SolvedTCM1000446 | How to check if the Manual Payment Request marker has been set
From HM Revenue & Customs · Tax Credits Manual
Version 1.0
Changes to previous version - new guidance.
Step 1
On the ‘Function Menu’
select ‘Payments’ on the toolbar
select ‘Maintain Payment Suspension’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
enter the customer’s NINO
select the ‘All’ checkbox
select ‘OK’.
If you’re taken to the ‘Select Household’ screen
select the relevant household
select ‘OK’. You’ll be taken to the ‘Maintain Payment Suspension’ screen
go to Step 2.
If you’re taken to the ‘Select Award’ screen
select the relevant award
select ‘OK’. You’ll be taken to the ‘Maintain Payment Suspension’ screen
go to Step 2.
If you’re taken straight to the ‘Maintain Payment Suspension’ screen, go to Step 2.
Step 2
Note: An error message may be displayed stating you’re denied access to details for that customer. If this happens, follow the guidance in TCM0068160.
On the ‘Maintain Payment Suspension’ screen, any suspensions currently set will be shown in the ‘Suspensions Currently Set’ field.