TCM1000443 | How to identify a resurrected claim

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

• select ‘Application’ on the toolbar

• select ‘View’ from the option available. You’ll be taken to the ‘Key Data Entry’ screen

• enter the customer’s NINO

• select the ‘All’ checkbox

• select ‘OK’. You’ll be taken to the ‘Select Application’ screen

• go to Step 2.

Step 2

If the previous claim is ‘Rejected’, go to Step 3.

If the previous claim isn’t ‘Rejected’, the claim isn’t resurrected.

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Step 3

If the received date on the rejected claim is the same as the date on the ‘Awaiting Award’ claim, go to Step 4.

If the received date on the rejected claim isn’t the same as the date on the ‘Awaiting Award’ claim, the claim isn’t resurrected.

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Step 4

On the ‘Select Application’ screen

• select the rejected claim

• select ‘OK’. You’ll be taken to the ‘Select Application Version’ screen

• select the latest version

• select ‘OK’. You’ll be taken to ‘Application Summary’ screen

• compare the Application Notes

• if both sets of notes are the same, you’ve identified a resurrected claim.