TCM1000002 | How to find a customer's 1SD or 2SD

Step 1

Note: Where the customer has more than one claim, make sure you select the correct claim.

On the ‘Function Menu’

• select ‘Renewal’ on the toolbar

• select ‘View S17 Details’ from the options available. You will be taken to the ‘Key Entry Details - Renewals’ screen

• enter the customer’s NINO

• select the relevant checkbox

• select ‘OK’. You will be taken to the ‘Select S17 Period’ screen

• select the relevant S17 period (normally PY)

• select ‘OK’. You will be taken to the ‘View Section 17 - Current Position’ screen
  Note: If the ‘View Section 17 - Current Signals’ screen displays, select ‘Cancel’.

• select the ‘Details’ button under the ‘S17 Notices’ field. You will be taken to the ‘View Section 17- Issue Details’ screen
  Note: If the ‘Details’ button is greyed out, the Annual Declaration has not been issued.

• check the ‘Key Dates’ box for the customer’s 1st Specified Date or 2nd Specified Date, shown as ‘1SD’ and ‘2SD’.