TCM1000285 | How to use View Award to identify if a claim was incorrectly backdated when it was captured

From HM Revenue & Customs · Tax Credits Manual

Step 1

Note: If you receive an error message informing you that you’re denied access to details for that customer, follow the guidance in TCM0068160

On the ‘Function’ menu

select ‘Award’ from the options available
select ‘View’. You will be taken to the key entry data screen
enter the customer’s NINO
select ‘All’
select ‘OK’. You will be taken to the ‘Select Award’ screen
highlight the earliest entry
select ‘OK’. You will be taken to the Award Summary screen
select ‘View Calculation’. You will be taken to the ‘View Calculation’ screen
select ‘View Elements’. You will be taken to the ‘View Elements’ screen
make a note of the dates and elements that were in payment at that time to the customer
select ‘Cancel’ three times
select the next award versions of that tax year
select ‘OK’
select ‘View Calculation’. You will be taken to the ‘View Calculation’ screen
select ‘View Elements’. You will be taken to the ‘View Elements’ screen
make a note and compare the details of the previous award version against this version.

Note: complete this action for each award version of the tax year that has an overpayment and which is being queried by the customer. Identify any change of circumstances.