TCM1000284 | How to view Household Account to establish if a manual payment has been issued

Note: Cash cheques may have been used as a payment method prior to April 2017, however since April 2017 customers will need to be paid directly into a bank or building society account. Customers will be required to supply us with account details to enable payments to be made.

Step 1

On the ‘Function’ menu

• select ‘View’ from the options available

• select ‘Household Account’. You will be taken to the key entry data screen

• enter the customer’s NINO

• select ‘All’

• select ‘Postings’

• select ‘OK’.

If you are taken to the ‘Select Award’ screen

• select the relevant award

• go to Step 2

If you are taken to the ‘View Award Summary’ screen

• go to Step 2

Top of page

Step 2

• select the award end date for 05-04-2004, to review the year 2003-2004

• select ‘OK’. You will be taken to the ‘View Award Period Postings’ screen

• check for one of the following posting types

  • ‘MGPC’ for manual payment for CTC

  • ‘MGPW’ for manual payment for WTC

  • ‘MGPM’ for multiple payments

• go to Step 3

Top of page

Step 3

If a manual payment has been made

• check if an amendment has been made
  Note: amendments can be identified by the following ‘Posting Types’

  • ‘AMDC’ for an amendment CTC award

  • ‘AMDW’ for an amended WTC award

• take no further action.

If a manual payment hasn’t been made

• select ‘Cancel’

• repeat the process for each tax year in the ‘View Award Summary’ screen

• take no further action.