SolvedTCM1000135 | How to process a WTC upfront complex case with a verification failure to Award Issued
From HM Revenue & Customs · Tax Credits Manual
Step 1
Note: You must be in function ‘Manage Verification Failures’ and accessed this function by following the process described in the guidance TCM0288560.
On the ‘Manage Verification Failures’ screen
select ‘Navigate’ on the toolbar
select ‘Amend Applications Corrections’ from the options available. You’ll be taken to the ‘Applicant 1’ screen
select ‘Ch’ on the toolbar. You will be taken to the ‘Children’ screen
go to Step 2.
Step 2
On the ‘Children’ screen
select the relevant child or young person
select ‘Edit’ on the toolbar
select ‘Delete’ from the options available
when the message ‘Do you wish to delete the details of this child?’ displays, select ‘Yes’
Note: You must repeat this action for each child.
where there is a Child Benefit number remove this from the ‘Child Benefit Numbers’ fields
select ‘Pm1’ on the toolbar. You will be taken to the ‘Payment - Applicant 1’ screen
go to Step 3.
Step 3
On the ‘Payment – Applicant 1’ screen
remove the tick from the ‘Main Carer - Applicant’ checkbox
Note: This could be either customer 1 or customer 2.
remove the tick from the ‘Main Carer – Weekly’ or ‘Main Carer 4 Weekly’ checkbox
select ‘Sm’ on the toolbar. You’ll be taken to the ‘Summary Information’ screen
Note: If the message ‘Branch name must be entered. Do you wish to proceed?’ displays, select ‘Yes’. You will be taken to the ‘Summary Information’ screen.
go to Step 4.
Step 4
On the ‘Summary Information’ screen
update Application Notes with the message II41 from TCM0160040
select ‘OK’. You will be taken back to the ‘Manage Verification Failures’ screen
go to Step 5.
Step 5
On the ‘Manage Verification Failures’ screen
select the relevant verification failure
select ‘Change Verification’. You will be taken to ‘Change of Status Reason’ screen.
If you are changing the verification status of a rule 2 verification failure
update the ‘Reason’ field with the message II46 from TCM0160040
select ‘OK’. You will be taken back to the ‘Manage Verification Failures’ screen
Note: There may be more than one rule 2 verification failure. Before continuing, you will need to repeat the action you’ve taken so far in this step for each rule 2 verification failure.
select ‘OK
when the message ‘This will re-submit the application for processing and saving changes made on this window. Do you want to proceed?’ displays, select ‘Yes’
you have processed a WTC upfront complex case with a rule 2 verification failure.
If you are changing the verification status of a rule 12 verification failure
update the ‘Reason’ field with the message II44 from TCM0160040
select ‘OK’. You will be taken back to the ‘Manage Verification Failures’ screen
select ‘OK’
when the message ‘This will re-submit the application for processing and saving changes made on this window. Do you want to proceed?’ displays, select ‘Yes’
you have processed a WTC upfront complex case with a verification failure.