TCM1000631 | How to re-issue an Individual Debt Statement (IDS) - TC1131

From HM Revenue & Customs · Tax Credits Manual

Guidance

Note: You can only re-issue a copy of an ‘original’ Individual Debt Statement (IDS). This can be found in the ‘IDS List’ box displayed in the ‘Request Re-issue of IDS’ screen

Note: From 15 June 2018 some historical NTC notices are no longer available to issue to customers. An unavailable historical notice may be required for an appeal or tribunal, or because the original notice has been lost / damaged, or because another government department has asked for a copy of a notice. The information can only be provided from the customer’s tax credits account, we are unable to send them a duplicate or copy of the original notice. (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

Step 1

On the ‘Function Menu’

select ‘Renewal’ on the toolbar
select ‘Re-issue Notices’ from the options available. You will be taken to the ‘Key Entry Data’ screen
enter the customer’s NINO
select the ‘All’ checkbox
select ‘OK’.

If you are taken to the ‘Select Individual’ screen

select the relevant individual
select the ‘IDS’ pushbutton
go to Step 3.

Note: if there has been one or more Individual Debt Statements (IDS) issued, the ‘IDS’ pushbutton will be available.

If you are taken to the ‘Select Application’ screen

select the relevant claim
select the ‘IDS’ pushbutton
go to Step 3.

Note: if there has been one or more Individual Debt Statements (IDS) issued, the ‘IDS’ pushbutton will be available and you will be taken to the ‘Request Re-issue of IDS’ screen. If there has not been an ‘IDS’ issued, the ‘IDS’ pushbutton will be unavailable.

If you are taken straight to the ‘Request Re-issue of Notice’ screen, go to Step 2.

Step 2

On the ‘Request Re-issue of Notice’ screen

select the ‘IDS’ pushbutton
go to Step 3.

Step 3

In the ‘Request Re-issue of IDS’ screen details of the IDS issued to the selected individual will display

select the relevant IDS marked ‘original’ from the ‘IDS List’ box
select ‘OK’.

Note: The message ‘This request has been processed – do you wish to issue a further notice?’ will display

select ‘yes’ to repeat the process
select ‘no’ to return to the ‘function menu’
take no further action.

Note: you can only issue copies of an IDS marked ‘original. You will not be able to issue duplicates.