TCM1000288 | How to determine the household pay day

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

• select ‘Household’ on the toolbar

• select ‘View Account’ from the options available. You’ll be taken to the ‘Key Entry Data’ screen

• enter the customer’s NINO

• select the ‘All’ checkbox

• select the ‘Payment Schedule’ checkbox

• select ‘OK’.

If you’re taken to the ‘Select Award’ screen

• select the relevant award

Note: For WTC upfront complex cases this will usually be the second version.

• select ‘OK’. You will be taken to the ‘View Direct Payment Schedule’ screen

• go to Step 2.

If you’re taken straight to the ‘View Direct Payment Schedule’ screen, go to Step 2.

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Step 2

On the ‘View Direct Payment Schedule’ screen, a list of the scheduled payment amounts will be shown

• use a calendar to decide what day of the week the date of the first payment falls on. This day is the household pay day.