SolvedTCM1000517 | How to check if there are any previous year or earlier ‘Finalised’ awards that require a TC602 manual award notice issuing
From HM Revenue & Customs · Tax Credits Manual
Version 1.0
Changes to previous version - new guidance.
Step 1
On the ‘Function Menu’
select ‘Award’ on the toolbar
select ‘View’ from the options available. You will be taken to the ‘Key Entry Data’ screen
enter the customers NINO
select the ‘All’ checkbox
select ‘OK’. You will be taken to the ‘Select Award’ screen
check if there are any previous year (PY) or earlier awards that have ‘Finalised’ in the ‘Award Type’ column.
Note: Repeat this action for each tax year.
Note: Only check awards for the household that the customer is disputing or complaining about. Any notices for any previous single or joint households don’t need to be considered when following this guidance.
Note: The definition of a ‘Finalised’ award is
* ‘Final Act’
* ‘Final Man’
* ‘Final As Act’
* ‘Final Est’.
If there are any PY or earlier awards that have ‘Finalised’ in the ‘Award Type’ column
select ‘Cancel’. You will be taken back to the ‘Key Entry Data’ screen
select ‘Cancel’. You will be taken back to the ‘Function Menu’
go to Step 2.
If there aren’t any PY or earlier awards that have ‘Finalised’ in the ‘Award Type’ column, a TC602 manual award notice doesn’t need issuing for any ‘Finalised’ awards.
Step 2
On the ‘Function Menu’
select ‘Household’ on the toolbar
select ‘View Notes’ from the options available. You will be taken to the ‘Key Entry Data’ screen
enter the customer’s NINO
select the relevant checkbox
select ‘OK’.
If you’re taken to the ‘Select Household’ screen
select the relevant household
select ‘OK’. You will be taken to the ‘View Notes’ screen where you can view the notes and expand them by selecting them and then selecting ‘OK’
go to Step 3.
If you’re taken straight to the ‘View Notes’ screen, you can view the notes and expand them by selecting them and then selecting ‘OK’, go to Step 3.
Step 3
Check Household Notes for any messages relating to ‘Section 18 Re-Finalisation’ action being carried out on each of the ‘Finalised’ awards you have identified.
Note: If Section 18 action has been carried out on a particular tax year there will be a retained Household Note stating that a form TC953, TC954 or TC957D has been issued.
If there is a Household Note relating to ‘Section 18 Re-Finalisation’ action being carried out on a particular tax year, a TC602 manual award notice doesn’t need issuing for that particular ‘Finalised’ award.
If there isn’t a Household Note relating to ‘Section 18 Re-Finalisation’ action being carried out on a particular tax year
select ‘Cancel’. You will be taken back to the ‘Function Menu’
select ‘Award’ on the toolbar
select ‘View’ from the options available. You will be taken to the ‘Key Entry Data’ screen
enter the customers NINO
select the ‘All’ checkbox
select ‘OK’. You will be taken to the ‘Select Award’ screen
go to Step 4.
Step 4
For each PY or earlier tax year, check if the latest ‘Finalised’ award has a corresponding date in the ‘Issue Date’ column.
If there is a corresponding date in the ‘Issue Date’ column, a TC602 manual award notice doesn’t need issuing for the ‘Finalised’ award.
If there isn’t a corresponding date in the ‘Issue Date’ column
double click on the latest ‘Finalised’ award. You will be taken to the ‘Award Summary’ screen
select ‘Reconciliation’
go to Step 5.
Step 5
If you’re taken to the ‘Reconciliation Details’ screen
select ‘Overpayment Details’. You will be taken to the ‘Overpayment Details - Sterling’ screen
go to Step 6.
If you’re taken to the ‘Reconciliation and Cross Year Recovery Details’ screen
make a note of any amount shown in the ‘Net Working Tax Credit overpayment’ column
select ‘Cancel’. You will be taken back to the ‘Award Summary’ screen
select the Child Tax Credit (CTC) award in the ‘Tax Credit Type’ column
select ‘Reconciliation’. You will be taken to the ‘Reconciliation and Cross Year Recovery Details’ screen
make a note of any amount shown in the ‘Net Child Tax Credit overpayment’ column
go to Step 7.
Step 6
Note: If an overpayment exists for this tax year it will be shown as ‘Overpayment in this year (M)’.
If there is an overpayment of tax credits shown under ‘Description’ for the ‘Finalised’ award you are checking
select ‘Cancel’. You will be taken back to the ‘Reconciliation Details’ screen
select ‘Cancel’. You will be taken back to the ‘Award Summary’ screen
select ‘Cancel’. You will be taken back to the ‘Select Award’ screen
go to Step 8.
If there isn’t an overpayment of tax credits shown under ‘Description’ for the ‘Finalised’ award you are checking, a TC602 manual award notice doesn’t need issuing for the ‘Finalised’ award.
Step 7
If you have made a note of an overpayment amount either in the ‘Net Child Tax Credit overpayment’ column or the ‘Net Working Tax Credit overpayment’ column
select ‘Cancel’. You will be taken back to the ‘Award Summary’ screen
select ‘Cancel’. You will be taken back to the ‘Select Award’ screen
go to Step 8.
If you haven’t made a note of an overpayment amount either in the ‘Net Child Tax Credit overpayment’ column or the ‘Net Working Tax Credit overpayment’ column, a TC602 manual award notice doesn’t need issuing for the ‘Finalised’ award.
Step 8
On the ‘Select Award’ screen, check if there are any other ‘Finalised’ awards, before the ‘Finalised’ award you are looking at that have a corresponding date in the ‘Issue Date’ column.
Note: Repeat this action for each tax year.
If there are other ‘Finalised’ awards, before the ‘Finalised’ award you are looking at that have a corresponding date in the ‘Issue Date’ column, go to Step 9.
If there aren’t any other ‘Finalised’ awards, before the ‘Finalised’ award you are looking at that have a corresponding date in the ‘Issue Date’ column
select ‘Cancel’. You will be taken back to the ‘Key Entry Data’ screen
select ‘Cancel’. You will be taken back to the ‘Function Menu’
go to Step 11.
Step 9
On the ‘Select Award’ screen
double click on the latest ‘Finalised’ award that doesn’t have a date in the ‘Issue Date’ column. You will be taken to the ‘Award Summary’ screen
make a note of the Child Tax Credit (CTC) award amount
make a note of the Working Tax Credit (WTC) award amount
select ‘Cancel’. You will be taken back to the ‘Select Award’ screen
double click on the ‘Finalised’ award that does have a date in the ‘Issue Date’ column. You will be taken to the ‘Award Summary’ screen
make a note of the CTC award amount
make a note of the WTC award amount
compare the CTC and WTC award amounts for both ‘Finalised’ awards to check if they are the same.
Note: Repeat this action for each tax year.
If the award amounts for both ‘Finalised’ awards are the same, a TC602 manual award notice doesn’t need issuing for the ‘Finalised’ award.
If the award amounts for both ‘Finalised’ awards aren’t the same
check Household Notes to check if the latest ‘Finalised’ award that doesn’t have a date in the ‘Issue Date’ column has already had a TC602 manual award notice issued. For how to do this, use TCM1000067
go to Step 10.
Step 10
If the latest ‘Finalised’ award that doesn’t have a date in the ‘Issue Date’ column has already had a TC602 manual award notice issued, a TC602 manual award notice doesn’t need issuing for the ‘Finalised’ award.
If the latest ‘Finalised’ award that doesn’t have a date in the ‘Issue Date’ column hasn’t already had a TC602 manual award notice issued, a TC602 manual award notice does need issuing for the ‘Finalised’ award.
Step 11
On the ‘Function Menu’
select ‘Renewal’ on the toolbar
select ‘View S17 Details’ from the options available. You will be taken to the ‘Key Entry Data’ screen
enter the customers NINO
select the ‘All’ checkbox
select ‘OK’. You will be taken to the ‘Select S17 Period’ screen
select the tax year the unissued ‘Finalised’ award relates to
check if ‘Auto-Renewal’ is shown in the ‘Status’ field
Note: The ‘Status’ field will show either ‘Issued (Auto Renewal)’ or ‘Auto Renewed DD/MM/CCYY’.
If ‘Auto-Renewal’ is shown in the ‘Status’ field, a TC602 manual award notice doesn’t need issuing for the ‘Finalised’ award.
If ‘Auto-Renewal’ isn’t shown in the ‘Status’ field
check Household Notes to check if the latest ‘Finalised’ award that doesn’t have a date in the ‘Issue Date’ column has already had a TC602 award notice issued. For how to do this, use TCM1000067
go to Step 12.
Step 12
If the latest ‘Finalised’ award that doesn’t have a date in the ‘Issue Date’ column has already had a TC602 manual award notice issued, a TC602 manual award notice doesn’t need issuing for the ‘Finalised’ award.
If the latest ‘Finalised’ award that doesn’t have a date in the ‘Issue Date’ column hasn’t already had a TC602 manual award notice issued, a TC602 manual award notice does need issuing for the ‘Finalised’ award.