SolvedTCM1000429 | How to update a customer’s address
From HM Revenue & Customs · Tax Credits Manual
Version 1.0
Changes to previous version - new guidance.
Step 1
On the ‘Function Menu’
select ‘Application’ on the toolbar
select ‘Correction’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
enter the customer’s NINO
select the ‘Latest’ checkbox
select ‘OK’.
If you’re taken to the ‘Select household’ screen
select the relevant claim
select ‘OK’. You’ll be taken to the ‘Applicant Details’ screen
go to Step 2.
If you’re taken to the ‘Select Application’ screen
select the relevant claim
select ‘OK’. You’ll be taken to the ‘Applicant Details’ screen
go to Step 2.
If you’re taken straight to the ‘Applicant Details’ screen, go to Step 2.
Step 2
On the ‘Applicant Details’ screen
select ‘Address’. You’ll be taken to the ‘Address Change’ screen
enter the postcode and house identifier
select ‘Quick’.
If the Address Wizard finds at least one match
you’ll be taken to the ‘Select Address’ screen
select the correct address. The address will populate in the ‘Address Details’ field
go to Step 5.
If the message ‘There are no matching addresses’ displays
select ‘OK’
go to Step 3.
Step 3
On the ‘Address Change’ screen
enter the full address in the ‘Address’ field
enter the postcode in the ‘Postcode’ field
select ‘Advanced’.
If the message ‘There are no matching addresses’ displays
select ‘OK’
check the address is entered correctly
select ‘OK’ to accept the address
go to Step 4.
If the Address Wizard finds at least one match
you’ll be taken to the ‘Select Address’ screen
select the correct address. The address will populate in the ‘Address Details’ field
go to Step 4.
If the message ‘There are more than 25 matching addresses’ displays
select ‘OK’. You will be taken to the ‘Select Address’ screen
select the correct address. The address will populate in the ‘Address Details’ field
go to Step 4.
Step 4
If the ‘RLS’ checkbox is selected and you’ve entered a new address
un-select the ‘RLS’ checkbox
select ‘OK’
go to Step 5.
If the ‘RLS’ checkbox isn’t selected
select ‘OK’
go to Step 5.
Step 5
Note: If the claim is a joint claim, you’ll be prompted to make the change for both customers
Select ‘Yes’ or ‘No’, as appropriate. You’ll be taken to the ‘Applicant Details’ screen
select ‘OK’. You’ll be taken to the ‘Amend Finish’ screen.