SolvedTCM1000545 | How to check general notes using Child Benefit Service
From HM Revenue & Customs · Tax Credits Manual
Step 1
Access Child Benefit Service desktop icon
enter the customers NINO in the upper navigation bar and select ‘search’
check the customers’ name and address in the top left corner of the screen to ensure you select the correct customer details
select ‘Contact History’ from the left hand side toolbar - general notes are available to view on this screen.