SolvedTCM1000074 | How to check if a payment schedule has been set up
From HM Revenue & Customs · Tax Credits Manual
Version 1.0
Changes to previous version - new guidance
Step 1
On the ‘Function Menu’
select ‘Household’ on the toolbar
select ‘View Account’ from the options available. You will be taken to the ‘Key Entry Data’ screen
enter the customer’s NINO
select the ‘All’ checkbox
select the ‘Payment Schedule’ checkbox
select ‘OK’. You will be taken to the ‘Select Award’ screen
select the relevant award start date
select ‘OK’. You will be taken to the ‘View Direct Payment Schedule’ screen
if there is a list of scheduled payment amounts, then the schedule has been set up.