SolvedTCM1000084 | How to check if recovery of an overpayment has been suspended
From HM Revenue & Customs · Tax Credits Manual
Step 1
On the ‘Function Menu’
select ‘Household’ on the toolbar
select ‘View Overpayment’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
enter the customer’s NINO
select the ‘All’ checkbox
select ‘OK’.
If you’re taken to the ‘Select Award’ screen
select the relevant award
select ‘OK’. You will be taken to the ‘View Overpayment’ screen
go to Step 2.
If you’re taken straight to the ‘View Overpayment’ screen, go to Step 2.
Step 2
On the ‘View Overpayment’ screen, check the ‘Status’ field in the ‘Overpayment Summary’ box.
If ‘Suspended’ is shown in the ‘Status’ field, recovery of the overpayment has been suspended.
If ‘Suspended’ isn’t shown in the ‘Status’ field, recovery of the overpayment hasn’t been suspended.