SolvedTCM1000328 | How to delete bank account details
From HM Revenue & Customs · Tax Credits Manual
Version 1.0
Changes to previous version - new guidance
Step 1
On the ‘Function Menu’
select ‘Application’ on the toolbar
select ‘Correction’ from the options available. You will be taken to the ‘Key Entry Data’ screen
enter the customer’s NINO
select the ‘All’ checkbox
select ‘OK’.
If you are taken to the ‘Select Application’ screen
select the relevant claim
select ‘OK’. You will be taken to the ‘Applicant Details’ screen
go to Step 2.
If you are taken straight to the ‘Applicant Details’ screen, go to Step 2.
Step 2
On the ‘Applicant Details’ screen
select ‘Pm1’ or ‘Pm2’ on the toolbar, as appropriate. You will be taken to the ‘Payment Details’ screen
select ‘Delete’
Note: If the bank account details need deleting for both customers in a joint claim, repeat the above to delete the account details for the second customer.
select ‘OK’. You will be taken to the ‘Amend Finish’ screen
don’t complete the ‘Amend Finish’ screen at this point, just return to the guidance you were previously following.