.

To complete Page 1, go to Step 33.

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Step 33

Page 1 - complete the tick box at the top left hand corner of the form in all cases

  • always tick one or more of the following boxes to show you are

    • ‘Requesting information’

    • ‘Communicating information’

    • ‘Requesting forms’

    • ‘Issuing a reminder’
      Note: If you are ticking the reminder box, always give the date the original E Form was issued.

  • go to Step 34.

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Step 34

Page 1 - complete the tick box at the top right hand corner of the form in all cases

  • always tick one of the following boxes

    • ‘Employed’

    • ‘Self-employed’

    • ‘A frontier worker’

    • ‘A pensioner’

    • ‘A pension claimant’

    • ‘An unemployed person’

To complete Part A, go to Step 35.

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Step 35

Box 1 - this box refers to the institution the form is addressed to and must be completed in all cases

  • at part

    • 1.1 - enter the institution’s name

    • 1.2 - enter the identification number of the institution

    • 1.3 - enter the address of the institution

  • go to Step 36.

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Step 36

Box 2 - this box refers to the employed person or pensioner living in the UK and must be completed in all cases

  • at part

    • 2.1 - enter the surname of the person

    • 2.2 - enter the forenames of the person

    • 2.3 - enter any previous names of the person (if known)

    • 2.4 - enter the sex of the person noting ‘M’ for male or ‘F’ for female

  • go to Step 37.

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Step 37

Box 3 - this box must be completed in all cases

  • enter the nationality

  • go to Step 38.

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Step 38

Box 4 - this box must be completed in all cases

  • at part

    • 4.1 - enter the date of birth

    • 4.2 - enter the place of birth

    • 4.3 - enter the province or department

    • 4.4 - enter the country of birth

  • go to Step 39.

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Step 39

Box 5 - this box must only be completed if the information is known

  • at part

    • 5.1 - enter the National Insurance number

    • 5.2 - enter the EU Member state identification number

  • go to Step 40.

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Step 40

Box 6 - this box must be completed in all cases

  • enter the address of the person

  • go to Step 41.

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Step 41

Box 7 - this box must be completed in all cases

  • at part

    • 7.1 - enter the type of benefit as ‘Family Benefit’

    • 7.2 - enter the National Insurance number or Child Benefit number (if applicable)

    • 7.3 - enter the Family Benefit reference number the person has been allocated in the EU Member State

  • go to Step 42.

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Step 42

Box 8 - this box must be completed to give the details of the spouse, partner or dependant in the EU Member State

  • at part

    • 8.1 - enter the surname of the spouse, partner or dependant

    • 8.2 - enter the forenames of the spouse, partner or dependant

    • 8.3 - enter previous names, place of birth and date of birth (if known) of the spouse, partner or dependant

    • 8.4 - enter sex and nationality (if known) of the spouse, partner or dependant

    • 8.5 - enter the National Insurance number and identification number of the institution the form is addressed to for the spouse, partner or dependant (if known)

    • 8.6 - enter the address of the institution

  • go to Step 43.

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Step 43

Box 9 - tick the box to show if the form is a

  • ‘Request’

  • ‘Reminder of a request dated (state the date the original form sent)’
    and

  • in reference to the person named in Box 2 or 8
    then

  • at part

    • 9.1 - tick the box if you are requesting specific forms from the EU Member State

    • 9.2 - tick the box if you are requesting specific documents from the EU Member State

    • 9.3 - tick the box if you are requesting specific information and include the information you require

    • 9.4 - give the reason for the request of the information

  • go to Step 44.

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Step 44

Box 10 - this box must be completed if you are informing the EU Member State authorities of a change of circumstance

  • go to Step 45.

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Step 45

Box 11 - this box must be completed if you are informing the EU Member State authorities of any other information not included elsewhere on the form

  • go to Step 46.

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Step 46

Box 12 - this box must be completed in all cases

  • at part

    • 12.1 - enter the HMRC department which is sending the form
      Note: This will be either Child Benefit or Tax Credit Office.

    • 12.2 - enter the National Insurance number

    • 12.3 - enter the Child Benefit or Tax Credit Office address

    • 12.4 - print off the form and stamp it with the applicable HMRC stamp

    • 12.5 - enter the date the form was completed

    • 12.6 - sign the form
      then

  • return to the guidance you were previously following.

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Step 47

Note: The UK-PL E Form is used to request or notify information between the UK and Polish authorities for the purpose of granting family benefits.

  • it is used in any communication between the Polish and UK family benefit authorities and can be used to request or notify any information related to family benefits which would ordinarily be submitted on another type of E Form

  • do not proceed with this guidance for completing the UK-PL E Form unless you have obtained the relevant PESEL numbers for any customers you require information about.

To complete Page 1, go to Step 48.

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Step 48

Page 1 - complete the tick box at the top left hand corner of the form in all cases

  • always tick one or more of the following boxes to show you are

    • ‘Requesting information’

    • ‘Communicating information’

    • ‘Requesting forms’

    • ‘Issuing a reminder’
      Note: If you are ticking the reminder box always give the date the original E Form was issued.

  • go to Step 49.

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Step 49

Page 1 - complete the tick box at the top right hand corner of the form in all cases

  • always tick one of the following boxes

    • ‘Employed’

    • ‘Self-employed’

    • ‘A pensioner’

    • ‘A person supporting an orphan’

    • ‘An orphan’

  • go to Step 50.

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Step 50

Part A - this box must be completed in all cases

  • always tick one or more of the following boxes to show what information you are requesting

    • ‘Composition of a family’

    • ‘Entitlement to Family Benefits in state of residence of members of family’

    • ‘Notification of award of Family Benefits and repayment of overpaid Family Benefits’
      Note: This box must also be ticked if reimbursement is going to be offered.

  • go to Step 51.

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Step 51

Box 1 - this box must be completed in all cases

  • at part

    • 1.1 -select the name of the relevant voivodship (regional office) from the drop down menu

    • 1.2 - enter the address of the relevant voivodship

  • go to Step 52.

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Step 52

Box 2 - this box refers to the family benefit customer who is residing in the UK and must be completed in all cases where the information is available

  • always show whether the person who has claimed the UK family benefit is

    • ‘Employed’

    • ‘Self-employed’

    • ‘An unemployed person’

  • at part

    • 2.1 - enter the customer’s surname

    • 2.2 - enter the customer’s forenames and any previous names (if known) and place of birth (if known)

    • 2.3 - enter the customer’s date of birth, sex and nationality

    • 2.4 - enter the date the customer residing in the UK commenced employment or self employment in the UK
      Note: This must show the date the customer actually began working in the UK, not the date their employment became legal through registration.

    • 2.5 - enter the customer’s PESEL numbers

    • 2.6 - enter the customer’s marital status

    • 2.7 - enter the customer’s UK address and the name of the voivodship they are dealt with in Poland

  • go to Step 53.

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Step 53

Box 3 - this box refers to the spouse or former spouse of the person referred to in Box 2 and must be completed in all cases, where the information is available, when

  • the child or children are living in Poland with the spouse or former spouse of the customer claiming a UK family benefit

  • the spouse or former spouse is living in the UK with the person referred to in Box 2

  • at part

    • 3.1 - enter the spouse or former spouse’s surname

    • 3.2 - enter the spouse or former spouse’s forenames and any previous names (if known) and place of birth (if known)

    • 3.3 - enter the spouse or former spouse’s date of birth, their sex or gender and nationality

    • 3.4 - enter the PESEL numbers of the spouse or former spouse (if known)

    • 3.5 - enter the Polish address of the spouse or former spouse and the name of their voivodship (if known)
      Note: Where the spouse or former spouse are living in Poland, enter their Polish address and the name of their voivodship (if known).
      Note: Where the spouse or former spouse is living in the UK, enter their UK address.
      Note: Where both the customer and their spouse are living in the UK, enter their former Polish address at Box 9 (if known).

    • 3.6 - tick the relevant box to indicate whether or not the spouse or former spouse is working

  • go to Step 54.

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Step 54

Box 4 - this box must be completed only when the child or children are living with a third party in Poland and where the information is available

  • at part

    • 4.1 - enter the third party’s surname

    • 4.2 - enter the third party’s forename and any previous names (if known) and place of birth (if known)

    • 4.3 - enter the third party’s date of birth, sex or gender and nationality

    • 4.4 - enter the PESEL numbers of the third party (if known)

    • 4.5 - enter the relationship of the third party to the child or children living with them

    • 4.6 - enter the Polish address of the third party and the name of their voivodship (if known)

    • 4.7 - tick the relevant box to indicate whether or not the third party is working

  • go to Step 55.

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Step 55

Box 5 - this box must be completed in all cases

  • enter the details of each child that UK Child Benefit is being claimed for by the person named in Box 2

  • go to Step 56.

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Step 56

Box 6 - this box must be completed when the customer has indicated that the person looking after the children in Poland is engaged in employment or self employment

  • at part

    • 6.1 - enter the exact dates for the period the information is required for.

If the person is employed

  • complete 6.2 with the full name of the employer in Poland
    Note: Where the employer is not known enter ‘Employed’.

  • complete 6.3 with the full address of the employer in Poland (if known)

  • enter ‘Employed’ at 6.5

  • go to Step 57.

If the person is self-employed

  • enter ‘Self-employed’ at 6.4
    Note: 6.5 - ACD207 will apply when their work has been temporarily suspended.

  • due to sickness, maternity, accident at work, occupational disease or unemployment and they are receiving wages or benefits excluding pensions

  • during paid leave, strike action or lock out
    or

  • during unpaid leave for child raising, as long as this leave is deemed equivalent to their occupation, profession or trade activity

  • go to Step 57.

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Step 57

Box 7 - this box must be completed to notify the Polish authorities only when an award of UK family benefit has been made

  • at part

    • 7.1 - complete to advise the weekly amount of family benefit awarded and the date it had been awarded from

    • 7.2 - must never be completed by either Child Benefit or Tax Credit Office

  • go to Step 58.

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Step 58

Box 8 - this box must be completed only when reimbursement is going to be offered to the Polish authority

  • at part

    • 8.1 - complete in all cases where reimbursement is going to be offered

    • 8.2 - tick to ask whether reimbursement is required and if so for the total amount and period covered

    • 8.3 - tick to ask for confirmation of the full name and address of the office where payment must be sent to

  • go to Step 59.

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Step 59

Box 9 - this box can be used to ask any additional questions not covered by the form or to convey additional information to the Polish authorities where it may have a bearing on the outcome of a case

  • go to Step 60.

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Step 60

Part B - this part of the form is for the Polish authorities to complete

  • go to Step 61.

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Step 61

Part C is for the UK to complete. This box is split into three sections

  • the upper section - this shows the official address of the Child Benefit or Tax Credit Office

  • the middle section - enter the National Insurance number

  • the lower section

    • enter the date the form was completed

    • print off the form and stamp it with the applicable HMRC stamp

    • sign the form

    • arrange for the form to be posted to the Polish authorities
      then

  • return to the guidance you were previously following.

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