TCM1000321 | How to access the Applicant Failed Payments work list and check the reason a payment failed

Version 1.0

Changes to previous version - new guidance

Step 1

On the ‘Function Menu’

• select ‘Worklists’ on the toolbar

• select ‘Maintain’ from the options available. You will be taken to the ‘Maintain Worklist’ screen

• select the ‘Applicant Failed Payments’ work list from the ‘Worklist Type’ field

• select the relevant MU from the ‘Management Unit’ field. All the work items for that MU and work list will display

Note: Your manager will be able to provide you with the relevant MU number.

• select the relevant work list item

• select ‘Details’. You will be taken to the ‘Worklist Entry Details’ screen where more details of the selected work list item will be displayed

• the reason why the payment failed will be shown in the ‘Reason’ field.