SolvedTCM1000439 | How to remove a dispute marker from an award
From HM Revenue & Customs · Tax Credits Manual
Version 1.0
Changes to previous version - new guidance.
Step 1
On the ‘Function Menu’
select ‘Household’ on the toolbar
select ‘View Overpayment’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
enter the customer’s NINO
select the ‘All’ checkbox
select ‘OK’.
If you’re taken to the ‘Select Award’ screen
select the relevant award
select ‘OK’. You’ll be taken to the ‘View Overpayment’ screen
go to Step 2.
If you’re taken straight to the ‘View Overpayment’ screen, go to Step 2.
Step 2
On the ‘View Overpayment’ screen
select ‘Maintain Dispute’. You’ll be taken to the ‘Maintain Dispute’ screen
select ‘Decision Correct’ from the ‘Resolution Reason’ field
select ‘OK’. You’ve removed the dispute marker from the award.