TCM1000258 | How to disallow a potential EU CTC/WTC complex claim where the employment can’t be verified

From HM Revenue & Customs · Tax Credits Manual

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

select ‘Application’ on the toolbar
select ‘Correction’ from the options available. You’ll be taken to the ‘Key Entry Data’ screen
enter the customer’s NINO
select the ‘All’ checkbox
select ‘OK’.

If you are taken to the ‘Select Application’ screen

select the claim with the status of ‘Awaiting Award’
select ‘OK’
go to Step 2.

If you aren’t taken to the ‘Select Application’ screen, go to Step 2.

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Step 2

When the message ‘Details must be recorded in the Capture Application Function. Do you wish to proceed’ displays, select ‘Yes’. You’ll be taken to the ‘Applicant 1’ screen

select ‘Wk1’ on the toolbar. You will be taken to the ‘Work - Applicant 1’ screen
remove the tick in the ‘Place of work’ checkbox
enter ‘0’ in the ‘Number of Paid Jobs’ field
enter ‘0’ in the ‘Total Hours Worked’ field
remove the details in the ‘Employer Reference’ fields
remove the details in the ‘Name’ field
remove the details in the ‘Payroll number’ field
select ‘Address’. You will be taken to the ‘Address Wizard’ screen
select ‘Clear’
select ‘OK’
when the message ‘Address must contain at least 2 lines and consist of A-Z 0-9. ‘,()/& - and space Do you wish to proceed?’ displays, select ‘Yes’. You’ll be taken back to the ‘Work - Applicant 1’ screen
remove the details in the ‘Telephone Number’ field

Note: You must repeat the above for all jobs each customer has.

go to Step 3.

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Step 3

On the ‘Work - Applicant 1’ screen, select ‘Ch’ on the toolbar. You will be taken to the ‘Children’ screen.

If ‘CC’ isn’t shown in the ‘Details’ column, go to Step 4.

If ‘CC’ is shown in the ‘Details’ column

select ‘CC’ on the toolbar. You’ll be taken to the ‘Childcare’ screen
select the name of the provider
select ‘Edit’ on the toolbar
select ‘Delete’ from the options available
when the message ‘Do you wish to delete the details of this childcare provider?’ displays, select ‘Yes’

Note: You must repeat the above for each childcare provider.

select ‘Ch’ on the toolbar. You’ll be taken to the ‘Children’ screen
go to Step 4.

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Step 4

On the ‘Children’ screen

select the relevant child or young person
select ‘Edit’ on the toolbar
select ‘Delete’ from the options available
when the message ‘Do you wish to delete the details of this child?’ displays, select ‘Yes’

Note: You must repeat the above for each child.

remove any Child Benefit numbers from the ‘Child Benefit Numbers’ fields
go to Step 5.

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Step 5

On the ‘Children’ screen

select ‘Sm’ on the toolbar. You’ll be taken to the ‘Summary Information’ screen
select ‘OK’
when the message ‘The information captured is incomplete. This application will be rejected’ displays, select ‘Process’. You’ve disallowed the potential EU complex claim because the employment can’t be verified.