SolvedTCM1000102 | How to check income used in calculation and access View Elements screen
From HM Revenue & Customs · Tax Credits Manual
Step 1
Note: If you receive an error message informing you that you are denied access to details for that customer, follow the guidance in TCM0068160.
On the ‘Function menu’
select ‘Award’ on the toolbar
select ‘View’. You will be taken to the key entry data screen
enter the customer’s NINO
select ‘All’
select ‘OK’. You will be taken to the ‘Select Award’ screen
select the version with the issue date nearest to the ‘Healthy Start’ voucher entitlement start date
select ‘OK’. You will be taken to the ‘View Award Summary’ screen
select ‘View Calculations’. You will be taken to the ‘View Calculations - Sterling’ screen
select ‘View Income’. You will be taken to the ‘View Income’ screen
make a note of the income used in the calculation
select ‘Cancel’. You will be taken back to the ‘View Calculations - Sterling’ screen
select ‘View Elements’. You will be taken to the ‘View Elements - Sterling’ screen
check that ‘CTC’ only is in payment
make a note of the elements that are currently in payment to the customer.